ProProfs Blog

DECEMBER 24, 2019

What makes live chat scripts so important for sales and customer service? Can you please tell me your current account zip code? To help me verify your identity, I need you to type the phone number attached to your account before we proceed. How to Ask for Account Number/Date of Birth/Last Four of SSN? Active promotions.

Scripts 133

Scripts Sales Customer Service Accountability 133

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Chatbots Analytics 98

Integrity Solutions

SEPTEMBER 23, 2024

Sales enablement has become an integral component of the modern sales organization, yet there is still confusion around what sales enablement actually is and, crucially, how to really make it deliver results for your salespeople and your business. This is not unlike the situation many sales leaders are finding themselves in.

Sales 99

Sales Coaching Telecommunications Accountability 99

aircall

OCTOBER 6, 2021

One of the best strategies for increasing engagement and retention is to refine your sales onboarding process. In this article, we’ll look at effective sales onboarding and how it can fundamentally improve the new hire experience for your sales professionals. Defining Effective Sales Onboarding.

Sales 117

Sales Scripts Best practices Feedback 117

ShepHyken

NOVEMBER 29, 2019

By using social accounts for addressing all kinds of customer queries, companies are expanding their customer experience strategy. . Brands like Starbucks use their parent Twitter account to address complaints and generally talk to customers. Netflix has a dedicated Twitter account called NetflixHelps to respond to customer complaints.

Technology 272

Technology Customer Experience Complaint resolution Gamification 272

ShepHyken

JUNE 28, 2019

As Bain & Company recently noted , AI-powered predictive technologies that can better match customer queries with employee skills will be able to “reduce costs, increase sales and saves, raise the level of customer advocacy, create more satisfying jobs, and keep talented agents engaged with the tasks where they are most proficient.”

Contact Center 294

Contact Center Self service Banking Airlines 294

Beyond Philosophy

JANUARY 25, 2024

Many times, sales are the people in the flashiest position in the company. Sales is often closing the deal, but finance and IT and operations, need to be on board with the idea sales is selling. In sales, it’s a bit similar isn’t it? Therefore, it isn’t unusual for people to be a bit jealous of the sales people.

Customer Experience 195

Customer Experience Customer centricity Finance Sales 195

TechSee

JANUARY 8, 2019

Promotions management: When customers want promotional coupons applied to their account, agents must first ascertain that the coupon is valid and that it applies to the order in question. She is about to abandon the sale, but instead initiates a co-browsing session. Live Video Assistance. Options for Visual Assistance.

Agent Empowerment 167

Agent Empowerment Banking Sales Customer Service 167

Integrity Solutions

MARCH 11, 2021

While salespeople across industries are settling in to a world of hybrid and remote sales , most are still working to adapt to the nuances and variables that can affect success in a virtual selling environment. Virtual Sales and the Distracted Customer. Just with in-person selling, having a well-thought-out pre-call plan is important.

Sales 134

Sales Personalization Technology Accountability 134

TechSee

DECEMBER 21, 2020

Whether it’s a chain store, grocery store, or a vending machine in a gas station, keeping items stocked and accounted for and tracking what sells is a time-consuming and continuous undertaking for CPG companies. But keeping up with demand is only one part of the sales equation. All it takes is a smartphone camera.

Management 152

Management Real estate Self service Analytics 152

AWS Machine Learning

DECEMBER 13, 2024

As part of Amazon, Twitch advertising is handled by the ad sales organization at Amazon. New ad products across diverse markets involve a complex web of announcements, training, and documentation, making it difficult for sales teams to find precise information quickly. Twitch Premium Video is a premier Twitch ad product in which.

Sales 78

Sales Advertising Engineering APIs 78

TechSee

DECEMBER 12, 2017

A truly authentic omnichannel customer experience is achieved when the consumer can seamlessly transition between any device and platform—including the web, voice, chat, messaging, social media, video and email. . Rise of video engagement. Efficacy of video within customer service. With achievement comes challenges.

Contact Center 143

Contact Center Enterprise Technology Customer Care 143

Call Center Weekly

MAY 9, 2018

The first step in engagement is to stop looking at social only as a sales tool. When a consumer follows a Facebook page or a Twitter account and all they see are posts that say “buy this” or “do this” or “look how great our company is” they will tune you out. They care about how to care for those things well.

Call Center 168

Call Center Marketing Accountability Sales 168

TechSee

OCTOBER 9, 2018

According to Accenture , Millennials have overtaken Baby Boomers as the largest consumer demographic, expected to account for 30% of retail sales — that’s $1.4 Go visual: Whenever possible, always offer visual information as a primary option – images, videos, or other visual engagement opportunities.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

AWS Machine Learning

JUNE 4, 2024

Businesses today heavily rely on video conferencing platforms for effective communication, collaboration, and decision-making. AWS account – You’ll need an active AWS account. Enable Claude Anthropic models – These models should be enabled in your AWS account. I am your account executive here at Aws. spk_0: Yeah.

Engineering 100

Engineering Accountability Best practices Analytics 100

Integrity Solutions

AUGUST 24, 2022

If you’ve implemented sales training this year, you’re not alone. Studies have shown that upwards of $15 billion is spent annually on sales training in the United States alone. And are there specific sales training strategies behind that critical investment to help ensure its success and strong ROI?

Sales 83

Sales Coaching Calibration B2B 83

CX Accelerator

OCTOBER 9, 2018

Numerous opportunities are revealed to improve the dinning experience the next day, and with everyone being aware, they are able to hold one another accountable to the changes. Video VoC - One of the primary goals of a great VoC program is to tell the customer's story in a compelling way. the form of a quick video testimonial?

Journey mapping 160

Journey mapping Surveys Feedback Contact Center 160

TechSee

APRIL 24, 2018

Brands have recognized that the unboxing experience is a key element in the sales process. DIY unboxing can reduce costly technician visits or call center inquiries, and avoid costly no-fault-found (NFF) returns, which, according to Accenture , accounts for 68% of products returned to the manufacturer.

Self service 116

Self service Call Center Surveys Customer emotions 116

TechSee

OCTOBER 28, 2024

Voice AI is rapidly becoming a powerful tool for scaling up and automating customer service, sales, and overall customer experience (CX). By integrating Visual AI, the system can request an image or video to analyze the issue in real-time. The same is true for AI.

Technical Support 109

Technical Support Sales Technology Personalization 109

Lumoa

MARCH 9, 2023

The release of the “ How It’s Made ” videos is a perfect example of this. The videos provide customers with a behind-the-scenes look at the sourcing and manufacturing process of Lush’s products, giving them a sense of transparency and openness that is rare in the beauty industry.

Customer Experience 158

Customer Experience Accountability Customer Service Customer Care 158

Beyond Philosophy

NOVEMBER 22, 2017

In Episode 4, ‘ Building a Business With Purpose’ , from a recent (October, 2016) series of business strategy videos her company produced, entitled “The Entrée”, she said: “It’s really trying to tap into something deeper and capture the hearts and minds of your people … It’s pride, and you want that as a leader.

Banking 223

Banking Enterprise Consulting Consulting 223

ShepHyken

MARCH 18, 2022

Travis Kalanick’s leadership came into question quite often after videos of him arguing with a driver were released. Even though he fired more than 5,000 of them for creating unauthorized and bogus accounts, it was really the culture that he created that failed. Not sure about the negative impact leaders have on the organization?

Customer centricity 168

Customer centricity Coaching Consulting Consulting 168

Beyond Philosophy

JUNE 2, 2022

But, also, these things are true about people’s trust in your life or customers on your sales reports. Bob has recently joined a company, managing the relationship of a large customer account with a long history with Bob’s company. For example, can you observe how your customers interact with your employees?

Surveys 221

Surveys Consulting Consulting Accountability 221

Integrity Solutions

JUNE 19, 2023

Since our work focuses on both skill and will — the skillset as well as the mindset necessary for sales success — we often get asked what the specific, core sales skills are that every salespeson today needs to have. We know that sales prospecting is a vital part of sales success.

Sales 16

Sales Consulting Consulting Time management 16

Integrity Solutions

AUGUST 9, 2023

And Improve Deal Velocity & Win Rates Along the Way… Sales cycles are already longer than we want. What can you do as a seller to create greater urgency in sales? There are a number of things we can actively do to accelerate the buying process, shorten the sales cycle and close more deals. Is it indecisiveness?

Sales 72

Sales Coaching Accountability Personalization 72

TechSee

APRIL 17, 2022

For example, when Mr. Jones calls to follow up, Alice already has the account information on the screen, including policy number, claim history, and the pictures of the damage Alice uploaded via a self-service wizard on the insurer’s website. Warm transfers deliver an effortless and seamless customer experience.

Customer Experience 207

Customer Experience Self service Call Center Chatbots 207

Beyond Philosophy

AUGUST 29, 2024

This situation happens because calculating the revenue is fast and easy, and you can do that quarter by quarter and based on the sales. The account managers, who were compensated based on revenue instead of profit, had account relationships with extremely large customers who had extensive resources within our company to manage the business.

Customer centricity 195

Customer centricity Telecommunications Airlines Accountability 195

Totango

APRIL 6, 2023

With budgets being cut, staff being laid off, and sales cycles getting longer, many businesses are feeling the pressure, especially in the tech sector. Video Business Reviews automate the process of generating personalized video content so your CS initiatives reach a larger number of customers.

Enterprise 89

Enterprise CRM Sales Customer retention 89

Beyond Philosophy

OCTOBER 12, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! For example, sales organizations tend to be more optimistic and overpromise than the engineering side of the house. We know our obligations over the next week or how much money we have in our current bank account.

Healthcare 221

Healthcare Engineering Banking Accountability 221

TechSee

FEBRUARY 5, 2018

Visual engagement has been proven especially effective across a wide range of sales, marketing and customer service and support scenarios, providing the quickest route to success and resolution in a number of use cases. The agent passed the details of the suspicious account to corporate security who involved the police in the investigation.

Customer Service 132

Customer Service Call Center Enterprise Banking 132

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. Video content and ads.

B2B 119

B2B Journey mapping SaaS Upselling 119

CCNG

SEPTEMBER 29, 2022

After the sale, send a communication encouraging customers to post about the experience, service or brand. Allow An Easy Way To Cancel A Membership This may sound counterintuitive, but allowing the customer to fairly easily cancel their membership, subscription or account is important. We make them feel appreciated. -

Self service 195

Self service CCNG Chatbots B2B 195

VirtualPBX

MARCH 10, 2022

That’s a good question and one our Vice President of Sales, Kevin Peyton, answers in the video. Dedicated Account Manager. Live support hotline, how-to videos, and guides. Flexible sale cycle handoff. Also, we answer questions about the structure of this program and why to choose us. Partner Webinar Recap.

voip 98

voip Sales Accountability Marketing 98

ShepHyken

AUGUST 4, 2023

E-commerce cybersecurity E-commerce sales have been steadily increasing for several years, with recently published data suggesting almost 21% of all retail purchases are expected to take place online during 2023.

Customer Experience 156

Customer Experience Technology Accountability Marketing 156

VirtualPBX

MARCH 19, 2020

Maybe you already have a Gmail account or use Google Docs for writing documents or sharing spreadsheets. The set of online tools Google offers is broad (including Gmail, Docs, Drive for sharing documents, Calendar for scheduling events, Meet for conducting virtual audio/video meetings, and several other online components).

Accountability 133

Accountability Marketing Personalization Feedback 133

CSM Practice

MAY 13, 2020

Recent research by Gainsight has shown that 65-80% of companies are on a hiring freeze for the next few months, 30-45% have halted hiring indefinitely, and 60-70% of sales leaders polled reported a delay in sales cycles. These numbers are an indication that sales are slowing down. 3. Adjust Your Metrics and KPIs.

Best practices 128

Best practices SaaS Customer centricity Finance 128

ShepHyken

JULY 1, 2022

Over time, the AR category is likely to account for a considerable revenue share. Grow revenues & increase sales through upselling & cross-selling . Providing the right data and giving the insights and recommendations needed to deliver using an AI-based solution that leverages video analytics.

Airlines 200

Airlines Upselling Customer Experience Chatbots 200