TechSee

DECEMBER 12, 2017

According to technology giant Cisco, video will account for 80% of all Internet traffic by 2019, up from 64% in 2014. Read “ Visual Omnichannel: A Revolutionary Customer Experience ,” a new White Paper that offers an in-depth discussion about the omnichannel challenges faced by contact centers with varying levels of data integration.

Contact Center 143

Contact Center Enterprise Technology Customer Care 143

Beyond Philosophy

SEPTEMBER 6, 2016

They focus instead on chasing down the next sale, competing on price and compensating employees more for winning new accounts than for keeping existing customers happy, engaged and loyal. Sales force and senior management compensation is often based on acquisition, not retention or per customer revenue optimization.

Consulting 186

Consulting Consulting Customer advocacy Sales 186

Callminer

SEPTEMBER 23, 2020

“A good outbound sales script contains a strong connecting statement. ” – Grace Sweeney, 5 Outbound Sales Scripts You Can Adjust on the Fly , Copper; Twitter: @copperinc. ” – Brad Beutler, 6 Examples of Using Employee Email as a New Account Based Marketing Channel , Terminus; Twitter: @Terminus.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? At its essence, humanizing the sales experience is really about personalization. The desire for a personalization in the sales experience has only grown in recent years. The same holds true across the sales-service continuum.

Personalization 103

Personalization Sales Scripts Contact Center 103

C3Centricity

JULY 27, 2021

If you can’t wait for Part 2 next week, you can download the full white paper HERE. Other industry research states reasons why accounts churn. Very seldom is the reason for defection price, no matter what the sales reps tell you. Very little has been written on keeping and serving existing customers.

B2C 127

B2C B2B Accountability Sales 127

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. If your product does not perform according to your specifications or breaks down too often, the account will find another supplier. Pre-sale, it is important to reduce or minimize the risk factor so the customer is more likely to buy.

CRM 127

CRM Enterprise Marketing Accountability 127

DMG Consulting

AUGUST 3, 2020

Sales, Marketing and Enterprise Uses of Interaction Analytics. The potential uses of IA span all customer-facing departments in an enterprise, sales and marketing being the biggest. Sales Use Cases . First Name * Last Name Email Address *. Monthly DMG Newsletter. I would like to receive the monthly DMG Newsletter.

Enterprise 72

Enterprise Analytics Sales Marketing 72

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. I was not helpful in any way, and I wouldn’t be surprised if they canceled their account. Sean McPheat is the CEO of MTD Sales Training. Never eat while on the phone.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. White papers.

B2B 122

B2B Journey mapping SaaS Upselling 122

Totango

MARCH 16, 2021

A full journey map covers all stages from lead acquisition through subscription renewals, upsells, and referrals, although some maps abbreviate this to focus on the post-sales part of the process. B2C marketing and sales may aim at the general consumer, while B2B may be more industry-specific and customized.

B2C 118

B2C B2B Journey mapping SaaS 118

Callminer

SEPTEMBER 14, 2020

Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. Successful call centers use analytics to help aid, streamline and maximize customer service and sales needs…”. Customer sales enquiries. Kirk Chewning.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Callminer

MARCH 9, 2020

“While software is not able to fully schedule by itself (yet), having a software that can pre-place best sellers according to highest sale hours not only saves you some time, but actually helps ensure your best people are always on your toughest jobs.” Look for tools that automate skill-to-task matched scheduling.

Best practices 182

Best practices Call Center Analytics Metrics 182

Callminer

APRIL 21, 2020

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. David worked for companies like AOL & McAfee training managers about sales and team management. Everyone gets a car detailing at work if they all get a sale.

Call Center 182

Call Center Management Scripts Coaching 182

Nicereply

MAY 4, 2022

It is one of the most important ways you can build meaningful relationships with your customers, strengthen their trust in your brand, and ultimately drive new sales. If you’re not reaching them in real-time, you might be losing sales. Know what support to give in each stage of the sales funnel. Improve your response time.

Best practices 98

Best practices Self service Sales Surveys 98

Comm100

FEBRUARY 19, 2020

VIP status isn’t just a tool for rewarding sales; it can also be used to discourage furious customers from harming your brand. To learn more about how to define SLAs across channels in relation to VIP status, read our white paper ‘ Never Miss a VIP : How to Identify and Delight Your Most Important Customers.’

B2C 64

B2C B2B Advertising Accountability 64

Comm100

FEBRUARY 25, 2020

However, it could be any central store of customer data including your marketing automation, accounting or shipping systems. By integrating your customer engagement platform with your CRM, every agent will have access to key information including customer contact details, past sales, accounts, and contact history.

CRM 64

CRM B2B Accountability Upselling 64

Callminer

APRIL 23, 2019

The primary reason this number may not be included is that both the account number and the CV2 are required for would-be criminals to use a stolen card. In a call center context, cardholder (and sensitive authorization) data include the primary account number (PAN), security validation codes, and PINs regardless of the form or media type.

Best practices 159

Best practices Call Center Banking Contact Center 159

Comm100

JANUARY 21, 2020

According to an Accenture survey, 42% of B2B leaders say they plan to implement online-only loyalty programs, 35% will offer online training for both internal teams and customers, and 32% will offer incentives for making sales completed through digital channels. This post is the second of two that are based on our Omnichannel white paper.

B2C 90

B2C B2B Benchmark Best practices 90

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

Monet Software

DECEMBER 12, 2019

Because programs and campaigns will vary, it’s important to evaluate apples and oranges—or sales campaigns and help desk operations—separately. It is generally recommended to use an average growth rate from previous years as a guide, adding market insights or sales funnel information for refinement purposes.

Call Center 71

Call Center Average Handle Time Contact Center call center software 71

Education Services Group

APRIL 25, 2021

At first, this roadmap might be simple and straightforward, but as you mature, your plans will become more comprehensive and include a complete ecosystem of cross-functional capability and accountability with other teams like sales, marketing, product, and support. I could write an entire white paper on Customer Success monetization.

Journey mapping 91

Journey mapping Construction Analytics Education 91

AWS Machine Learning

JULY 24, 2024

Prerequisites For this walkthrough, you should have the following prerequisites: An AWS account. Each document type has a separate folder: blogs, case-studies, analyst reports, user guides, and white papers. For this example, select Enable only in this AWS account. Amazon S3 and IAM Identity Center permissions.

Enterprise 129

Enterprise Engineering APIs Accountability 129

Vonage

FEBRUARY 13, 2017

With articulation included, the spoken word accounts for a significant 45% of how people communicate. In NewVoiceMedia’s White Paper, Serial Switchers Strike Again , we discovered that 70% of consumers are more loyal to a company when they provide excellent customer service, and 40% spend more.

Analytics 53

Analytics Customer Service Scripts Surveys 53

JivoChat

MARCH 9, 2021

Inbound sales techniques have transformed the buying process, putting the power in the customer’s hands. Old school sales tactics like mass cold call campaigns and door-knocking are not as effective in many industries. But don’t think that makes life more difficult for sales teams. What is Inbound Sales?

Inbound sales 52

Inbound sales Sales Outbound sales Chatbots 52

AWS Machine Learning

OCTOBER 15, 2024

An AWS account with the appropriate IAM permissions to create Amazon Bedrock agents and knowledge bases, Lambda functions, and IAM roles. Delete all the other resources including the Lambda functions and any AWS services used for account customization. Access to Amazon Bedrock models. For more information, refer to Model access.

APIs 93

APIs Engineering Accountability Best practices 93

AWS Machine Learning

APRIL 12, 2023

An AWS account with access to Amazon Simple Storage Service (Amazon S3), Amazon Kendra, and Secrets Manager. Each document type has a separate folder: blogs, case-studies, analyst-reports, user-guides, and white-papers. The documents being used in this example are a subset of AWS public documents.

Enterprise 108

Enterprise APIs Engineering Management 108

Andrew Mcfarland

SEPTEMBER 23, 2022

By developing an authoritative and relatable presence online, business development professionals can build a relationship with prospects, which often leads to sales. In addition, webinars, white papers, and video content are essential for establishing credibility. billion dollars in three years in Brazil.

Sales 48

Sales Advertising Metrics Marketing 48

Comm100

FEBRUARY 25, 2020

However, it could be any central store of customer data including your marketing automation, accounting or shipping systems. By integrating your customer engagement platform with your CRM, every agent will have access to key information including customer contact details, past sales, accounts, and contact history.

CRM 52

CRM B2B Accountability Upselling 52

Fonolo

MARCH 4, 2020

There, he served as a regional sales manager before progressing to become Head of Outbound Contact Centres, a role he served in for five years before moving onto multiple leadership roles in that company. This white paper explores key areas that are sure to shake up the industry. And it’s working.

Customer Service 122

Customer Service Metrics Call Center Contact Center 122

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. They usually are licensed through a subscription sales model.

SaaS 71

SaaS CRM Advertising Analytics 71

Comm100

OCTOBER 17, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Greed can be seen in companies and employees that are only focused on the sale and not on actually giving the customer what they want. White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Let us know in the comments below!

Customer Service 69

Customer Service Morale Interactive Voice Response Banking 69

Comm100

FEBRUARY 19, 2020

VIP status isn’t just a tool for rewarding sales; it can also be used to discourage furious customers from harming your brand. To learn more about how to define SLAs across channels in relation to VIP status, read our white paper ‘ Never Miss a VIP : How to Identify and Delight Your Most Important Customers.’

B2C 40

B2C B2B Advertising Accountability 40

Cincom

APRIL 30, 2020

In too many cases, the issue is only revealed following the loss of the sale to a competitor. I recently came across a nice little 2016 article by Sarah Niedoba writing for Canadianbusiness.com about 5 deal breakers that kill your sales. Issues and Sales Behaviors that Can Result in Deal Breakers. Inadequate Discovery.

Sales 52

Sales CRM Scripts Management 52

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. The right candidate will offer a mature, authentic, and reflective account of what occurred. Patrick Rivers. predictiveindex.

Management 207

Management Customer Service Consulting Consulting 207

CustomerSuccessBox

JUNE 27, 2022

Customer Success Enablement may be a term you’ve never heard of, but you’ve probably heard of sales enablement. Customer Success teams have a wide range of duties, from opening new accounts to assisting current clients in achieving their objectives and securing renewals. It enhances the success of Sales to CS Handoff.

Customer Experience 52

Customer Experience Metrics Sales Marketing 52

Connecting the Dots

APRIL 3, 2024

Download the PDF version of this White Paper In our work with more than one hundred organizations over the past five years, we have observed that ineffective customer onboarding (onboarding) is a principal cause of customer disenchantment that can precipitate significant and unnecessary customer churn.

Education 62

Education B2B Sales Surveys 62