HelpCrunch

FEBRUARY 12, 2021

You chat with a customer explaining how to upgrade their account and another pile of tickets keeps landing in your inbox. The post 62 Useful Live Chat Script Examples for Your Support and Sales appeared first on HelpCrunch blog. Imagine your most hectic day. No need to pull your hair out. A well-thought-out [ … ].

Scripts 118

Scripts Sales Accountability 118

Quality Contact Solutions

JULY 26, 2022

After writing over one thousand call center scripts, we know that there isn’t a single stand-alone ingredient we’d consider the ‘secret sauce’ for creating the perfect script. Instead, scripts are purposeful and serve as a guide to accomplish the objective of the call. No, it doesn’t.

Scripts 98

Scripts Call Center Telemarketing Best practices 98

AWS Machine Learning

OCTOBER 28, 2024

A preprocessor script is a capability of SageMaker Model Monitor to preprocess SageMaker endpoint data capture before creating metrics for model quality. However, even with a preprocessor script, you still face a mismatch in the designed behavior of SageMaker Model Monitor, which expects one inference payload per request.

Scripts 93

Scripts Metrics Engineering Analytics 93

AWS Machine Learning

NOVEMBER 13, 2024

script to automatically copy the cdk configuration parameters to a configuration file by running the following command, still in the /cdk folder: /scripts/postdeploy.sh After the deployment is complete, you have two options. The preferred option is to use the provided postdeploy.sh

APIs 117

APIs Scripts Accountability Entertainment 117

Steve DiGioia

SEPTEMBER 12, 2016

Read this script and memorize each line. They must follow a script – not “scripted” words but scripted actions designed to produce the best product or service. Clear, well defined expectations and a willingness to hold others accountable must be the guide we follow. What makes him tick? Let’s do it again.

Management 214

Management Scripts Coaching Accountability 214

AWS Machine Learning

NOVEMBER 22, 2024

Challenges in data management Traditionally, managing and governing data across multiple systems involved tedious manual processes, custom scripts, and disconnected tools. The diagram shows several accounts and personas as part of the overall infrastructure. The following diagram gives a high-level illustration of the use case.

Government 85

Government Banking Accountability Engineering 85

AWS Machine Learning

NOVEMBER 14, 2024

We recently announced the general availability of cross-account sharing of Amazon SageMaker Model Registry using AWS Resource Access Manager (AWS RAM) , making it easier to securely share and discover machine learning (ML) models across your AWS accounts. Mitigation strategies : Implementing measures to minimize or eliminate risks.

Government 82

Government Management APIs Accountability 82

AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM).

Accountability 118

Accountability Government Engineering Scripts 118

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

JANUARY 31, 2025

This diagram illustrates the solution architecture for training and deploying fine-tuned FMs using H-optimus-0 This post provides example scripts and training notebooks in the following GitHub repository. Prerequisites We assume you have access to and are authenticated in an AWS account. medium instances to host the SageMaker notebook.

Healthcare 87

Healthcare Scripts Benchmark SaaS 87

AWS Machine Learning

MARCH 11, 2025

script provided with the CRAG benchmark for accuracy evaluations. The script was enhanced to provide proper categorization of correct, incorrect, and missing responses. The default GPT-4o evaluation LLM in the evaluation script was replaced with the mixtral-8x7b-instruct-v0:1 model API.

Benchmark 88

Benchmark APIs Enterprise Scripts 88

AWS Machine Learning

NOVEMBER 16, 2022

When designing production CI/CD pipelines, AWS recommends leveraging multiple accounts to isolate resources, contain security threats and simplify billing-and data science pipelines are no different. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices.

Accountability 87

Accountability Best practices Scripts Engineering 87

ShepHyken

JUNE 28, 2019

A superagent will be a fast consumer of data and information, making them contextually aware of customer situations — and never needing to rely on a prepackaged script. Accountants today couldn’t imagine performing their job without some form of calculator. But a contact center employee won’t become a superagent organically.

Contact Center 293

Contact Center Self service Banking Airlines 293

Callminer

SEPTEMBER 23, 2020

“A good outbound sales script contains a strong connecting statement. ” – Grace Sweeney, 5 Outbound Sales Scripts You Can Adjust on the Fly , Copper; Twitter: @copperinc. ” – Brad Beutler, 6 Examples of Using Employee Email as a New Account Based Marketing Channel , Terminus; Twitter: @Terminus.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

CCNG

APRIL 27, 2022

I thought about the warehouse full of employees that were waiting to ship out orders the contact center teams took, and I thought about the dozens of account managers that were depending on the contact center teams to sell products and make their clients happy. Every script change had to be printed out. But then reality sunk in.

CCNG 195

CCNG Contact Center Scripts Feedback 195

CCNG

JUNE 7, 2023

Handling Basic Inquiries : Chat GPT can assist with basic inquiries such as order status, account information, shipping details, or product specifications. In the end, writing scripts, using it for marketing or content and other simple tasks appear to be the main use cases right now.”

Contact Center 195

Contact Center CCNG APIs Scripts 195

AWS Machine Learning

NOVEMBER 15, 2024

For early detection, implement custom testing scripts that run toxicity evaluations on new data and model outputs continuously. Integrating scheduled toxicity assessments and custom testing scripts into your development pipeline helps you continuously monitor and adjust model behavior.

APIs 99

APIs Government Best practices Metrics 99

AWS Machine Learning

FEBRUARY 12, 2025

Prerequisites To build the solution yourself, there are the following prerequisites: You need an AWS account with an AWS Identity and Access Management (IAM) role that has permissions to manage resources created as part of the solution (for example AmazonSageMakerFullAccess and AmazonS3FullAccess ).

Scripts 75

Scripts Metrics Engineering Accountability 75

Callminer

APRIL 30, 2020

” – Gregory Ciotti, Go-To Scripts for Handling 10 Tricky Customer Service Scenarios , Help Scout; Twitter: @helpscout. Account for customers’ biases and try to adapt to their communication style. Working from scripts can be helpful, but isn’t enough to turn a decent employee into a great company advocate.”

Customer Service 273

Customer Service Scripts Construction Feedback 273

AWS Machine Learning

NOVEMBER 9, 2023

Central model registry – Amazon SageMaker Model Registry is set up in a separate AWS account to track model versions generated across the dev and prod environments. Approve the model in SageMaker Model Registry in the central model registry account. Create a pull request to merge the code into the main branch of the GitHub repository.

Scripts 112

Scripts Accountability Best practices Engineering 112

AWS Machine Learning

MARCH 8, 2023

After the data is downloaded into the training instance, the custom training script performs data preparation tasks and then trains the ML model using the XGBoost Estimator. Store your Snowflake account credentials in AWS Secrets Manager. Ingest the data in a table in your Snowflake account. amazonaws.com/sagemaker-xgboost:1.5-1

Scripts 118

Scripts Accountability Enterprise Management 118

Callminer

JANUARY 18, 2021

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Minimise language barriers with better hires.

Best practices 226

Best practices Call Center Contact Center Scripts 226

AWS Machine Learning

JULY 17, 2024

QSI enables insights on your AWS Support datasets across your AWS accounts. First, as illustrated in the Linked Accounts group in Figure 1, this solution supports datasets from linked accounts and aggregates your data using the various APIs, AWS Lambda , and Amazon EventBridge. Synchronize the data source to index the data.

Scripts 106

Scripts APIs Enterprise Accountability 106

AWS Machine Learning

MARCH 15, 2023

SageMaker runs the legacy script inside a processing container. SageMaker takes your script, copies your data from Amazon Simple Storage Service (Amazon S3), and then pulls a processing container. The SageMaker Processing job sets up your processing image using a Docker container entrypoint script.

Scripts 130

Scripts APIs Engineering Construction 130

CSM Magazine

MARCH 3, 2025

Whether you are managing multiple accounts, scraping data for market research, or simply trying to maintain your privacy online, choosing the right proxy service is crucial. This demonstrates their commitment to being there when needed mostwhether you’re managing key campaigns or ensuring data scraping scripts run smoothly.

Customer Support 52

Customer Support Advertising Scripts Accountability 52

AWS Machine Learning

AUGUST 5, 2024

Prerequisites To implement the solution provided in this post, you should have the following: An active AWS account and familiarity with FMs, Amazon Bedrock, and OpenSearch Serverless. While running deploy.sh, if you provide a bucket name as an argument to the script, it will create a deployment bucket with the specified name.

Scripts 115

Scripts Accountability Education Feedback 115

AWS Machine Learning

JANUARY 24, 2025

In the preceding architecture diagram, AWS WAF is integrated with Amazon API Gateway to filter incoming traffic, blocking unintended requests and protecting applications from threats like SQL injection, cross-site scripting (XSS), and DoS attacks.

APIs 93

APIs Scripts Best practices Management 93

AWS Machine Learning

JULY 2, 2024

Prerequisites To follow along and set up this solution, you must have the following: An AWS account A device with access to your AWS account with the following: Python 3.12 Create an S3 bucket in your account. You can also complete these steps by running the script cognito-create-testuser.sh installed Node.js

APIs 121

APIs Scripts Enterprise Engineering 121

ChurnZero

NOVEMBER 8, 2024

Training took months, and canned responses broke down the moment a customer veered off-script. Whether it’s updating an account, scheduling a meeting, or walking a customer through a complex setup, AI is removing friction from customer interactions. The technology is rigid, often incapable of adapting to real-world, real-time needs.

Scripts 52

Scripts Personalization Metrics Accountability 52

AWS Machine Learning

SEPTEMBER 20, 2023

Prerequisites You should have the following prerequisites: An AWS account. As part of the setup, we define the following: A session object that provides convenience methods within the context of SageMaker and our own account. Our training script uses this location to download and prepare the training data, and then train the model.

Scripts 113

Scripts Engineering Accountability Enterprise 113

AWS Machine Learning

JUNE 17, 2024

Batch transform The batch transform pipeline consists of the following steps: The pipeline implements a data preparation step that retrieves data from a PrestoDB instance (using a data preprocessing script ) and stores the batch data in Amazon Simple Storage Service (Amazon S3). Follow the instructions in the GitHub README.md

Scripts 110

Scripts Engineering Metrics Big data 110

AWS Machine Learning

DECEMBER 22, 2023

The agent can assist users with finding their account information, completing a loan application, or answering natural language questions while also citing sources for the provided answers. This memory allows the agent to provide responses that take into account the context of the ongoing conversation.

Scripts 112

Scripts Chatbots Accountability Multi-channel support 112

AWS Machine Learning

JULY 11, 2024

This solution uses Retrieval Augmented Generation (RAG) to ensure the generated scripts adhere to organizational needs and industry standards. In this blog post, we explore how Agents for Amazon Bedrock can be used to generate customized, organization standards-compliant IaC scripts directly from uploaded architecture diagrams.

Scripts 121

Scripts APIs Engineering industry standards 121

CCNG

AUGUST 28, 2024

Self-Service Portals: Online portals allow customers to access information, manage accounts, track orders, and even reset passwords independently, reducing call volume and improving convenience. Conversational Self-Service: Conversational AI goes beyond scripted interactions, offering intuitive self-service options.

Contact Center 195

Contact Center Interactive Voice Response Customer Experience CCNG 195

AWS Machine Learning

JULY 1, 2024

Additionally, we walk through a Python script that automates the identification of idle endpoints using Amazon CloudWatch metrics. This script automates the process of querying CloudWatch metrics to determine endpoint activity and identifies idle endpoints based on the number of invocations over a specified time period.

Scripts 96

Scripts Metrics Best practices Management 96

SharpenCX

APRIL 22, 2021

Once agents feel calm and ready to tackle even the most heated interactions, they can flip the script and use positive language with the customer. How agents can handle complainers (+ example scripts): Empathize. Read Next] The 6 live chat support scripts you need in your internal knowledge base. Commit to going the extra mile.

Scripts 128

Scripts Coaching Call Center Accountability 128

AWS Machine Learning

AUGUST 1, 2024

The complete flow is shown in the following figure and it covers the following steps: The user invokes a SageMaker training job to fine-tune the model using QLoRA and store the weights in an Amazon Simple Storage Service (Amazon S3) bucket in the user’s account. Model artifacts are copied from the user’s account into an AWS managed S3 bucket.

APIs 111

APIs Scripts Real estate Accountability 111