AWS Machine Learning

APRIL 18, 2024

Amazon Bedrock empowers teams to generate Terraform and CloudFormation scripts that are custom fitted to organizational needs while seamlessly integrating compliance and security best practices. Traditionally, cloud engineers learning IaC would manually sift through documentation and best practices to write compliant IaC scripts.

Scripts 129

Scripts Best practices Engineering Accountability 129

Beyond Philosophy

OCTOBER 28, 2014

Let’s say your IT system requires getting your email address for every customer to access the details of the account. When you are frustrated, stressed, and upset, how do you feel about entering your account number followed by the pound sign? In many cases, they will also use a Call Center script. Let me give you an example.

Customer Experience 300

Customer Experience Customer centricity Scripts Customer emotions 300

AWS Machine Learning

OCTOBER 28, 2024

A preprocessor script is a capability of SageMaker Model Monitor to preprocess SageMaker endpoint data capture before creating metrics for model quality. However, even with a preprocessor script, you still face a mismatch in the designed behavior of SageMaker Model Monitor, which expects one inference payload per request.

Scripts 111

Scripts Metrics Engineering Analytics 111

AWS Machine Learning

NOVEMBER 14, 2024

We recently announced the general availability of cross-account sharing of Amazon SageMaker Model Registry using AWS Resource Access Manager (AWS RAM) , making it easier to securely share and discover machine learning (ML) models across your AWS accounts. Mitigation strategies : Implementing measures to minimize or eliminate risks.

Government 101

Government Management APIs Accountability 101

AWS Machine Learning

NOVEMBER 22, 2024

Challenges in data management Traditionally, managing and governing data across multiple systems involved tedious manual processes, custom scripts, and disconnected tools. The diagram shows several accounts and personas as part of the overall infrastructure. The following diagram gives a high-level illustration of the use case.

Government 100

Government Banking Accountability Engineering 100

AWS Machine Learning

NOVEMBER 13, 2024

script to automatically copy the cdk configuration parameters to a configuration file by running the following command, still in the /cdk folder: /scripts/postdeploy.sh After the deployment is complete, you have two options. The preferred option is to use the provided postdeploy.sh

APIs 131

APIs Scripts Accountability Entertainment 131

AWS Machine Learning

JANUARY 31, 2025

This diagram illustrates the solution architecture for training and deploying fine-tuned FMs using H-optimus-0 This post provides example scripts and training notebooks in the following GitHub repository. Prerequisites We assume you have access to and are authenticated in an AWS account. medium instances to host the SageMaker notebook.

Healthcare 106

Healthcare Scripts Benchmark SaaS 106

AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM).

Accountability 128

Accountability Government Engineering Scripts 128

AWS Machine Learning

MARCH 11, 2025

script provided with the CRAG benchmark for accuracy evaluations. The script was enhanced to provide proper categorization of correct, incorrect, and missing responses. The default GPT-4o evaluation LLM in the evaluation script was replaced with the mixtral-8x7b-instruct-v0:1 model API.

Benchmark 107

Benchmark APIs Enterprise Scripts 107

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

ShepHyken

JUNE 28, 2019

A superagent will be a fast consumer of data and information, making them contextually aware of customer situations — and never needing to rely on a prepackaged script. Accountants today couldn’t imagine performing their job without some form of calculator. But a contact center employee won’t become a superagent organically.

Contact Center 294

Contact Center Self service Banking Airlines 294

AWS Machine Learning

APRIL 11, 2023

One important aspect of this foundation is to organize their AWS environment following a multi-account strategy. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs. In this post, we show how you can extend that architecture to multiple accounts to support multiple LOBs.

APIs 93

APIs Accountability Scripts Enterprise 93

Callminer

SEPTEMBER 23, 2020

“A good outbound sales script contains a strong connecting statement. ” – Grace Sweeney, 5 Outbound Sales Scripts You Can Adjust on the Fly , Copper; Twitter: @copperinc. ” – Brad Beutler, 6 Examples of Using Employee Email as a New Account Based Marketing Channel , Terminus; Twitter: @Terminus.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

AWS Machine Learning

NOVEMBER 15, 2024

For early detection, implement custom testing scripts that run toxicity evaluations on new data and model outputs continuously. Integrating scheduled toxicity assessments and custom testing scripts into your development pipeline helps you continuously monitor and adjust model behavior.

APIs 110

APIs Government Best practices Metrics 110

TeleDirect

APRIL 16, 2025

Your medical call center must be fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). Customizable Scripts and Call Flows No two practices are alike. After-hours support improves patient satisfaction and reduces unnecessary ER visits by offering timely assistance.

Call Center 62

Call Center Healthcare Call flow Scripts 62

CCNG

APRIL 27, 2022

I thought about the warehouse full of employees that were waiting to ship out orders the contact center teams took, and I thought about the dozens of account managers that were depending on the contact center teams to sell products and make their clients happy. Every script change had to be printed out. But then reality sunk in.

CCNG 195

CCNG Contact Center Scripts Feedback 195

AWS Machine Learning

NOVEMBER 9, 2023

Central model registry – Amazon SageMaker Model Registry is set up in a separate AWS account to track model versions generated across the dev and prod environments. Approve the model in SageMaker Model Registry in the central model registry account. Create a pull request to merge the code into the main branch of the GitHub repository.

Scripts 121

Scripts Accountability Best practices Engineering 121

AWS Machine Learning

MARCH 8, 2023

After the data is downloaded into the training instance, the custom training script performs data preparation tasks and then trains the ML model using the XGBoost Estimator. Store your Snowflake account credentials in AWS Secrets Manager. Ingest the data in a table in your Snowflake account. amazonaws.com/sagemaker-xgboost:1.5-1

Scripts 131

Scripts Accountability Enterprise Management 131

CCNG

JUNE 7, 2023

Handling Basic Inquiries : Chat GPT can assist with basic inquiries such as order status, account information, shipping details, or product specifications. In the end, writing scripts, using it for marketing or content and other simple tasks appear to be the main use cases right now.”

Contact Center 195

Contact Center CCNG APIs Scripts 195

AWS Machine Learning

JULY 17, 2024

QSI enables insights on your AWS Support datasets across your AWS accounts. First, as illustrated in the Linked Accounts group in Figure 1, this solution supports datasets from linked accounts and aggregates your data using the various APIs, AWS Lambda , and Amazon EventBridge. Synchronize the data source to index the data.

Scripts 123

Scripts APIs Enterprise Accountability 123

AWS Machine Learning

FEBRUARY 12, 2025

Prerequisites To build the solution yourself, there are the following prerequisites: You need an AWS account with an AWS Identity and Access Management (IAM) role that has permissions to manage resources created as part of the solution (for example AmazonSageMakerFullAccess and AmazonS3FullAccess ).

Scripts 77

Scripts Metrics Engineering Accountability 77

AWS Machine Learning

JANUARY 24, 2025

In the preceding architecture diagram, AWS WAF is integrated with Amazon API Gateway to filter incoming traffic, blocking unintended requests and protecting applications from threats like SQL injection, cross-site scripting (XSS), and DoS attacks.

APIs 112

APIs Scripts Best practices Management 112

Callminer

APRIL 30, 2020

” – Gregory Ciotti, Go-To Scripts for Handling 10 Tricky Customer Service Scenarios , Help Scout; Twitter: @helpscout. Account for customers’ biases and try to adapt to their communication style. Working from scripts can be helpful, but isn’t enough to turn a decent employee into a great company advocate.”

Customer Service 273

Customer Service Scripts Construction Feedback 273

AWS Machine Learning

MARCH 15, 2023

SageMaker runs the legacy script inside a processing container. SageMaker takes your script, copies your data from Amazon Simple Storage Service (Amazon S3), and then pulls a processing container. The SageMaker Processing job sets up your processing image using a Docker container entrypoint script.

Scripts 143

Scripts APIs Engineering Construction 143

AWS Machine Learning

JULY 2, 2024

Prerequisites To follow along and set up this solution, you must have the following: An AWS account A device with access to your AWS account with the following: Python 3.12 Create an S3 bucket in your account. You can also complete these steps by running the script cognito-create-testuser.sh installed Node.js

APIs 139

APIs Scripts Enterprise Engineering 139

AWS Machine Learning

JULY 1, 2024

Additionally, we walk through a Python script that automates the identification of idle endpoints using Amazon CloudWatch metrics. This script automates the process of querying CloudWatch metrics to determine endpoint activity and identifies idle endpoints based on the number of invocations over a specified time period.

Scripts 115

Scripts Metrics Best practices Management 115

AWS Machine Learning

AUGUST 5, 2024

Prerequisites To implement the solution provided in this post, you should have the following: An active AWS account and familiarity with FMs, Amazon Bedrock, and OpenSearch Serverless. While running deploy.sh, if you provide a bucket name as an argument to the script, it will create a deployment bucket with the specified name.

Scripts 125

Scripts Accountability Education Feedback 125

Callminer

JANUARY 18, 2021

Encourage agents to cheer up callers with more flexible scripting. “A 2014 survey suggested that 69% of customers feel that their call center experience improves when the customer service agent doesn’t sound as though they are reading from a script. Minimise language barriers with better hires.

Best practices 226

Best practices Call Center Contact Center Scripts 226

AWS Machine Learning

SEPTEMBER 20, 2023

Prerequisites You should have the following prerequisites: An AWS account. As part of the setup, we define the following: A session object that provides convenience methods within the context of SageMaker and our own account. Our training script uses this location to download and prepare the training data, and then train the model.

Scripts 129

Scripts Engineering Accountability Enterprise 129

AWS Machine Learning

JULY 11, 2024

This solution uses Retrieval Augmented Generation (RAG) to ensure the generated scripts adhere to organizational needs and industry standards. In this blog post, we explore how Agents for Amazon Bedrock can be used to generate customized, organization standards-compliant IaC scripts directly from uploaded architecture diagrams.

Scripts 137

Scripts APIs Engineering industry standards 137

AWS Machine Learning

DECEMBER 22, 2023

The agent can assist users with finding their account information, completing a loan application, or answering natural language questions while also citing sources for the provided answers. This memory allows the agent to provide responses that take into account the context of the ongoing conversation.

Scripts 125

Scripts Chatbots Accountability Multi-channel support 125

AWS Machine Learning

JUNE 17, 2024

Batch transform The batch transform pipeline consists of the following steps: The pipeline implements a data preparation step that retrieves data from a PrestoDB instance (using a data preprocessing script ) and stores the batch data in Amazon Simple Storage Service (Amazon S3). Follow the instructions in the GitHub README.md

Scripts 121

Scripts Engineering Metrics Big data 121

AWS Machine Learning

DECEMBER 21, 2023

Typically, call scripts guide agents through calls and outline addressing issues. Well-written scripts improve compliance, reduce errors, and increase efficiency by helping agents quickly understand problems and solutions. In particular, complete the following prerequisite steps: Deploy an Amazon SageMaker domain.

Contact Center 118

Contact Center Scripts Interactive Voice Response contact center solutions 118

AWS Machine Learning

AUGUST 1, 2024

The complete flow is shown in the following figure and it covers the following steps: The user invokes a SageMaker training job to fine-tune the model using QLoRA and store the weights in an Amazon Simple Storage Service (Amazon S3) bucket in the user’s account. Model artifacts are copied from the user’s account into an AWS managed S3 bucket.

APIs 125

APIs Scripts Real estate Accountability 125

AWS Machine Learning

JULY 11, 2024

Prerequisites For this walkthrough, you should have the following prerequisites: An AWS account set up. If you have administrator access to the account, no additional action is required. Python script that serves as the entry point. script, we package it together with the fine-tuned embedding model into a single model.tar.gz

Scripts 130

Scripts Accountability APIs Engineering 130

AWS Machine Learning

FEBRUARY 29, 2024

You can then iterate on preprocessing, training, and evaluation scripts, as well as configuration choices. framework/createmodel/ – This directory contains a Python script that creates a SageMaker model object based on model artifacts from a SageMaker Pipelines training step. script is used by pipeline_service.py The model_unit.py

Scripts 123

Scripts Engineering Metrics Best practices 123

CSM Magazine

MARCH 3, 2025

Whether you are managing multiple accounts, scraping data for market research, or simply trying to maintain your privacy online, choosing the right proxy service is crucial. This demonstrates their commitment to being there when needed mostwhether you’re managing key campaigns or ensuring data scraping scripts run smoothly.

Customer Support 52

Customer Support Advertising Scripts Accountability 52