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Transcribe, translate, and summarize live streams in your browser with AWS AI and generative AI services

AWS Machine Learning

script to automatically copy the cdk configuration parameters to a configuration file by running the following command, still in the /cdk folder: /scripts/postdeploy.sh After the deployment is complete, you have two options. The preferred option is to use the provided postdeploy.sh Close the side panel.

APIs 130
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Live Chat Scripts for Sales and Customer Service

ProProfs Blog

What makes live chat scripts so important for sales and customer service? To realize all the benefits of live chat scripts, you need to understand the importance of chat etiquette for your customers’ experience and satisfaction. Useful Customer Service Scripts Templates And Examples. Customer Service Greetings Scripts.

Scripts 133
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Customized model monitoring for near real-time batch inference with Amazon SageMaker

AWS Machine Learning

Examples include financial systems processing transaction data streams, recommendation engines processing user activity data, and computer vision models processing video frames. A preprocessor script is a capability of SageMaker Model Monitor to preprocess SageMaker endpoint data capture before creating metrics for model quality.

Scripts 108
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Benchmarking Amazon Nova and GPT-4o models with FloTorch

AWS Machine Learning

The Amazon Nova family of models includes Amazon Nova Micro, Amazon Nova Lite, and Amazon Nova Pro, which support text, image, and video inputs while generating text-based outputs. script provided with the CRAG benchmark for accuracy evaluations. Accuracy FloTorch used a modified version of the local_evaluation.py

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The Six Laws Of Customer Experience (Video)

Customer Experience Matters

This video explains The Six Laws of Customer Experience. Video Script: Just like the laws that govern physics, there are a set of fundamental truths that explain how organizations treat their customers. The post The Six Laws Of Customer Experience (Video) appeared first on Customer Experience Matters®.

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Guest Blog: “Zhuzhing Up” Humans in the Contact Center

ShepHyken

A superagent will be a fast consumer of data and information, making them contextually aware of customer situations — and never needing to rely on a prepackaged script. The superagent can easily shift between channels such as video, voice and text to make each interaction sound authentic and personal.

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The Opportunities & Pitfalls Of Fusing Human And AI-Powered Experiences

Beyond Philosophy

Ali Cudby , CEO of Alignment Growth Strategies , a Customer Experience consultancy, sent us a video about human and AI relationships and how to leverage AI to build customer relationships. Let’s play the video : I found that video helpful in considering how to use AI to build an experience.

Scripts 195