TechSee

OCTOBER 10, 2024

For example, if a customer asks a basic Agentic AI to reset their account password, the AI can follow a predefined sequence of steps to complete the task with little variation. They started with account balance inquiries and system outage updates. These efforts delivered a further 16% improvement in self-service containment.

Chatbots 109

Chatbots Self service Strategic Value Accountability 109

Amity

JUNE 11, 2018

Foundational Customers: These customers are smaller in revenue and strategic value. In the initial development stage of a company, this band of customers is referred to the customer support center and the self-service tools you have to offer them. There are several options to provide support to these customers.

Customer retention 91

Customer retention Strategic Value SaaS Sales 91

Amity

DECEMBER 22, 2014

Foundational Customers: These customers are smaller in revenue and strategic value. In the initial development stage of a company, this band of customers is referred to the customer support center and the self-service tools you have to offer them. There are several options to provide support to these customers.

SaaS 64

SaaS Customer retention Strategic Value Sales 64

Amity

JULY 22, 2016

Foundational Customers: These customers are smaller in revenue and strategic value. In the initial development stage of a company, this band of customers is referred to the customer support center and the self-service tools you have to offer them. There are several options to provide support to these customers.

Customer retention 57

Customer retention Strategic Value SaaS Sales 57

ChurnZero

JANUARY 4, 2019

The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM. Articulates clearly what the customer needs to do to onboard and adopt your service for success. Increases self-service for customers across all segments.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ChurnZero

JANUARY 4, 2019

The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM. Articulates clearly what the customer needs to do to onboard and adopt your service for success. Increases self-service for customers across all segments.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

SmartKarrot

MARCH 13, 2023

Calls could be on a variety of topics, such as the account’s remaining balance, their invoice, a past-due payment, etc. A CS M’s overarching objective is to enhance IPC’s sales channels through greater productivity and corporate accountability. Team management – We’re scaling up on the Self-Service team.

Strategic Value 19

Strategic Value Accountability Self service Customer retention 19