ijgolding

DECEMBER 14, 2016

At the 2016 Specsavers Partner’s Seminar in Birmingham last week, John Perkins, Joint Group CEO of Specsavers said the following quite inspiring statement: ‘Each day, your customers write to me to explain how their local Specsavers – your team – has changed their lives – sometimes even saved their lives.

Customer Experience 84

Customer Experience Advertising Airlines Customer Care 84

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. Customer Success Executives is another LinkedIn community and is tailored towards customer success account managers and executives in the software and internet space. Showcasing and reviewing CS software. Offering career advancement tips for CS professionals.

Best practices 122

Best practices SaaS B2B Marketing 122

Quality Contact Solutions

JANUARY 27, 2022

You can find anything from helpful tips to a geographically convenient inside sales seminar to attend with a quick Google search. This is one of the more common techniques to increase the overall value of an account. The topic of increasing sales is so prevalent that thousands of books and articles are published.

Sales 98

Sales Upselling B2C Best practices 98

TeleDirect

AUGUST 26, 2019

From promoting new products & services to attracting customers at trade shows and conventions, what happens before your seminar is just as important as your presentation during the main event. But are you sure the pre-planning is likewise accounted for? Seminar assistance. Are you certain all the boxes are checked?

Call Center 48

Call Center outsourcing Business Process Outsourcing Healthcare 48

CrazyCall

APRIL 9, 2019

Last year, LinkedIn selected Jill Konrath as the #1 B2B Sales Expert to Follow pointing out over 1/3 million people following her account. In 2016, The Bridge Group expanded their offer with Account Based Revenue services. Joanne Black is the founder of No More Cold Calling, a speaker and innovative seminar leader. Be flexible.

Sales 133

Sales Consulting Consulting Coaching 133

ijgolding

DECEMBER 3, 2014

Over the last few months, I have had a number of conversations with people in my networks about the challenges being faced by the traditional professions – predominantly law and accountancy.

Customer centricity 90

Customer centricity Customer Experience Customer retention Sales 90

Totango

DECEMBER 28, 2021

These can be delivered through formats such as seminars, workshops, certification programs and degree programs. Monitoring customer satisfaction scores of customers who have renewal deadlines coming up can help you flag accounts that may need special attention. Assign mentors to staff members to assist with on-the-job training.

Best practices 102

Best practices Benchmark Education Surveys 102

Inbenta

JUNE 2, 2021

This can be an email account, a chat tool, or a project management system among other channels. They can provide 24/7 information on any company issues, from policies, seminars, documents to how to book meeting rooms or know more about after-work groups. Chatbots can simplify onboarding.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

ChurnZero

AUGUST 14, 2020

They focus on opportunity management – like the manual activities that typically exist within accounts. Get direct access to CRM data, such as accounts, contacts, opportunities, cases, subscription data (renewal date, license count, total contract value, etc.) What is a CRM? Who owns it? Sales or Sales Operations. Who owns it?

CRM 87

CRM Finance Upselling Accountability 87

CSM Magazine

MAY 29, 2018

Decades ago my first real job after graduating university was selling accounting systems door to door to businesses. As I teach to sales and service teams in my Becoming a Trusted Advisor seminars, our goal is to position ourselves – not as higher or lower status – but equal in status to the customer.

Construction 55

Construction Coaching Accountability Customer Service 55

CrazyCall

NOVEMBER 12, 2018

Growth comes from never-ending learning, so make use of classes, seminars, books, and whatever else you can get your hands on to continue to educate your employees. Keep your team accountable. A lack of accountability is damaging to a sales team. Never stop training.

Sales 91

Sales Management Education Accountability 91

Callminer

APRIL 21, 2020

What I liked the most are the seminars and workshops we did all year round. In as little as a few minutes per day, you can review specific accounts, challenges, and accomplishments with your entire team. Jeremy Harrison runs a blog called Hustle Life , a resource he created for people looking to find their perfect side hustle.

Call Center 182

Call Center Management Scripts Coaching 182

Robert Davis

AUGUST 11, 2020

Conversely, a one-week seminar approach would give participants seven topics all in one week, and before they could apply the ideas, they would likely forget about them. For Agents: The Secrets of The Quality Conversation. With the Zoom approach, we will deliver this training and use this approach over seven weeks.

Contact Center 62

Contact Center Coaching Accountability Time management 62

AskNicely

AUGUST 1, 2018

Your boss and your boss’s boss just came from a seminar on Net Promoter Score (NPS) and want you to implement an NPS program this week. Break your lists up by where they are in their customer journey, who their account manager is, how they became customers, etc. Divide your customer lists into segments.

Surveys 60

Surveys Customer retention Personalization Accountability 60

Comm100

MAY 16, 2023

Young students with a fresh credit history are easy targets for attackers and they exploit loopholes to get access to databases and accounts. Identity thieves can gain access to bank accounts and credit cards, file false tax returns, apply for unemployment benefits, and even steal medical information. But this doesn’t end here.

Education 97

Education Chatbots Engineering Banking 97

CSM Magazine

FEBRUARY 16, 2023

Account Manager Account managers act as liaisons between their organization and existing clients, ensuring that all activities associated with the account run smoothly and successfully meet the goals set forth by both parties involved in the agreement.

Technical Support 52

Technical Support industry standards Engineering Accountability 52

SharpenCX

FEBRUARY 24, 2023

Training doesn’t have to involve a half-day seminar. Four out of ten workers remain actively disengaged when they get little or no feedback from their employers. And, we all know disengaged agents are not providing the personalized service your customers are looking for. Training needs to be ongoing and can be done in a variety of ways.

Banking 76

Banking Personalization Customer Experience Chatbots 76

CSM Magazine

MAY 8, 2024

Their expertise can go beyond standard expectations and may provide insights into often overlooked facets, such as employee protection and accountability. These company records will not only ensure your adherence to regulations and legal standards but also facilitate transparency and accountability within your organization.

Customer Service 52

Customer Service industry standards Accountability Best practices 52

JivoChat

DECEMBER 14, 2022

Corporate events like workshops, lectures, and seminars offer you the opportunity to connect in person with professionals from different companies and regions. You can also link it on your Instagram, Twitter, and Facebook account. . Enjoy In-Person Network Opportunities. Promote your LinkedIn profile with your e-mails as well.

Education 75

Education Personalization Accountability 75

CSM Magazine

JUNE 30, 2021

Compared to TikTok, Instagram offers more video features such as IGLive which allows businesses to broadcast live events and seminars. The most popular demographics on the app are 18-24 years who account for 41 percent of users. It accounts for more than 2 billion active monthly users between 18 and 65 years.

Entertainment 52

Entertainment Accountability Marketing Technology 52

PeopleMetrics

MARCH 1, 2017

Waive the overdraft fee for customers who overdraw their accounts the first time."Empower Offer financial seminars aimed for women. Make branches available for community events after hours."Build Build mutual trust with our customers."Waive Empower women."Offer

Customer centricity 61

Customer centricity Best practices Banking Brand ambassadors 61

ProProfs Blog

MAY 1, 2020

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. And while you create one or update an existing one, make sure you take customer feedback into account. Training for customer service can comprise a lot of things such as: Tutorials.

Customer Service 128

Customer Service Customer Support Education Feedback 128

CSM Magazine

SEPTEMBER 20, 2021

For example, the audio recordings of specific query resolution cases or the written accounts of some support cases can be used for training. Apart from the in-house resources, you must invest in external educational resources, such as webinars, seminars, and training, etc. Empower Your Customers with Self-Service.

Customer Support 98

Customer Support Education Self service Surveys 98

Integrity Solutions

FEBRUARY 1, 2019

Don’t fall into the trap of assuming that a seminar or series of online modules will change what your advisors actually say and do when meeting with clients. To change behaviors , ongoing repetition, reinforcement, coaching and accountability have to be woven into any training program. Change behavior; don’t just give information.

Coaching 58

Coaching Sales Government Accountability 58

TeleDirect

AUGUST 23, 2019

Taking reservations for seminars and other events. We hire the best call agents and provide dedicated account management to each of our clients. Making outbound calls. Web-generated lead follow up. Handling customer complaints. Setting appointments. Generating leads. Providing technical support. Providing emergency response services.

Call Center 83

Call Center outsourcing Technical Support Contact Center 83

Kapta Customer Success

MARCH 14, 2019

Your strategic accounts are everything, and if you’re doing your job right and nourishing the accounts correctly, you should be everything to their organization as well. So, how do you make your new key account management program succeed? Focus on the Big Change. Get the Buy-In.

Accountability 45

Accountability Feedback Coaching Sales 45

Quality Contact Solutions

DECEMBER 31, 1969

Now that you have followed the 6 key steps to Successfully Outsource your Inhouse Customer Care it is your outsourcers responsibility to manage your account. Kelli speaks at call center seminars around the globe to share her industry knowledge and insights with her peers. In this model the manager changes from what they did before.

outsourcing 56

outsourcing Customer Care Call Center B2C 56

Certified Languages International

MARCH 16, 2022

For Claudia Mirza, what started as an on-the-spot gig interpreting at an agricultural seminar in San Antonio, Texas, has blossomed into a global multilingual affair. And in 2018, women of color accounted for 47% of all women-owned companies. Women leaders continue to rise with leaps and bounds. now owned by women.

Enterprise 59

Enterprise Consulting Consulting Contact Center 59

SharpenCX

APRIL 28, 2021

So, I’m here for a quick philosophy seminar. Empower them to credit a customer’s account if that’s what’s needed to fix a situation. If Jessica wants to become an account executive, challenge her to upsell current clients when a product or service meets their needs. And, encourage your agents to own customer relationships.

Management 67

Management Coaching Construction Contact Center 67

Totango

AUGUST 20, 2019

A free seminar, online tutorial, or training session can clarify how specific product features relate to overall business success. You can use it to get an at-a-glance understanding of the state of every account in your responsibility and use to inform better customer engagements. Product Education Never Stops.

Metrics 67

Metrics Enterprise SaaS Education 67

Vcaretec

MAY 22, 2023

Shared agents work on many projects and receive account-specific training to match your unique needs as a business. In such cases, callers might want assistance with their accounts or in comprehending the intricacies of the service providing; our crew is equipped to aid them. Every day, every day of the week, every day of the year.

outsourcing 52

outsourcing Contact Center Inbound sales Call Center 52

CSM Magazine

JUNE 12, 2023

Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities. This can involve combining something the user knows (password), has (token), and is (biometric).

Contact Center 52

Contact Center Engineering Education Banking 52

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Think of Instagram or Spotify, your email account, Slack, or Process Street….

Accountability 75

Accountability Metrics Education Marketing 75

Certified Languages International

MARCH 16, 2022

For Claudia Mirza, what started as an on-the-spot gig interpreting at an agricultural seminar in San Antonio, Texas, has blossomed into a global multilingual affair. And in 2018, women of color accounted for 47% of all women-owned companies. Women leaders continue to rise with leaps and bounds. now owned by women.

Enterprise 52

Enterprise Consulting Consulting Contact Center 52

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Myra Golden is the founder of Myra Golden Seminars, LLC. Lincoln Murphy is a Growth Consultant focused on customer-centric growth.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Toister Performance Solutions

JANUARY 10, 2019

Think about the last customer service seminar or conference you attended. You can get a free 30-day trial account if you don't already have a subscription. The surprising response to that is video is still the way to go! Here's a simple exercise to help you understand the problem with a full or half-day live training class.

Consulting 48

Consulting Consulting Customer Service Accountability 48

CustomerSuccessBox

APRIL 29, 2022

Instead, you’ll have all the information you need to keep clients by combining real-time account health with CRM data and customer billing. It notifies you if it detects anything that could indicate a future churn risk, allowing you to jump directly into where you’re required while still having time to rescue the account.

SaaS 52

SaaS Customer retention Metrics B2B 52