Amity

JUNE 11, 2018

Foundational Customers: These customers are smaller in revenue and strategic value. When possible, aligning with Sales (if they have an established model), can greatly help in future communication and account team alignment. This revenue band is very important to the company, and will likely have a high growth potential.

Customer retention 91

Customer retention Strategic Value SaaS Sales 91

The Petrova Experience

NOVEMBER 19, 2024

By extension, there is lack of clarity about accountability. Case Study: How a CX Expert was Burned by a “Macy’s” Furniture Purchase Recently, I made a furniture purchase over the phone using my Macy’s store credit card. Here is where maintaining the perspective of the customer is critical.

Customer centricity 40

Customer centricity Best practices Customer Experience Strategic Value 40

Amity

DECEMBER 22, 2014

Foundational Customers: These customers are smaller in revenue and strategic value. When possible, aligning with Sales, if they have an established model, can greatly help in future communication and account team alignment. This revenue band is very important to the company, and will likely have a high growth potential.

SaaS 64

SaaS Customer retention Strategic Value Sales 64

Amity

JULY 22, 2016

Foundational Customers: These customers are smaller in revenue and strategic value. When possible, aligning with Sales (if they have an established model), can greatly help in future communication and account team alignment. This revenue band is very important to the company, and will likely have a high growth potential.

Customer retention 57

Customer retention Strategic Value SaaS Sales 57

CSM Practice

FEBRUARY 20, 2020

Advanced health score includes a dashboard to track the CSM in charge of making the customer healthy, their progress, and the health trends of the account. Value; Prove quantitative and strategic value delivered. An Advanced Analytics Case Study. 2. Risk; Identify risk early for churn, down-sell, and onboarding.

Customer centricity 52

Customer centricity Analytics Metrics Accountability 52

JivoChat

JULY 3, 2022

During the lessons, you will study important topics like how to design for all types of devices using Figma, convert your designs into a live HTML and CSS website, make professional logos, and much more. Main topics: Determining strategic value. Workload: 26 hours. Workload: 4.5 Workload: 17.5 Workload: 2.5 Business research.

Best practices 75

Best practices Journey mapping Feedback Strategic Value 75

ChurnZero

JANUARY 4, 2019

The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM. These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.”

SaaS 73

SaaS Chief Customer Officer Education Consulting 73