Accountability Technical Support Training 
TechSee
DECEMBER 28, 2020
For sales support, press 1. For product support, press 1. For technical support, press 1. For account updates, help with installation, or billing activities, press 1.” To ensure customer expectations are met, technicians with expert technical skills are no longer enough. Your call is important to us.
Quality Contact Solutions
DECEMBER 31, 1969
It’s not uncommon for organizations to look towards outsourcing to support business demands that it cannot handle. This could be sales, accounting, customer service, payroll and general human resource management. Why would technical support be any different? Building a solid IT support team is hard to do and to maintain.
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AWS Machine Learning
MARCH 6, 2023
Large language models (LLMs) are neural network-based language models with hundreds of millions ( BERT ) to over a trillion parameters ( MiCS ), and whose size makes single-GPU training impractical. The size of an LLM and its training data is a double-edged sword: it brings modeling quality, but entails infrastructure challenges.
ShepHyken
JANUARY 20, 2017
What can also highly influence customer experience is the way customer support agents actually communicate with them. While you can improve your agents’ communication skills by providing them with the proper training, you can also improve the way they handle your customers’ issues by integrating live chat with your knowledge base.
TechSee
MAY 19, 2021
Based on research , more and more companies will be taking customer emotions into account in 2021 and beyond. Machine learning can be trained to recognize the embedded emotions in language and determine the customer’s mood. Build Loyalty using the Blockchain.
Fonolo
JUNE 1, 2021
Contact center leaders are struggling to hire and train new agents as employee turnover increases. A well-planned onboarding and training period will help set the tone of their work experience with your contact center and set the bar for engagement high. This rule doesn’t change when your new hires are remote.
Toister Performance Solutions
APRIL 15, 2021
To my surprise, a friendly employee quickly answered my technical support call. The technical support rep sensed that I was anxious about the webinar. Customer service employees are trained to detect rational needs, but it’s rare that employees are taught to listen for emotional needs. A lot was riding on this.
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