Quality Contact Solutions

JULY 19, 2018

QCS has 70+ employees working on behalf of this client on a daily basis, including outbound sales, inbound sales, inbound customer service and inbound technical support. The client has an internal telemarketing sales organization (called Medallion Group) and they outsource the small and medium accounts to Quality Contact Solutions.

Telemarketing 63

Telemarketing Inbound sales Outbound sales outsourcing 63

TeamSupport

JULY 22, 2020

Individual interpersonal relationships between an agent and a contact can be fantastic and help create fans within the company, but, far too often, when that internal “champion” at your customer company leaves so does the account. Knowledge Base, self-help resources, educational product webinars). Download the complete report.

Customer Support 52

Customer Support B2B Technical Support Education 52

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Account priority & levels segmentation. Priority and Red Account management. Account Portfolio Assignment Model.

SaaS 66

SaaS Metrics Accountability Technical Support 66

CSM Practice

JULY 6, 2020

SaaS companies are now turning to their customer success teams as client health , retention, and expansion of accounts become new priorities. As customers only buy what they need, they also hold suppliers accountable for higher standards. Upsells is a basic form of account expansion. 3. Changing Customer Priorities.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

SaaS companies are now turning to their customer success teams as client health , retention, and expansion of accounts become new priorities. As customers only buy what they need, they also hold suppliers accountable for higher standards. Upsells is a basic form of account expansion. 3. Changing Customer Priorities.

SaaS 71

SaaS Upselling Accountability Sales 71

NobelBiz

AUGUST 22, 2023

Reliable technical support: NobelBiz has the most responsive, proactive and reactive customer support in the contact center industry, with a first-call resolution of over 90%. Reliable legal support and compliance: Security-enhanced technology processes allow you to maintain and expand a rich set of third-party certifications.

voip 98

voip Telecommunications Contact Center Contact center software 98

Amity

MARCH 19, 2014

Specifically, and especially, if you are a SaaS company – there are several articles, whitepapers, webinars and blog posts that state how critical customer success is to your survival. Account priority & levels segmentation. Priority and Red Account management. Account Portfolio Assignment Model. Best practices.

SaaS 54

SaaS Metrics Accountability Technical Support 54

NobelBiz

MAY 25, 2023

Additionally, look for vendors who offer comprehensive support services, such as technical assistance and training, to facilitate the transition. In addition to their past performance, inquire about the vendor’s ongoing support services. Watch the free on-demand recording here.

call center software 98

call center software Call Center APIs Contact Center 98

Totango

SEPTEMBER 22, 2022

This allows providers to assume responsibility for hosting, technical support, and upgrades, increasing efficiency and cutting costs. CRM organizes all contacts’ information and account details in a single database, so you must select a tool that fits your needs and can grow with you. Customer success. Data analysis.

SaaS 71

SaaS CRM Advertising Analytics 71

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Account priority & levels segmentation. Priority and Red Account management. Account Portfolio Assignment Model.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Account priority & levels segmentation. Priority and Red Account management. Account Portfolio Assignment Model.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Account priority & levels segmentation. Priority and Red Account management. Account Portfolio Assignment Model.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Account priority & levels segmentation. Priority and Red Account management. Account Portfolio Assignment Model.

SaaS 48

SaaS Metrics Accountability Technical Support 48

CustomerSuccessBox

JANUARY 18, 2022

Distinguishing accounts based on value and revenue growth allows you to engage them better and keep them satisfied. From this list, you can have your customer success or technical support team create an article that addresses these questions. Amidst this chaos, Wisr’s first step was also segmentation. Wrapping Up.

Self service 52

Self service Enterprise Analytics Technical Support 52

Education Services Group

MAY 13, 2020

Here are some of the key takeaways from our webinar. We may see Account Managers within the sales organization owning that relationship. Today, almost 20% of CSMs come from sales versus 24% from professional services and 19% from technical support, according to the 2017 Customer Success Compensation Study by TSIA.

SaaS 52

SaaS Customer advocacy Technical Support Sales 52

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? tech ops, AWS, technical support). Q: Should you add a sales accelerator to the comp plan of CSMs who have more difficult accounts? I suspect the real issue is process compliance.If

SaaS 52

SaaS Metrics Accountability Technical Support 52

Amity

JANUARY 30, 2019

A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. Account Management / CS Sales. If so, consider an Account Management or Customer Success sales team to drive your expansion and grow revenue from your existing customer base.

Education 61

Education Engineering B2C Technical Support 61

CSM Practice

JANUARY 1, 2017

Most companies have an on-premise #CustomerSuccess program that typically comes in the form of TAM (Technical Account Management) services. They do in a manner that’s not specifically related to a support case or a bug that needs to be fixed or a renewal contract that’s due. customer churn data, account add-ons.

SaaS 58

SaaS Metrics Accountability Best practices 58

CrazyCall

OCTOBER 18, 2019

Because the Internet is a wide-spread area made of many independent platforms, you may need help with managing all your accounts. It lets you find and resolve social support messages quickly and efficiently. Zoom is a meeting solution that offers online meetings, training, technical support, video webinars, and conference rooms.

Customer Service 63

Customer Service Interactive Voice Response Wait times Feedback 63

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets. Apply here: [link].

Education 19

Education Revenue potential Technical Support Accountability 19

SmartKarrot

MAY 25, 2022

Make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Ownership of the client inventory and ongoing maintenance.

Education 3

Education Technical Support Advertising Upselling 3

NobelBiz

MARCH 23, 2022

In other words, it makes it possible to calculate the return on investment by taking into account the money invested, and the money earned or lost. Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

JustCall

APRIL 5, 2022

If you do some research and have patience, you can bag a VoIP account for free. Yes, these types of accounts are not that easy to utilize as compared to the paid services offered by VoIP service providers. Still, it is possible to set up a free VoIP account just by yourself. VoIP operates on the Internet.

voip 40

voip Interactive Voice Response Analytics Sales 40

SmartKarrot

NOVEMBER 23, 2020

Apply here: [link] Role: Customer Success Manager Location: London, GB, United Kingdom Organization: Cision As a Customer Success Manager, you will be accountable for the overall customer health and experience of a portfolio of customers, which may be subject to changes in client profiles and sizes over time.

Technical Support 10

Technical Support Accountability Upselling Feedback 10

SmartKarrot

DECEMBER 2, 2020

Also, partner with the Account Management team to successfully set up renewal and upsell opportunities. Partner closely with Account Executives and other cross-functional team members to translate business needs and product requirements into new solutions for customers. Own Assigned accounts and continue to grow the assigned MRR.

Upselling 10

Upselling Best practices Enterprise Technical Support 10

Netomi

FEBRUARY 28, 2022

Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. Register Now. Alexandra da Silva Rodrigues. Amanda Binns. Anastasia Zdoroviak. Cynthia Del Pozo. Dione Hedgpeth.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64