Callminer

MARCH 9, 2020

Reviews can also provide information on other essential aspects such as customer support, technical support, or third-party integrations. For more information on the importance of analytics in retaining top call center talent, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition.

Best practices 182

Best practices Call Center Analytics Metrics 182

TechSee

MARCH 19, 2018

Object recognition in a technical support model. For an enterprise to successfully implement a computer vision solution within its contact center, specific Deep Learning challenges must be overcome, and an effective strategy must be designed that takes into account the business case, available data, resources and desired output.

Call Center 84

Call Center Technical Support Contact Center contact center solutions 84

Comm100

FEBRUARY 19, 2020

To learn more about how to define SLAs across channels in relation to VIP status, read our white paper ‘ Never Miss a VIP : How to Identify and Delight Your Most Important Customers.’ In the B2B world, acquiring these customers is best achieved through Account Based Marketing (ABM). Your Business Partners.

B2C 64

B2C B2B Advertising Accountability 64

Comm100

FEBRUARY 19, 2020

To learn more about how to define SLAs across channels in relation to VIP status, read our white paper ‘ Never Miss a VIP : How to Identify and Delight Your Most Important Customers.’ In the B2B world, acquiring these customers is best achieved through Account Based Marketing (ABM). Free Download: Never Miss a VIP White Paper.

B2C 40

B2C B2B Advertising Accountability 40

Totango

SEPTEMBER 22, 2022

This allows providers to assume responsibility for hosting, technical support, and upgrades, increasing efficiency and cutting costs. This can be anything from downloading a white paper to signing up for a trial. They usually are licensed through a subscription sales model. Customer success. Data analysis. Primary users.

SaaS 71

SaaS CRM Advertising Analytics 71

Global Response

FEBRUARY 13, 2022

As the customer journey is no longer as streamlined and siloed as it once was—and continues to evolve—the BPO contact center manages all kinds of customer communications, from answering calls and emails, to resolving concerns via web chat or text, and even handling social media accounts and messages. What does a BPO call center do?

Call Center 62

Call Center outsourcing Telemarketing Business Process Outsourcing 62