CCNG

JULY 19, 2023

Now, let’s delve into some practical tips to help you conquer the forecasting challenge and elevate your WFM strategies to new heights. Forecasting Expertise Partner with a forecasting expert who understands the unique practices of back-office work. Trust me, the rewards are well worth the investment.

Workload forecasts 195

Workload forecasts CCNG Consulting Consulting 195

Babelforce

APRIL 13, 2022

You can get a clear picture of your company’s future with financial forecasting. It weights liabilities and assets, operating costs, accounts payable and accounts receivable, cash flow, capital structure, etc. Financial forecasting is crucial if you want your business to stay financially healthy.

Workload forecasts 52

Workload forecasts Advertising Call Center Sales 52

Playvox

JANUARY 11, 2024

Leveraging data for accurate forecasts is the foundation of call center workforce management, because it allows you to anticipate future call volumes. This helps with the second part of the equation, which is scheduling for the appropriate number of agents for the expected workload.

Call Center 52

Call Center Schedule adherence call center workforce Management 52