Kapta Customer Success

JANUARY 24, 2024

This puts account management teams under duress. This leaves account managers overloaded with more to do than is effectively possible. Is your company doing more with less? They are tasked with protecting and growing your most valuable customers while their portfolios expand, and their teams shrink.

Accountability 45

Accountability CRM Management Upselling 45

Kapta Customer Success

SEPTEMBER 20, 2021

It requires proactive account management, anticipating client needs, and constantly strengthening the relationship. But without the data and technological resources to support those goals, you can't offer the top-tier service needed to make key account management successful.

Accountability 52

Accountability Management Technology 52

AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM).

Accountability 130

Accountability Government Engineering Scripts 130

AWS Machine Learning

NOVEMBER 18, 2024

The AI assistant is powered by an intelligent agent that routes user questions to specialized tools that are optimized for different data types such as text, tables, and domain-specific formats. You can then pass the query down to the relevant tool for further processing. The following diagram illustrates the solution architecture.

APIs 102

APIs Surveys Chatbots Construction 102

Kapta Customer Success

APRIL 15, 2024

Are you forcing your account managers to use pre-sale tools to do post-sale activities? If you’re one of the 22.9 percent of businesses using Salesforce, this might be you.

Accountability 59

Accountability Management Sales CRM 59

Beyond Philosophy

APRIL 13, 2023

FOMO, or fear of missing out, is a powerful marketing tool. In addition to being the subject of several research projects in psychology, it’s also a powerful marketing tool—if you know how to leverage it. The post FOMO is a Powerful Marketing Tool. I witnessed the ubiquity of FOMO while watching the latest Avatar movie.

Marketing 195

Marketing Accountability Education Management 195

Kapta Customer Success

AUGUST 22, 2022

Top-performing key account managers (KAMs) are 2.5 times more likely to have an established effective account planning process.

Accountability 52

Accountability Management 52

Kapta Customer Success

NOVEMBER 8, 2021

Growing a strong account management team requires more than just good salespeople. It also requires solid account management software to support your team.

Accountability 96

Accountability Management Technology 96

Kapta Customer Success

JUNE 21, 2022

Strong sales and account management leaders can pave the way to innovative, customer-centric workflows and organizational changes.

Accountability 98

Accountability Management Customer centricity Metrics 98

Toister Performance Solutions

NOVEMBER 17, 2022

Accountability is difficult. For a few managers, accountability discussions feel like the first step towards inevitably losing an employee. A LinkedIn post asked managers to share what they find most difficult about holding customer service employees accountable. What is employee accountability? It's hard.

Accountability 97

Accountability Customer Service Coaching Best practices 97

Kapta Customer Success

JANUARY 10, 2022

Breaking down the key account management process and how KAM software can help. Key account management is an essential function of your organization. Keep reading to learn all about the key account management process and how KAM software can help.

Accountability 98

Accountability Management Metrics Technology 98

CX Accelerator

OCTOBER 21, 2019

And with that spirit in mind, I thought I’d share a few unconventional tools you can use in your journey to achieve CX domination. I say unconventional because, on the surface, many of these tools may not appear to be CX-related at all. Without further ado, here are seven tools I suggest adding to your CX toolbox. Evernote.

Customer Experience 208

Customer Experience Journey mapping Education Accountability 208

Kapta Customer Success

FEBRUARY 5, 2024

Ninety-nine percent of surveyed business leaders say trust is essential to build long-term client relationships, according to Mercuri’s report on The Future State of Trust.

CRM 45

CRM Accountability Management Surveys 45

Kapta Customer Success

JANUARY 29, 2024

Are you considering layoffs due to unpredictable markets and economic conditions? Companies striving to do more with less seek ways to cut costs. Staff cutbacks may seem like an easy solution, but the outcome is often less than ideal.

CRM 45

CRM Accountability Management Marketing 45

Zappix

OCTOBER 28, 2024

Digital engagement and self-service tools are key to achieving this by allowing customers to quickly resolve issues on their own or with minimal agent assistance. Here’s how these tools help lower AHT and enhance operations. Examples of Automated Self-Service: Checking account balances or usage.

Average Handle Time 52

Average Handle Time Self service Contact Center Interactive Voice Response 52

Kapta Customer Success

OCTOBER 25, 2021

The tools you choose to utilize will make or break your success. In the key account management world, all too often, we see that companies prefer to pair a customer relationship management platform with various software platforms to perform tasks and manage their clients.

Accountability 98

Accountability Management CRM Technology 98

JivoChat

MARCH 19, 2023

Do you know how to deactivate your Facebook account? Once you deactivate your Facebook account, your profile won’t be shown to other people, not even to your friends. That isn’t different when it comes to how to deactivate your Facebook account.

Accountability 75

Accountability Personalization Management Marketing 75

CX Accelerator

OCTOBER 21, 2019

And with that spirit in mind, I thought I’d share a few unconventional tools you can use in your journey to achieve CX domination. I say unconventional because, on the surface, many of these tools may not appear to be CX-related at all. Without further ado, here are seven tools I suggest adding to your CX toolbox. Evernote.

Customer Experience 182

Customer Experience Journey mapping Education Accountability 182

Kapta Customer Success

MARCH 21, 2022

Key account managers can run into a wall for multiple different reasons when it comes to strengthening client relationships. But a lot of the problems boil down to a lack of consistent structure, no access to the right tools, and not having an organization-wide focus on excellent client experiences above all else.

Accountability 98

Accountability Management 98

CSM Magazine

JANUARY 22, 2024

Any accounting company that wants to grow must prioritize its approach to customer service. In this article, we’ll share ten tips for accounting companies to improve their customer service and keep their clients happy. Accounting companies should communicate clear time frames for responses.

Accountability 52

Accountability Customer Service Best practices Technology 52

Kapta Customer Success

JULY 5, 2022

Struggling to effectively manage large accounts as an account manager is difficult without organization-wide support. You recognize that you need a structured process and tools to become a strategic partner and trusted advisor for your top accounts.

Accountability 59

Accountability Management 59

CSM Magazine

NOVEMBER 29, 2023

However, by integrating generators with accounting software, businesses can simplify their payroll process, save time, and minimize the risk of discrepancies. Understanding Paystub Generators Before exploring the benefits of integrating generators with accounting software, it’s important to grasp what paystub generators are.

Accountability 52

Accountability Self service APIs Government 52

JivoChat

JUNE 8, 2022

Having accounting skills is very important for entrepreneurs and managers from every industry sector. To help you with that, there are several online accounting courses from different levels. To help you with that, there are several online accounting courses from different levels. Accounting & Financial Statement Analysis.

Accountability 75

Accountability Finance Banking Best practices 75

pindrop

JULY 7, 2021

Today’s fraud tools are typically designed to focus on real-time prevention at the customer access point. Knowing whether a caller can be trusted is critical, but what about the account they are trying to access? Has that account been accessed by 10 other people on the same day? Got Questions about Account Risks?

Accountability 110

Accountability Interactive Voice Response Contact Center Technology 110

Kapta Customer Success

JANUARY 15, 2024

If your business is making this shift, you’re likely interested in identifying the best tech to support your key account management team. 67% of businesses are prioritizing customer retention over new customer acquisition.

Accountability 59

Accountability Management Customer retention Technology 59

Beyond Philosophy

MAY 29, 2021

My unsubscribing experience included a detailed accounting of all the features to which I would no long have access—in bold, red typeface. The post This Is One of The Most Powerful Marketing Tools: Peoples’ Aversion to Loss appeared first on CX Consulting. Click here to learn more. How can we help?

Marketing 210

Marketing Consulting Consulting Banking 210

CSM Magazine

JULY 14, 2023

However, it raises the question – how much customer service should your social media accounts handle? Striking a Balance: Optimal Customer Service on Social Media While the potential of social media as a customer service tool is evident, businesses must strike the right balance.

Accountability 89

Accountability Customer Service Self service Surveys 89

Kapta Customer Success

DECEMBER 13, 2021

Even when you have a team of all-star key account managers, you need replicable business processes that everyone on the team can understand and follow. This consistency doesn't just help your account managers have a framework for doing their job well.

Accountability 98

Accountability Management 98

CSM Magazine

OCTOBER 27, 2023

” — Marlene Blaszczyk.Todays’ world of finance and accountancy is changing more quickly than ever before. As firms compete to put the customer first, there have been all sorts of different tools created to help improve customer service , drive optimization for accounting processes and maximize overall customer value.

Finance 59

Finance Accountability Customer Service Engineering 59

VirtualPBX

MARCH 19, 2020

Whether you’re on the path toward full- or part-time remote work, it’s essential that you make use of the proper remote team collaboration tools. Maybe you already have a Gmail account or use Google Docs for writing documents or sharing spreadsheets. VirtualPBX uses many of these Google tools in its daily operations.

Accountability 133

Accountability Marketing Personalization Feedback 133

Kapta Customer Success

JUNE 13, 2022

Account Managers need a unique set of tools to provide the right level of service and proactive management to key accounts. While general customer accounts may make up the vast majority of your total accounts, your organization's key accounts can provide up to 33% of your organization's total sales revenue.

Accountability 98

Accountability Management Sales 98

TCN

MAY 29, 2024

They handle a large influx of calls covering a wide range of issues, from billing inquiries and service outages to meter readings and new account setups.

Call Center 52

Call Center Accountability 52

Zappix

SEPTEMBER 4, 2024

In this environment, digital engagement tools like self-service options, orchestrated outreach, and visual IVR have become essential assets. Digital engagement tools alleviate these burdens by automating processes that would otherwise require manual intervention.

Interactive Voice Response 52

Interactive Voice Response Self service Call Center Wait times 52

JivoChat

NOVEMBER 15, 2022

This guide will look at six email productivity tools to help you spend less time on email. But there are a variety of tools that can reduce the role of email in running the day-to-day operations of your business. Gmail allows you to change notifications for each email account attached to your device.

Accountability 75

Accountability Chatbots Surveys Management 75

ChurnZero

SEPTEMBER 27, 2024

1: To hold customers accountable for outcomes, practice “proactive reactivity” Q: How do you hold customers accountable? Keishla : Accountability in business relationships is key. The post How to hold customers accountable, and other outcomes based customer success best practices appeared first on ChurnZero.

Best practices 52

Best practices Accountability Sales Feedback 52