Pointillist

MARCH 22, 2018

JetBlue has in the past made as much as an additional $140million in revenue through its upsell program called ‘Even More Space.’. There are many such examples of B2C and B2B companies that are using upsell and cross-sell opportunities to generate profits. In this post, I take a detailed look at: What is upsell and cross-sell?

Upselling 71

Upselling Analytics B2B B2C 71

Totango

JANUARY 30, 2020

Customer success and account management share common goals: Building customer loyalty and driving growth. Still, considering customer success vs account management reveals some insight into the contributions of both roles. Customer Success vs Account Management: How are They Different? Keeping Customer Goals in Mind.

Accountability 71

Accountability Management Upselling Enterprise 71

Totango

JULY 29, 2022

Did you know that 70% of revenue in a subscription-based business comes from existing customer renewals and upsells? In order to ensure renewals and maximize upsell opportunities, it’s important to consistently provide value throughout the entire customer journey. Accounts with 95%+ licenses consumed. Growth rate last 90 days.

Upselling 115

Upselling Enterprise Accountability Metrics 115

CustomerSuccessBox

MARCH 15, 2022

So let’s deep dive into Customer Success, Customer support and Account management. Delivering value to the customers through the product’s abilities and customer experience while also staying intact with the brand image and looking for upsell opportunities every moment. What is Account Management? What is customer success?

Accountability 52

Accountability Customer Support Management Upselling 52

JustCall

FEBRUARY 28, 2020

Or, Are you looking for an Account Manager job description that can take you through your interview? Well, whether you yourself are going to take up the role of an Account Manager or you are looking out for hiring one. This blog post will give you a complete idea of an Account Manager job description.

Accountability 52

Accountability Management Finance Upselling 52

Totango

JANUARY 30, 2020

Customer success and account management share common goals: Building customer loyalty and driving growth. Still, considering customer success vs account management reveals some insight into the contributions of both roles. Customer Success vs Account Management: How are They Different? Keeping Customer Goals in Mind.

Accountability 63

Accountability Management Upselling Enterprise 63

CustomerSuccessBox

JUNE 12, 2021

Although these two key roles sound similar, some strict lines differentiate between an Account Manager (AM) and a Customer Success Manager (CSM). Who is an Account Manager? An account manager is, usually, the single point of contact between the company and the customer. Account management vs Customer Success (CS).

Accountability 52

Accountability Management SaaS Upselling 52

Babelforce

APRIL 6, 2022

Know Your Customer” tools help call centers identify callers and then create personalized experiences. Once integrated, these tools can share data. You can set up automated processes across multiple tools, whereby a trigger in one system results in an action in another. It’s like the agent already knows who you are.

Self service 52

Self service Interactive Voice Response CRM Call Center 52

JustCall

DECEMBER 7, 2022

Read on to know how to track and improve your sales performance by using the right metrics and analytical tools. Annual revenue per user or account (ARPU/ARPA). It is the mean revenue from customer/account/product/service/geography over a specified period. What is Sales Analytics? Sales per rep or Quota attainment.

Analytics 52

Analytics Sales CRM Metrics 52

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . That information is captured in an Account Plan which is a different exercise and tool altogether. .

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Management Chief Customer Officer Upselling SaaS 98

CustomerSuccessBox

MARCH 14, 2022

Post-sales customer data is often disconnected and includes inconsistent account and contact information, products purchased, contracts, entitlements, tenants, tickets, case escalations, feature requisitions, etc. Therefore, having a dedicated post-sales CRM could be a great tool to help manage this process. Customer Analytics Tool.

CRM 52

CRM SaaS Sales Journey mapping 52

CustomerSuccessBox

FEBRUARY 20, 2022

Read about: Common mistakes CSMs do while setting up Account Health! Know more: Drawbacks of product analytics tools and how data-driven CS helps. Was upselling the reason your outcome was based on? Top 6 tools for measuring customer health. All the needed information for an account is in one place. It ends there!

SaaS 52

SaaS B2B Accountability Upselling 52

Comm100

NOVEMBER 11, 2015

Before you roll your eyes and point out that you don’t have a magic lamp to rub, consider your upselling game. Do you really know how to upsell? Maybe you’ve just been going about upselling the wrong way, with awkward timing and subpar recommendations. Find Appropriate Upsells. Have you even been trying?

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Upselling Sales Scripts B2C 75

SmartKarrot

DECEMBER 2, 2022

It is money earned after the original purchase and obtained through upselling, cross-selling , and renewals to your current clientele. Upselling is a sales strategy used to convince clients to buy a more costly, upgraded, or premium variant of the selected product/ service or other add-ons to close a larger deal. Cross-sell.

Upselling 21

Upselling Management SaaS Benchmark 21

Totango

MAY 7, 2024

By our math, that means nine out of 10 revenue-accountable leaders need a hand getting on the same page as their fellow go-to-market (GTM) counterparts. It’s a handy tool for articulating the roles and responsibilities in cross-team collaboration. Use your words Talk to each other!

Sales 100

Sales Upselling Metrics Accountability 100

JustCall

FEBRUARY 5, 2020

However, there is limited knowledge of tech-based tools for handling such modernization. In this blog post, we will talk about the various tools that you must have in your education tech stack, and with features that you must look out for if you want to bring more growth in your business. It also aids strategies like upselling.

Education 84

Education CRM Sales Accountability 84

Totango

FEBRUARY 13, 2024

At PowerToFly, customer success and account management teams must work together to support their clients—without overwhelming them. Across a large CSM team and a new Account Management team, that adds up.” The tool was built so well for a specific purpose that it’s hard for any other competitor to compete.

Upselling 109

Upselling SaaS Accountability Enterprise 109

Totango

AUGUST 16, 2022

Finally, we’ll review five of today’s top customer retention platform tools and what they can do to help you maintain more clients. For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool.

Customer retention 102

Customer retention Upselling CRM SaaS 102

Call Design

JANUARY 21, 2021

Equip your agents and staff with the tools and technology they need to focus on what matters most: your customers. During these calls, AI can suggest specific products for your agents to upsell to customers. Equipping your team with the right tools will empower them to operate effectively and drive your customer engagement.

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Upselling Coaching Consulting Consulting 167

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. Here we’ll look at six of the most common signs you need a new CS tool. This is because CRM tools are designed to manage customer relationship data, not customer success outcomes.

Upselling 94

Upselling CRM Revenue potential Feedback 94

Totango

DECEMBER 20, 2023

With our last tool, everything was complicated, overly technical, and buggy. All the while galvanizing internal collaboration across accounts and facilitating upsell/cross-sell opportunity and execution to grow our book of business. These actions lead to increased efficiency and time savings.

Enterprise 111

Enterprise Customer centricity Benchmark Upselling 111

JustCall

JANUARY 23, 2024

It consolidates all incoming messages from your business accounts into a single interface. It can show chats, emails, DMs, and even comments from the linked social accounts. Here is why WhatsApp Team Inbox is the appropriate tool for your business: Improved Team Collaboration A Shared Inbox allows for seamless collaboration.

APIs 52

APIs Upselling Accountability Analytics 52

CustomerSuccessBox

MAY 16, 2022

A customer success tool is a software with in-built tools to provide a holistic view of your customer’s account health. These tools provide insights into various metrics that enable your Customer Success team to identify which customers need more assistance, or where there may be potential pain points. Here’s how-.

Management 52

Management Upselling SaaS Accountability 52

Totango

JULY 1, 2022

In a B2B SaaS context, SaaS customer loyalty is expressed primarily through actions like subscription renewals, upsell purchases, referrals and product engagement. Other important loyalty metrics include subscription renewal rate , churn rate, upsell rate, and customer lifetime value.

B2B 110

B2B SaaS B2C Upselling 110

JivoChat

APRIL 21, 2021

The live chat tool is a solution to that problem, but with the proliferation of chat tools and their features, you might experience decision paralysis when trying to choose a chat tool for your website. In this article, we’ll explain what chat tools are, how to use them, and how they can benefit your business.

Chatbots 52

Chatbots Analytics CRM Sales 52

Totango

JULY 5, 2022

Make the Most of Upsell Opportunities. Upsells are the result of the growth a customer has enjoyed because of your commitment to delivering lifetime value. By utilizing a customer success software, you will be able to have deeper insight into your customers’ businesses and recognize when upsell opportunities present themselves.

Upselling 101

Upselling CRM Best practices Accountability 101

Totango

AUGUST 13, 2024

“We hit 115% of our target across Totango + Catalyst in Q1 on our expansion number, and that was largely due to the CSMs and the focus they put in along with the work that we’re doing with our account executives. The partnership that we have is working.” The results?

Management 98

Management Best practices Consulting Consulting 98

Totango

MAY 6, 2022

We’ll define customer health score, what metrics go into it, and what it tells you about customer accounts. An average result indicates that the customer relationship is strained, placing the account at risk of churn. Usage : How often do customers use their accounts, what features do they use, and how long per session?

Best practices 120

Best practices Upselling Metrics Journey mapping 120

CustomerSuccessBox

JUNE 24, 2022

It helps companies keep up with the accounts they’ve closed, and maintain, retain, and expand them. High renewal rates in SaaS provide a stable revenue source every month which helps you to focus on upsells, advocacy, and acquiring new customers. Upselling the right way. Check out SaaS upsell strategies.

Upselling 52

Upselling SaaS Customer advocacy Metrics 52

ChurnZero

AUGUST 15, 2024

In this blog post, I’ll walk you through how AI tools like UpdateAI, along with others, can be used to enhance customer retention by identifying, investigating, and acting on key trends across accounts. Use your AI tools to surface hidden trends. Tools like UpdateAI can automatically collect and organize this data for you.

Customer retention 52

Customer retention Management Accountability Analytics 52

CustomerSuccessBox

JUNE 20, 2022

And when it comes to delivering the right customer success function to your clients you are as good as the tool you use. A customer succes software is specialized software that takes the customer data from your existing tech stack to provide you with a 360-degree view of your customers and their account health.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

TeamSupport

DECEMBER 7, 2020

Here at TeamSupport we talk a lot about tools you can use to gauge customer sentiment and measure the overall health of the relationship you have with each of your customers. To identify upsell opportunities set triggers for words or phrases like, “How much is it to add a user?”. Upselling Other Products or Add-Ons.

Customer Support 98

Customer Support Upselling B2B Sales 98

Totango

AUGUST 9, 2022

To use segmented data for practical applications, teams may use tools such as key performance indicators (KPIs), dashboards and reports. Actions based on data trends can be automated using a tool such as a customer success platform that triggers workflows based on KPI monitoring. Six Best Practices for B2B Customer Segmentation.

Best practices 103

Best practices B2B Journey mapping Upselling 103

CustomerSuccessBox

OCTOBER 5, 2021

The following are the key considerations that you must look at (for improving retention, increase renewals & upsells, etc. Know your North Star KPI Setting up CS team as per those KPI Choose the right CS tool Track, Measure, Improve and build collaborative teams. Account health KPIs- Product adoption, customer usage, etc.

Upselling 59

Upselling SaaS Metrics Accountability 59

Influitive

MAY 12, 2016

That’s one reason why account-based marketing has become a popular strategy in recent years. Instead of “spraying and praying” broad marketing messages, ABM requires brands spend time crafting ultra-personalized campaigns targeted at specific accounts. Learn how to make your account-based marketing more effective with advocacy.

Accountability 61

Accountability Marketing B2B Customer advocacy 61

ChurnZero

JUNE 15, 2023

Product usage data is one of the best tools customer success managers can use to anticipate customer needs, drive adoption, and increase expansion. It’s like I’m managing your account, but I’m not able to truly manage it at the same time because I don’t have that visibility into product usage.

Accountability 96

Accountability Upselling Analytics Metrics 96

Totango

JULY 19, 2021

If you only check in with customers weekly or monthly, one representative can handle many accounts. According to Totango’s survey, 26% of respondents stated that the typical CSM at their companies managed between 51-100 accounts, while 17% of respondents stated that their CSMs managed more than 200 accounts! Onboarding.

Upselling 124

Upselling Feedback Surveys Customer advocacy 124