ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken. Customers service training ideas for better brand advocacy.

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CSM Magazine

NOVEMBER 7, 2024

However, cross-department training fills these gaps by connecting support staff with vital knowledge from sales, product, and marketing teams that are better equipped with that requisite knowledge. Sales teams master the delicate balance between solving problems and growing accounts — a skill set that strengthens any support interaction.

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CSM Magazine

NOVEMBER 4, 2024

As cyber threats become more sophisticated, promoting employee cybersecurity awareness training isn’t just beneficial—it’s essential. Make It Fun: Gamify the Learning Process Standard training sessions? Research shows that 83% of employees find training more engaging when it includes gamified elements. They don’t cut it anymore.

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AWS Machine Learning

SEPTEMBER 18, 2024

It is important to consider the massive amount of compute often required to train these models. When using compute clusters of massive size, a single failure can often throw a training job off course and may require multiple hours of discovery and remediation from customers. In recent years, FM sizes have been increasing.

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Toister Performance Solutions

NOVEMBER 17, 2022

Accountability is difficult. For a few managers, accountability discussions feel like the first step towards inevitably losing an employee. A LinkedIn post asked managers to share what they find most difficult about holding customer service employees accountable. What is employee accountability? It's hard.

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AWS Machine Learning

MARCH 28, 2024

Large language models (LLMs) are generally trained on large publicly available datasets that are domain agnostic. For example, Meta’s Llama models are trained on datasets such as CommonCrawl , C4 , Wikipedia, and ArXiv. The resulting LLM outperforms LLMs trained on non-domain-specific datasets when tested on finance-specific tasks.

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Integrity Solutions

NOVEMBER 29, 2022

While investing in sales training can produce a range of benefits, all of us in sales know it all boils down to the bottom line. Here are the sales training metrics you should be using to measure your success. How to Determine Sales Training Metrics. There are a number of factors contributing to this dismal return rate.

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Integrity Solutions

SEPTEMBER 28, 2023

Their emphasis customer service training delivers end-to-end service excellence that is driving strong loyalty, competitive differentiation and direct revenue generation. WHAT TO LOOK FOR IN CUSTOMER SERVICE TRAINING PROGRAMS A customer service culture has to be built on more than just words.

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AWS Machine Learning

OCTOBER 18, 2024

SageMaker is an excellent choice for model training, because it reduces the time and cost to train and tune ML models at scale without the need to manage infrastructure. Because you pay only for what you use, you can manage your training costs more effectively. The final model artifact is saved to an S3 bucket.

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AWS Machine Learning

OCTOBER 5, 2022

So much exposure naturally brings added risks like account takeover (ATO). Each year, bad actors compromise billions of accounts through stolen credentials, phishing, social engineering, and multiple forms of ATO. To put it into perspective: account takeover fraud increased by 90% to an estimated $11.4 Overview of solution.

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AWS Machine Learning

OCTOBER 8, 2024

This post is co-written with Less Wright and Wei Feng from Meta Pre-training large language models (LLMs) is the first step in developing powerful AI systems that can understand and generate human-like text. Introduction to torchtitan torchtitan is a reference architecture for large-scale LLM training using native PyTorch.

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AWS Machine Learning

MARCH 8, 2023

With SageMaker, data scientists and developers can quickly and easily build and train ML models, and then directly deploy them into a production-ready hosted environment. This post shows a way to do this using Snowflake as the data source and by downloading the data directly from Snowflake into a SageMaker Training job instance.

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AWS Machine Learning

SEPTEMBER 20, 2023

For example, you may want to make use of Amazon SageMaker to build and train ML model, or use Amazon SageMaker Jumpstart to deploy pre-built foundation or third party ML models, which you can deploy at the click of a few buttons. We show how you can build and train an ML model in AWS and deploy the model in another platform.

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CSM Magazine

JANUARY 22, 2024

Any accounting company that wants to grow must prioritize its approach to customer service. In this article, we’ll share ten tips for accounting companies to improve their customer service and keep their clients happy. Accounting companies should communicate clear time frames for responses.

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AWS Machine Learning

NOVEMBER 30, 2023

Building foundation models (FMs) requires building, maintaining, and optimizing large clusters to train models with tens to hundreds of billions of parameters on vast amounts of data. Customers such as Stability AI use SageMaker HyperPod to train their foundation models, including Stable Diffusion.

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AWS Machine Learning

NOVEMBER 16, 2022

When designing production CI/CD pipelines, AWS recommends leveraging multiple accounts to isolate resources, contain security threats and simplify billing-and data science pipelines are no different. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices.

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Toister Performance Solutions

MAY 11, 2023

You've sent your team through customer service training. People seemed to like the training. Did the training really work? Those post-training surveys don't seem like enough. I've repeatedly used them to demonstrate the impact of customer service training to executives. Why evaluate customer service training?

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Customer Service Surveys Best practices Customer retention 88

AWS Machine Learning

MAY 17, 2023

To address this, we show you how to easily prepare and train a best-in-class ML classification model on this problem. Share the trained model to Amazon SageMaker Studio. Prerequisites Prerequisites for this post include the following: An AWS account. A Snowflake account. Do the same for the validation database.

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CSM Magazine

NOVEMBER 29, 2023

However, by integrating generators with accounting software, businesses can simplify their payroll process, save time, and minimize the risk of discrepancies. Understanding Paystub Generators Before exploring the benefits of integrating generators with accounting software, it’s important to grasp what paystub generators are.

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AWS Machine Learning

OCTOBER 19, 2023

In this post, we discuss how to use the Custom Moderation feature in Amazon Rekognition to enhance the accuracy of your pre-trained content moderation API. You can train a custom adapter with as few as 20 annotated images in less than 1 hour. Create a project A project is a container to store your adapters. Choose Create project.

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APIs Best practices Advertising Accountability 132

AWS Machine Learning

AUGUST 22, 2023

Many ML algorithms train over large datasets, generalizing patterns it finds in the data and inferring results from those patterns as new unseen records are processed. Native support for distributed training is offered through the Amazon SageMaker SDK, along with example notebooks in popular frameworks. What is federated learning?

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Kapta Customer Success

MAY 9, 2022

Developing a strong key account management team can be a significant asset for your business. But strategic and key account management teams won't just emerge from your sales and AM department fully formed and ready to grow revenue or build multi-year client relationships. Ultimately, it requires proactive training.

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AWS Machine Learning

MAY 1, 2024

It comes in a range of parameter sizes—7 billion, 13 billion, and 70 billion—as well as pre-trained and fine-tuned variations. Many practitioners fine-tune or pre-train these Llama 2 models with their own text data to improve accuracy for their specific use case.

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AWS Machine Learning

NOVEMBER 20, 2023

This vision model developed by KT relies on a model pre-trained with a large amount of unlabeled image data to analyze the nutritional content and calorie information of various foods. The teacher model remains unchanged during KD, but the student model is trained using the output logits of the teacher model as labels to calculate loss.

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Vistio

SEPTEMBER 25, 2024

When managing a contact center, one of the biggest challenges is training your agents effectively. Too often, training programs are broad, treating every agent the same and wasting precious time reviewing content that some agents already know. That’s where ServiceSim comes in.

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CSM Magazine

OCTOBER 27, 2023

” — Marlene Blaszczyk.Todays’ world of finance and accountancy is changing more quickly than ever before. As firms compete to put the customer first, there have been all sorts of different tools created to help improve customer service , drive optimization for accounting processes and maximize overall customer value.

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Fonolo

OCTOBER 21, 2021

The question is, can call centers improve agents’ emotional intelligence through training and employee engagement strategies ? A customer service agent trained to use empathy in their interactions has the power to develop a relationship with you even over the phone. Train your agents’ empathy skills with these 5 tips: 1.

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Call Center Contact Center Scripts Employee engagement 177

Contact Center Pipeline

MARCH 8, 2018

They provide their name and mailing address, but cannot remember their account number or security password. However, they are shouting and threatening to complain on social media regarding supposedly unfair charges to their account. They threaten to cancel their service. Eventually, your agent calms the […].

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Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. And this is where sales training should spend the largest proportion of its focus. Why are you doing the training? What role will managers play?

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CSM Magazine

JULY 14, 2023

However, it raises the question – how much customer service should your social media accounts handle? Invest in Training: Ensure your team is equipped to handle the unique challenges posed by social media customer service. To address this, we delve into statistical insights and industry best practices.

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Myra Golden Media

SEPTEMBER 28, 2017

I’m giving you the actual exercise I gave to the employees in the customer service training I delivered this morning, along with the discussion questions I used. If you’d like an excellent training activity that helps employees convey empathy , print off this exercise and facilitate a short discussion with your team.

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VirtualPBX

JANUARY 23, 2024

Without the right training, it’s easy to make mistakes. Cybersecurity in a Call Center In order to understand how to train your staff, you need to recognise some of the most common threats: Data breaches. As so often in life, a lot can be accomplished with sufficient training. What can we put in place to counter these threats?

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CSM Magazine

AUGUST 15, 2022

Simulation training is one of the fastest-growing training approaches for customer service agents. Many of the leading contact centers in the world are leveraging simulation training to provide customer service agents with an automated role-play partner. Simulation Training for Better Human Engagement and Performance.

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Customer Service Coaching Best practices Contact Center 93

ProProfs Blog

MAY 1, 2020

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

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ChurnZero

SEPTEMBER 27, 2024

1: To hold customers accountable for outcomes, practice “proactive reactivity” Q: How do you hold customers accountable? Keishla : Accountability in business relationships is key. What if they don’t attend your training session? Often, they don’t see that it’s partially their responsibility to meet us halfway.

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JustCall

NOVEMBER 24, 2022

Soon after the SDRs or Sales Development Reps have done their job, AEs or Account Executives are sales professionals who are the first ones to interact with prospects. Account Executives, often called Sales Managers, are responsible for closing company sales and are directly responsible for generating revenue for your business.

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