Beyond Philosophy

APRIL 9, 2021

Let’s imagine that you’re an account manager with 200 customers. If you know that 80 percent of your revenue comes from 20 percent of those customers, what do you think happens to the other 80 percent that only accounts for 20 percent of the revenue? Control the number of accounts your team manages and how they spend their time.

Management 391

Management Accountability Consulting Consulting 391

ShepHyken

FEBRUARY 12, 2021

Video Chat. Consider incorporating video chat if you have not already done so. According to an IPSOS survey in May 2020, 57% of Americans regularly used video chat. 38% of respondents had never used this channel before the outbreak, but 85% could see themselves using video chat going forward. Self-Help Channels.

Chief Customer Officer 301

Chief Customer Officer Call Center Consulting Consulting 301

Beyond Philosophy

JUNE 15, 2023

Forming an attachment is vital, here, establishing an Emotional Bank account. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! You might remember Stephen Covey, author of The 7 Habits of Highly Effective People, first proposed the concept of the Emotional Bank Account.

Banking 363

Banking Construction Accountability Advertising 363

Callminer

FEBRUARY 23, 2021

Video chat assistance is on the rise. “FaceTime video chatting was just the beginning. Video customer service is coming. Requests are coming in from clients who want to offer video customer service. One-way video chatting (they see our agent, but the agent does not see them) or an app could be used to offer this.

Call Center 376

Call Center Technology Banking Contact Center 376

ShepHyken

MAY 10, 2022

ByteDance, the parent company that owns TikTok, found that the most viral videos are 22 seconds long. Your audience needs to watch until the end of the video. Spark Ads performs differently than if you were to post from your brand account because everything on TikTok needs to feel human and personal. Advertise on TikTok.

Advertising 251

Advertising B2B Accountability Marketing 251

Beyond Philosophy

MARCH 7, 2016

Embedd this video in blog. Like any tone of voice, it works best if it carries through to all aspects of a business’s marketing efforts, from advertisements to product packaging, to in-store displays and social media accounts. The video quickly went viral. You must also know your target audience.

Advertising 278

Advertising Consulting Consulting Customer emotions 278

ShepHyken

MAY 16, 2018

If someone in the accounting department sends out an errant invoice, it impacts (negatively) the CX. For example, Stephanie in our office loves recording and editing video. Every week she has “video time.” This is my YouTube channel, and she has been a part of almost 150 of the videos on that site. It’s not a department.

Accountability 252

Accountability Customer Service Customer Support Marketing 252

Beyond Philosophy

AUGUST 9, 2017

do not have a bank account at an insured institution (unbanked), which translates to about nine million households. Underbanked describes a household that has a checking and/or a savings account but has found outside resources for banking products, meaning other than financial institutions. households, around 24.5

Banking 0

Banking Coaching Surveys Employee engagement 0

Beyond Philosophy

OCTOBER 31, 2014

Here is also a video of Dan Ariely , author of “Predictably Irrational” and professor at Duke University who explains and provides more examples of Loss Aversion. So, for my ending I want to leave you with John Oliver’s video on Scottish Independence : Why did I include that? If there ever was a good ending, then John Oliver knows it.

Customer Experience 381

Customer Experience Banking Consulting Consulting 381

AWS Machine Learning

JUNE 3, 2024

In today’s data-driven world, industries across various sectors are accumulating massive amounts of video data through cameras installed in their warehouses, clinics, roads, metro stations, stores, factories, or even private facilities. It enables real-time video ingestion, storage, encoding, and streaming across devices.

APIs 94

APIs Accountability Entertainment Construction 94

ShepHyken

JULY 30, 2021

Take initiative and put together a helpful how-to video to send to your clients before they even ask you for advice. mentors accounting and finance professionals in over 80 countries to earn their CMA certification in as little as 8 months. And if you do not know what your clients may need, go ahead and ask them!

Finance 402

Finance Enterprise Coaching Consulting 402

Beyond Philosophy

MAY 8, 2017

In brief, the study asked a number of participants to “drive” a car in a video game and they measured several factors, including speed, power, aggressive behavior and risk-taking. Back in 2011, Boston College performed an interesting study involving everyone’s favorite energy drink, Red Bull, and the behavior it evoked in study participants.

Customer Experience 352

Customer Experience Advertising Customer emotions Consulting 352

AWS Machine Learning

NOVEMBER 21, 2024

Audio and video segmentation provides a structured way to gather this detailed feedback, allowing models to learn through reinforcement learning from human feedback (RLHF) and supervised fine-tuning (SFT). The path to creating effective AI models for audio and video generation presents several distinct challenges.

APIs 75

APIs Feedback Telecommunications Management 75

CX Accelerator

OCTOBER 21, 2019

Using Asana is an excellent way to drive accountability and make sure the projects remain visible to the organization. A Unified Communication/Video Tool. However, video & chat have been a must-have for me for the last seven years--especially as a remote employee. These days, video is a critical part of customer engagement.

Customer Experience 208

Customer Experience Journey mapping Education Accountability 208

Beyond Philosophy

OCTOBER 29, 2014

Here is also a video of Dan Ariely , author of “Predictably Irrational” and professor at Duke University who explains and provides more examples of Loss Aversion. So, for my ending I want to leave you with John Oliver’s video on Scottish Independence : Why did I include that?

Customer Experience 351

Customer Experience Banking Customer emotions Employee engagement 351

Beyond Philosophy

DECEMBER 6, 2017

This brief 2-minute video shares some of the ways Nudges do work: In each of the video’s examples, you can see how nudging works best when it works with our natural instincts. Presidential Twitter accounts come to mind as an example here. It turns out that nudging didn’t seem to make a difference in medication noncompliance.

Healthcare 359

Healthcare Consulting Consulting Customer Experience 359

Beyond Philosophy

JANUARY 18, 2016

According to the YouTube Video , the family found the tech asleep on the couch in their entertainment room, using their son’s pillow for his head. United Airlines claims no responsibility for broken guitar despite eye witness accounts of baggage handlers tossing passenger’s guitar into the plane. But then they found him asleep again!

Airlines 274

Airlines Entertainment Banking Consulting 274

Beyond Philosophy

SEPTEMBER 19, 2024

Here is an example: If you didn’t watch the video, I summarized five of the excuses he mentions: So, going out of my drive this morning, I drove straight into a bus. It might reflect real or fabricated circumstances, but its main purpose is to shield somebody from accountability. Jasper Carrott is a British comedian from the Midlands.

Government 307

Government Accountability Call Center Personalization 307

Myra Golden Media

JULY 10, 2019

All of my customer service workshops begin with what I call a Discovery Discussion – a video conference where I discover the problem my client needs me to solve. But, I found out accounts could also be looked up by using the customer’s email address. I’m working with a utility company in the northeast.

Customer Service 204

Customer Service Accountability Customer Experience 204

Beyond Philosophy

AUGUST 22, 2024

Ali Cudby , CEO of Alignment Growth Strategies , a Customer Experience consultancy, sent us a video about human and AI relationships and how to leverage AI to build customer relationships. Let’s play the video : I found that video helpful in considering how to use AI to build an experience.

Scripts 195

Scripts Education Personalization Consulting 195

CX Accelerator

OCTOBER 21, 2019

Using Asana is an excellent way to drive accountability and make sure the projects remain visible to the organization. A Unified Communication/Video Tool. However, video & chat have been a must-have for me for the last seven years--especially as a remote employee. These days, video is a critical part of customer engagement.

Customer Experience 182

Customer Experience Journey mapping Education Accountability 182

ShepHyken

AUGUST 9, 2019

They offer free deliveries, Amazon Prime Video, Amazon Prime Music and also Amazon Prime Reading. I gave them my feedback, and I felt like they actually cared and will take those recommendations into account for future guests. That’s how they have me hooked! Convert negative experiences into positive.

Feedback 307

Feedback Sales Accountability Personalization 307

Beyond Philosophy

NOVEMBER 21, 2017

But it turns out that just 10 percent of its shoppers account for half of its sales! Potentially, then, a trip to Walmart on a party day becomes something more than a race to get the last of the video game consoles on sale. Struggling department store chain Macy’s, for example, is constantly running discounts.

Consulting 312

Consulting Consulting Sales Customer Experience 312

ShepHyken

NOVEMBER 29, 2019

By using social accounts for addressing all kinds of customer queries, companies are expanding their customer experience strategy. . Brands like Starbucks use their parent Twitter account to address complaints and generally talk to customers. Netflix has a dedicated Twitter account called NetflixHelps to respond to customer complaints.

Technology 272

Technology Customer Experience Complaint resolution Gamification 272

ShepHyken

JANUARY 2, 2024

Each week in 2024, Shep and Brittany Hodak, his friend and fellow customer experience expert, create short videos that include tips and strategies for becoming a more customer-centric company. ” “Be accountable. Quotes: “What’s happening inside an organization is felt on the outside by its customers.”

Customer Experience 241

Customer Experience B2C B2B Customer centricity 241

CCNG

SEPTEMBER 17, 2020

This includes holding employees accountable for treating customers with care as a well as getting out of their office to visit customers and understand how they use your products or services. The Leadership topic is obvious as I believe great customer service starts at the top.

CCNG 195

CCNG Coaching CRM Accountability 195

Beyond Philosophy

JULY 14, 2022

So as we go through these four theories of humor, let’s consider how we can apply these concepts to business, whether through the contact center, account management, or marketing. . Other examples would be physical comedy, like Fails videos where you watch people slip and fall or crash their go carts or break their ceiling fans.

Coaching 413

Coaching Consulting Consulting Personalization 413

Beyond Philosophy

MAY 30, 2016

Experts estimate that University of Mississippi Laremy Tunsil lost $10 Million in contracts (and countless endorsement opportunities) when a video appeared on his Twitter account of him smoking marijuana through a gas mask. The NFL draft taught us this year that poor judgment on social media hurts your career.

Consulting 283

Consulting Consulting Personalization Accountability 283

ShepHyken

JUNE 28, 2019

The superagent can easily shift between channels such as video, voice and text to make each interaction sound authentic and personal. Accountants today couldn’t imagine performing their job without some form of calculator. In fact, who would trust an accountant who did not use a machine to supplement their skills?

Contact Center 294

Contact Center Self service Banking Airlines 294

Beyond Philosophy

MAY 19, 2022

The Role of Mental Accounting in Subscriptions. Mental Accounting plays into this principle of subscriptions. Mental accounting puts money in psychological buckets, even though money is fungible. From a mental accounting perspective, subscriptions often are not accounted for. Yeah, me, too.

Accountability 221

Accountability Consulting Consulting Customer Experience 221

TechSee

NOVEMBER 10, 2020

So how can service organizations find the right long-term cost optimizations that will make an impact on the bottom line while still ensuring effective and fast service that takes into account COVID-19’s safety demands ? Two words: visual assistance. Visual Assistance in Customer Service.

Customer Service 207

Customer Service Self service Average Handle Time Contact Center 207

ShepHyken

SEPTEMBER 22, 2023

Chatbots can be utilized in various ways, such as helping customers find what they need, providing information on their accounts, and even notifying them about new products or services. It underscores businesses’ need to offer many communication channels to meet client preferences.

Customer Service 172

Customer Service Chatbots Self service Customer Care 172

AWS Machine Learning

JUNE 4, 2024

Businesses today heavily rely on video conferencing platforms for effective communication, collaboration, and decision-making. AWS account – You’ll need an active AWS account. Enable Claude Anthropic models – These models should be enabled in your AWS account. I am your account executive here at Aws. spk_0: Yeah.

Engineering 100

Engineering Accountability Best practices Analytics 100

ShepHyken

MARCH 6, 2018

Top Takeaways: TIM’S GENEROUS GIFT : To start with, Tim has offered a free video course on body language. One of our best abilities is accountability.” – Tim David. Shep Hyken sits down with Tim David to discuss the impact that words have on human connection and customer service. . . Just click here. It’s not what you say.

Accountability 198

Accountability Personalization Customer Service Customer Care 198

TechSee

JANUARY 8, 2019

Promotions management: When customers want promotional coupons applied to their account, agents must first ascertain that the coupon is valid and that it applies to the order in question. Live Video Assistance. Live Video Assistance refers to a live video engagement between an agent and a customer needing assistance.

Agent Empowerment 167

Agent Empowerment Banking Sales Customer Service 167

Myra Golden Media

JANUARY 16, 2019

One of the things I’m working on for you in 2019 is giving you tools to help you coach your employees and hold them accountable, so they’re positioned to deliver the best possible customer experience. Eliminate Your Fears and Doubts About Coaching. Bonus Takeaway: 9-Steps for Coaching Customer Service Employees In Contact Centers.

Coaching 199

Coaching Contact Center Accountability Feedback 199

ShepHyken

AUGUST 20, 2018

Most will start by checking the company’s website first, hoping to find a Frequently Asked Questions (FAQ) page, or maybe even instructional videos to help them figure out a solution on their own. PayPal is an online banking solution through which people can send money or transfer funds from one bank account to another in an instant.

Self service 211

Self service Banking Technology Customer Service 211