ClientSuccess

MARCH 28, 2023

The allocation of resources, in particular, is a critical factor that can either make or break a customer success team’s large account management process. Map Out the Customer Journey After comprehending the goals and vision of your large account, it’s time to chart out the customer journey.

Accountability 52

Accountability Management SaaS Enterprise 52

ChurnZero

DECEMBER 21, 2022

If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022.

SaaS 98

SaaS Benchmark Metrics Consulting 98

ChurnZero

SEPTEMBER 27, 2024

Using attendee questions from our recent webinar on outcomes based customer success, they’ve mapped out six best practices to follow. You can find out more about outcomes based customer success, and watch the webinar in full, here. Keishla : Accountability in business relationships is key.

Best practices 52

Best practices Accountability Sales Feedback 52

ClientSuccess

OCTOBER 25, 2022

In addition to managing the day-to-day health and support of customer accounts, CSMs are tasked with building a strategic vision for customers and reviewing future challenges, wins, and opportunities. . What is a customer account review? Customer account reviews can happen on a quarterly, bi-annual, or even annual basis.

Accountability 74

Accountability Upselling Metrics Sales 74

ClientSuccess

JANUARY 5, 2022

Account transitions will be inevitable throughout your tenure as a customer success leader. Whether through promotions, turnover, or new hires, new CSMs are bound to leave or join your customer account teams regularly. First, you and your internal team must identify the best person to take over the account. Want to learn more?

Accountability 68

Accountability Journey mapping Technology Personalization 68

Education Services Group

JULY 20, 2021

ESG’s own Madeline Evans, Britt Layman, and Marley Wagner joined last week’s ChurnZero webinar to discuss how high touch and tech touch engagement models can co-exist in Customer Success. Product updates, like Marley talked about in the webinar, aren’t likely to be considered spammy because their focus is on information and education.

Accountability 98

Accountability Chatbots Surveys Journey mapping 98

CustomerSuccessBox

SEPTEMBER 30, 2021

Webinars are a condensed and easy way to find out more about a topic you like. We’ve gathered some of our favorite customer success webinars. Webinar 1 – How to Onboard Customers Remotely. Join us to discuss onboarding customers remotely on this webinar. Webinar 2 – How to do Churn analysis.

Customer advocacy 52

Customer advocacy B2B B2C SaaS 52

LiveVox

AUGUST 15, 2022

From standardizing interactions with customers, to 24/7 availability, to analyzing conversations that provide valuable compliance protections, AI is the new necessity for improving accuracy and speed in accounts recovery management. The post On-Demand Webinar: Extracting More Value with AI For Debt Collection appeared first on LiveVox.

Accountability 52

Accountability Management 52

CSM Magazine

SEPTEMBER 29, 2022

#NCSW2022 Webinar: Great Customer Service for Heat Networks – What Does It Look Like and How Do We Achieve It? Wendy Tulloch – Customer Service Account Executive, Pegasystems. The event is completely free of charge, and registration can be completed online here. Panel members . Josh Davis – Senior Heat Network Consultant, Chirpy Heat.

Customer Service 52

Customer Service Consulting Consulting Accountability 52

Education Services Group

AUGUST 31, 2022

CCO of Blackbaud, Chris Singh, joined our VP of Customer Success, Peter Armaly for this month’s webinar, to discuss how to embrace the concept of the post-sale environment as an entire ecosystem. And everybody is held accountable to that remediation. Watch the recording of this webinar to catch up on the full conversation!

Sales 52

Sales Chief Customer Officer Metrics Surveys 52

Hodusoft

AUGUST 24, 2020

Plus, your retailers are likely to face the same situation and so will your enterprise customers with multiple branch locations when it comes to accounting. Join our webinar to know all about PBX billing software. Who this webinar addresses. MSPs gain by joining the webinar. How to login to the Webinar?

Interactive Voice Response 52

Interactive Voice Response Enterprise Accountability Consulting 52

pindrop

APRIL 13, 2020

In this week’s Pindrop Pulse webinar, Darren and Shawn discuss IVR assault and present recommendations on how you can address it and protect your entire call center. IVR attackers test and mine for account numbers, reset pin numbers, take over accounts, request new cards, and phish for customer data without ever touching an agent.

Interactive Voice Response 52

Interactive Voice Response Self service Call Center Engineering 52

Kayako

NOVEMBER 4, 2015

The founders of Sorry ™ will be joining us on November 11 to present a webinar on how to prepare your company to weather a storm of customer complaints. The Q&A will be led by Kayako’s Head of Support Sarah Chambers, and you’ll have the chance to win one of two Small Business accounts with Sorry™! Sign up for the webinar now.

Banking 88

Banking Accountability Metrics Management 88

ClientSuccess

JULY 13, 2021

They’re project managers, act as a liaison between customers and other teams, escalate incidents and issues, keep customers moving forward in their project plans, and are responsible for the general well-being of customer account health. Webinar: How To Measure The Strength of Your Customer Relationships.

Accountability 52

Accountability SaaS Upselling Best practices 52

ClientSuccess

SEPTEMBER 8, 2020

This last factor – resource allocation – can make or break a customer success team’s large account management process. It’s also a good idea to facilitate regular executive-level conversations for enterprise accounts, since many decisions might influence other departments and teams across your organization.

Accountability 52

Accountability Management SaaS Journey mapping 52

Kayako

SEPTEMBER 3, 2015

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over. Two weeks before the webinar: We set a time.

Benchmark 106

Benchmark Marketing Advertising B2B 106

Enghouse Interactive

FEBRUARY 18, 2021

This blog will provide an overview of the key findings from the recent Enghouse Interactive and Metrigy webinar and show where these insights should be applied in your organization to improve the customer experience (CX) and to drive operational efficiencies. . Blog #4 of 4: Key Findings and Where to Focus Your Optimization Efforts .

Contact Center 56

Contact Center Analytics Self service Finance 56

Method:CRM

JUNE 10, 2015

Are you an accountant working with nonprofits who needs help getting their accounting practices whipped into shape? you’ll want to attend our June 17th webinar. In the webinar, Gregg will demonstrate how Method:Donor takes the guesswork out of entering donations for your clients. How”, you ask? CAN’T MAKE IT?

Accountability 64

Accountability Education Best practices Management 64

Totango

APRIL 9, 2024

For the full scoop on all of their bold insights on team alignment and unlocking customer-led growth, check out the webinar: The importance of team alignment and variable compensation The roundtable kicked off with the consensus that aligning CS and Sales teams is imperative, not optional.

Sales 110

Sales Outbound sales Revenue potential Accountability 110

ClientSuccess

MARCH 2, 2021

This is especially true for Account Executives and Customer Success Managers – two roles that work extremely close with customers (and each other) and tend to be rolled into one when thinking about customer account management . eBook: Customer Success as a Culture: Sales Leaders Edition.

Accountability 62

Accountability Management Upselling SaaS 62

Education Services Group

MARCH 31, 2022

Peter Armaly joined Marley Wagner to co-host this month’s Customer Success Unlocked webinar. And then your Profile, this is where you’re profiling the account. So, I don’t necessarily separate the two, but I love this question because I think it highlights this thing that Customer Success should have 100% green accounts.

Customer advocacy 52

Customer advocacy CRM Accountability Marketing 52

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. As Untappd’s Customer Success team conducted outreach and learned more about their customers’ evolving situations, they took key actions, including: Tagging accounts in affected areas with temporary ‘Do Not Call’ flags in Salesforce.

Morale 72

Morale Education Surveys Accountability 72

Kapta Customer Success

JANUARY 23, 2023

I really enjoyed hosting a webinar with Betsy Westhafer of the Congruity Group, discussing the power of Customer Advisory Boards (CABs). She is an absolute pro on this topic.

Accountability 40

Accountability Management 40

Kayako

AUGUST 7, 2015

Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. so Jeanne kindly offered to talk about some of her ideas from the book in a webinar that everyone could attend. You can watch it now.

Engineering 84

Engineering Chief Customer Officer Accountability Customer Experience 84

Thinq

OCTOBER 6, 2017

In fact, voice still accounts for roughly 50% of all contact center interactions. How Toll-Free LCR Benefits Contact Centers [Webinar]. If you want to start taking control of your Toll-Free calling, you can either schedule a live demo with one of our product experts, or sign up for a free trial account. 28:25 – Q&A.

Contact Center 55

Contact Center Technical Support Call Center Interactive Voice Response 55

Education Services Group

JULY 21, 2022

So, we kept it at 13 partners globally, and right now, those 13 partners represent over 400 accounts globally. Watch the recording of this webinar to catch up on the full conversation! The post Webinar Q&A Recap: Partner Success: The New Frontier appeared first on ESG.

Journey mapping 52

Journey mapping Chief Customer Officer SaaS Coaching 52

ClientSuccess

AUGUST 1, 2019

Customer Success Webinar Series. This webinar will teach you to: Know the difference between onboarding accounts versus users. This webinar will teach you to: Know the difference between onboarding accounts versus users. Onboard new users and new organizations in existing accounts.

Education 40

Education Consulting Consulting Accountability 40

Beyond Philosophy

JUNE 27, 2019

For example, you may have felt frustrated by a complicated process for creating an account, or irritated because you couldn’t find basic information such as size charts or a returns policy. Or maybe you got an uneasy feeling when the site wanted to access your Facebook account.

Airlines 345

Airlines Customer emotions Accountability Consulting 345

Lumoa

NOVEMBER 3, 2022

New signup methods will function alongside SSO Allows you to use one account for all services If you would like your existing account to instead be an account based on your Microsoft or Google credentials, please contact help@lumoa.me and we can migrate your old account to a new one. Hint: its a feature, not a bug.

Analytics 78

Analytics Feedback Accountability Marketing 78

CCNG

JUNE 7, 2023

Handling Basic Inquiries : Chat GPT can assist with basic inquiries such as order status, account information, shipping details, or product specifications. For access to the entire recorded Town Hall event, please visit CCNG.com, On-Demand Webinars.

Contact Center 195

Contact Center CCNG APIs Scripts 195

delighted

APRIL 25, 2022

The post Webinar recap: How Casper unlocks Promoter referral revenue appeared first on Delighted. Casper includes a referral widget on the order confirmation page of their site, so every customer who completes a purchase knows about the referral program.

CRM 60

CRM Feedback Best practices Surveys 60

Totango

APRIL 4, 2024

I recently hosted a webinar with four leaders from our team to learn how they work together to bolster retention, expansion, and upsells as a truly unified CS and sales front. Read on for three key takeaways from this discussion, or listen to the no-holds-barred conversation by watching the full webinar on-demand.

Sales 91

Sales Upselling Accountability SaaS 91

Lumoa

SEPTEMBER 1, 2023

Upcoming webinars CX in Marketing: How to Amplify ROI by 100X Through Customer Feedback – How can Marketing truly leverage customer feedback to drive value? Pretty neat! Thanks for understanding! Lumoa AMA – Every month you get to ask Lumoa questions in a casual, welcoming setting. Thanks for reading!

B2C 147

B2C Feedback Accountability Marketing 147

Myra Golden Media

JANUARY 16, 2019

One of the things I’m working on for you in 2019 is giving you tools to help you coach your employees and hold them accountable, so they’re positioned to deliver the best possible customer experience. In my Guided Webinar , I’m walking you through precisely how to execute each of these four steps. Join Me for This Webinar!

Coaching 199

Coaching Contact Center Accountability Feedback 199