Beyond Philosophy
SEPTEMBER 18, 2016
Q: What has two Million phony accounts, 5,300 fired employees, a fine of $185 million and a retiring leader enjoying $124 million in stock and options after retirement? However, getting to your goal by opening a fake account in one of your customer’s names is deplorable. She spoke up and both accounts were closed.
Beyond Philosophy
JANUARY 12, 2015
Philosophy #3: Emotions are a huge part of any Customer Experience, in fact according to our research it accounts for over half of an experience. If you want to hear me talk about the new book please join me on a webinar , which will also give a discount on the purchase. Read more about the book and register for the webinar, here.
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Beyond Philosophy
JUNE 27, 2019
For example, you may have felt frustrated by a complicated process for creating an account, or irritated because you couldn’t find basic information such as size charts or a returns policy. Or maybe you got an uneasy feeling when the site wanted to access your Facebook account.
Beyond Philosophy
OCTOBER 19, 2016
For years I have said emotions account for over half of the Customer Experience’s outcome, whether that is a conscious or subconscious influence. If you missed our book launch webinar you can attend our webinars with the authors in November. What is the next level of Customer Experience? Sign up here.
Advertiser: ZoomInfo
Account-based marketing (ABM) is a key strategy for driving sustainable growth. Watch this webinar with Rachael Foster, Director of Account-Based Experience at ZoomInfo, and Dan Dolph, Manager of Account-Based Experience at ZoomInfo. Today, many B2B companies use ABM teams or technologies to make sales.
VirtualPBX
JANUARY 26, 2022
VirtualPBX is all about launches this month, and in keeping with that momentum, we are introducing our new webinar series, “VirtualPBX Feature Showcase!” ” These webinars will support current customers of VirtualPBX on VoIP basics, how-to’s, and best practices. Do More, Get More: Zapier Webinar.
VirtualPBX
MARCH 10, 2022
This week we discussed why VirtualPBX provides the perfect partnership in our “Becoming a High-Earning VoIP Partner” webinar. The partner webinar recap is available for viewing now. Therefore, the partner webinar recap will include an overview of what you can expect throughout the journey. Partner Webinar Recap.
Speaker: Peter Armaly - Senior Director and Advisor of Customer Success at Oracle
Join this webinar with Peter Armaly, Senior Director and Adviser for Customer Success at Oracle, who will share his experiences, discuss some research, and offer guidance and opinions on this debate. Demand more accountability of the practice. With revenue, comes accountability. Join the webinar to hear more.
Speaker: Dennis Snow, President, Snow & Associates
This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization. In this webinar, you will learn to: Build a customer-centric culture. Inspire personal accountability in the workplace. Break down organizational silos, creating a “one organization” mentality.
Speaker: Vicki Herrell, Executive Director, SWPP, & Steve Kosiba, Product Marketing Manager, Genesys
And smooth communications with operations staff and accountability to plan become your daily reality. Register now for this webinar to learn the top five things to look for in a workforce optimization solution. With the right solution, multi-skill and multi-channel forecasting and scheduling become accurate and hassle-free.
Speaker: Adam Saad - Founder & CEO, Tech Stack Advising
These plans must also take into account the different environments and locations your agents may be working in. At the end of this webinar, you will walk away with insights including: How to keep your company’s cultural message clear. How working in different environments can potentially affect agent engagement.
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