Inbenta

OCTOBER 30, 2024

Conversational AI solutions help businesses keep their customer service prompt, efficient and continuous, even at the busiest times. The following is an excerpt from our latest white paper, “ Peak Performance: Mastering Customer Service Spikes with AI. ” What makes a good customer experience?

Self service 52

Self service Benchmark Chatbots Enterprise 52

CSM Magazine

DECEMBER 14, 2022

When owners of companies think about documentation, they sometimes choose between white papers and business plans. White Papers in Brief. A white paper is a document that consists of information about a product or service. There are the most popular types of white papers: 1.

B2B 52

B2B B2C Marketing Analytics 52

Fonolo

JUNE 14, 2018

Incorporating a CX cloud system as part of the business infrastructure: These systems synthesize every step of the customer interaction journey, taking into account all relevant channels. Not only does this lessen the chance of customers having to repeat themselves, it also provides rich consumer data to agents ahead of time.

Chatbots 90

Chatbots Brand ambassadors Agent burnout Complaint resolution 90

Fonolo

MAY 31, 2018

In the chart below, Sprout Social has ranked the ways in which social media promotes brand accountability: In 2018, customer service teams must actively monitor and prioritize replies on social media, a court of inscrutable public opinion. As mentioned earlier, social media holds brands more accountable for poor service.)

Interactive Voice Response 86

Interactive Voice Response Customer Service Customer advocacy Benchmark 86

Callminer

MARCH 12, 2020

PCI-DSS stands for “Payment Card Industry Data Security Standards” and although it is not necessarily enforced at a governmental level in many jurisdictions, the PCI Security Standards Council holds companies accountable for failing to abide by established standards. The Six Goals of the PCI-DSS.

Call Center 182

Call Center Analytics Best practices Government 182

TechSee

DECEMBER 12, 2017

According to technology giant Cisco, video will account for 80% of all Internet traffic by 2019, up from 64% in 2014. Read “ Visual Omnichannel: A Revolutionary Customer Experience ,” a new White Paper that offers an in-depth discussion about the omnichannel challenges faced by contact centers with varying levels of data integration.

Contact Center 143

Contact Center Enterprise Technology Customer Care 143

Callminer

MAY 27, 2020

For additional information on improving the customer experience through analytics, download our white paper, Reduce Churn and Increase Customer Satisfaction with Speech Analytics. resetting a password, getting their account number, changing their profile information, etc.) Contact Centers Leverage Self-Service.

Contact Center 207

Contact Center Call Center Interactive Voice Response Multichannel 207

Beyond Philosophy

OCTOBER 11, 2019

Every department within the entire organization had a direct or indirect impact on Customer Experience, from the technical service technicians that worked with customers to Accounts Receivable to Logistics. If you want to read more about RICOH Canada, please download our White Paper Case Study on their performance.

Customer Experience 316

Customer Experience Employee engagement Journey mapping Customer centricity 316

Callminer

FEBRUARY 23, 2021

To learn more about how call centers can adapt to new challenges in the era of COVID-19, download our white paper: Contact Center Practices and Guidelines for Managing Through COVID-19. And callout culture means brands are held publicly accountable for their decisions. Keep reading to see what is on the radar for 2021.

Call Center 376

Call Center Technology Banking Contact Center 376

Callminer

JULY 22, 2020

For information on reducing employee churn at your call center, download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. Employee termination letters should generally include the following details: The date of termination.

Call Center 182

Call Center Customer Service Best practices Coaching 182

C3Centricity

JULY 27, 2021

If you can’t wait for Part 2 next week, you can download the full white paper HERE. Other industry research states reasons why accounts churn. It is a breakdown in account service, the account is not being serviced at a level of their expectations. First, let’s define a Raving Fan.

B2C 127

B2C B2B Accountability Sales 127

Beyond Philosophy

SEPTEMBER 6, 2016

They focus instead on chasing down the next sale, competing on price and compensating employees more for winning new accounts than for keeping existing customers happy, engaged and loyal. showed that 80% of companies spend too much of their marketing budget on customer acquisition.

Consulting 186

Consulting Consulting Customer advocacy Sales 186

Fonolo

OCTOBER 20, 2022

Read on for a quick overview of call center security, or take a deep dive on the topic with our comprehensive white paper. Account Take Overs. And employing the right solutions WILL keep your customers and your business safe. READ THE FULL GUIDE: Contact Center Security: A Guide to Keeping Your Data Safe. (It

Call Center 146

Call Center Contact Center industry standards Interactive Voice Response 146

Callminer

APRIL 30, 2020

For more information on improving the customer experience, download our white paper, Leveraging Emotion to Improve CX & Elevate Contact Center Performance. Account for customers’ biases and try to adapt to their communication style.

Customer Service 273

Customer Service Scripts Construction Feedback 273

C3Centricity

AUGUST 2, 2021

As mentioned last week, you can download the full white paper HERE. If your product does not perform according to your specifications or breaks down too often, the account will find another supplier. In addition to using NPS, we also like to use other diagnostic questions to see how we can improve.

CRM 127

CRM Enterprise Marketing Accountability 127

Fonolo

DECEMBER 6, 2017

The list is determined by the number of tweets, with the phrase “on hold with”, directed to a brand’s account. White Paper: 9 Critical Contact Center Trends for 2018. This white paper explores key areas that are sure to shake up the industry. What’s Inside: A Focus on Customer Experience Strategies.

Airlines 0

Airlines Telecommunications Benchmark Call Center 0

Callminer

SEPTEMBER 23, 2020

“Do any of your top target accounts fall into the same industry or vertical? ” – Brad Beutler, 6 Examples of Using Employee Email as a New Account Based Marketing Channel , Terminus; Twitter: @Terminus. Unite marketing with sales through an account-based marketing approach for high-quality leads.

Best practices 182

Best practices Call Center Outbound sales Telemarketing 182

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. I was not helpful in any way, and I wouldn’t be surprised if they canceled their account. The customer had no idea what was going on, and I couldn’t hang up.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

Fonolo

MARCH 6, 2020

It’s all about setting the tone for your customers so consider this when you’re creating your social media accounts. You can customize your approach based on the account but always remember to consistently engage with your audience in some shape, way or form. This white paper explores key areas that are sure to shake up the industry.

Customer Service 122

Customer Service Call Center Contact Center Accountability 122

Quadient

MAY 23, 2022

While every business function that touches the customer influences the experience, the primary responsibility and accountability lands with the contact center. He has authored 21 in-depth reports and books on workforce optimization applications, in addition to co-authoring two books, numerous articles and white papers.

Contact Center 105

Contact Center CRM Call Center Personalization 105

TRUSTID

SEPTEMBER 5, 2019

In the white paper, “The Knowledge-based Authentication Threats,” wasting fraud-fighting resources is one the top reasons why KBA poses a material risk to contact centers and their relationships with customers. . Download our free white paper today to learn about the different ways KBA threatens the modern contact center.

Call Center 66

Call Center Contact Center Banking Accountability 66

Talkdesk

DECEMBER 1, 2020

Account & Interaction Management: How an organization integrates enterprise systems to collect, maintain and distribute customer information. Knowledge Management: How information is curated, maintained and distributed across systems, taking into account searchability for agents and customers to find accurate information.

Contact Center 104

Contact Center Benchmark Enterprise Customer centricity 104

Talkdesk

DECEMBER 10, 2020

Be sure to account for the strategic and financial value of each solution; a cloud contact center that is adaptable, flexible and scalable prepares you for shifting customer demands. Evaluate how these alternatives will deliver on your CX strategy and objectives.

Cloud contact 115

Cloud contact Contact Center Transportation contact center solutions 115

ConvergeOne

SEPTEMBER 6, 2022

Such companies realize that customer concerns across their business – from new product development to accounts receivable – are an important component of the total customer relationship. Download the full white paper below. WHITE PAPER] Six Steps to Engaging + Empowering Agents with Workforce Engagement Management.

Gamification 73

Gamification Interactive Voice Response Management Surveys 73

ConvergeOne

JANUARY 19, 2021

Both physical and electronic handling should be taken into account, in terms of who has access to the information and what they are doing with it. If a cybercriminal were to break into a personal Gmail account with the same password that is being used for your database at work, they will have access to critical company assets.

Finance 74

Finance Banking Accountability Personalization 74

TRUSTID

AUGUST 29, 2019

As advanced criminal tactics make it easier than ever to take over customer accounts, many call center operations have major weaknesses in securing their enterprises. The white paper, “Four Challenges to Phone Channel Authentication,” explores major weaknesses in contact center authentication and the solutions that address these challenges.

Call Center 64

Call Center Engineering Contact Center Banking 64

ConvergeOne

JANUARY 25, 2022

Understanding your company and its industry requirements, responsibilities, and accountabilities will allow for a succinct security strategy. WHITE PAPER] Top 12 Tips for a Successful Risk Management Program. Ensure that compliance measures are mapped to a framework that will elevate your security and data privacy.

Management 74

Management Enterprise Healthcare Accountability 74

Fonolo

APRIL 4, 2018

In fact, I proposed 3 years ago that Twitter add a special badge for customer service accounts. White Paper: 9 Critical Contact Center Trends for 2018. This white paper explores key areas that are sure to shake up the industry. This is reminiscent of Twitter’s verification badges. No Bots Please.

Customer Service 90

Customer Service Chatbots Government Contact Center 90

Kayako

MAY 13, 2022

Self-service portals provide the foundation of modern customer care by allowing customers to help themselves with information about products, services, the company, account information, and order status. The portals also automate routine customer issues such as changing account information or passwords. White papers.

Self service 110

Self service Airlines Accountability Customer Care 110

Callminer

MARCH 9, 2020

For more information on the importance of analytics in retaining top call center talent, take a look at our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition. ” – Matt Thompson, Employee Scheduling Software Tips From Industry Vets , Shiftnote; Twitter: @shiftnote.

Best practices 182

Best practices Call Center Analytics Metrics 182

Totango

MARCH 8, 2022

Customer Success Executives is another LinkedIn community and is tailored towards customer success account managers and executives in the software and internet space. This group focuses on identifying the core issues and challenges related to each stage of the customer journey. Customer Success Executives.

Best practices 122

Best practices SaaS B2B Marketing 122

ConvergeOne

JUNE 21, 2022

The design of your recording system must account for whether to record calls only or calls plus data from the agent’s desktop. Download the full white paper below. WHITE PAPER] Six Steps to Engaging + Empowering Agents with Workforce Engagement Management. Can’t wait?

Management 63

Management Contact Center Coaching Analytics 63

Comm100

MAY 20, 2020

Or perhaps an individual with a specific account manager sends an email to your customer service team – set up a rule to make sure that this email is directly routed to the account manager for optimal response. White Paper. Digital omnichannel is the next big thing of the new decade. Download Now.

Multichannel 64

Multichannel Customer Service Wait times CRM 64

Vonage

OCTOBER 2, 2017

Avoiding social media altogether is probably the worst mistake you could make, followed by starting social accounts which are under-used. For more on this topic read our white paper How to choose your channels: designing an omni-channel strategy. And more than that, they expect a brand to be active.

Customer Service 101

Customer Service Feedback Marketing Accountability 101

Vonage

SEPTEMBER 8, 2017

Avoiding social media altogether is probably the worst mistake you could make, followed by starting social accounts which are under-used. For more on this topic read our white paper How to choose your channels: designing an omni-channel strategy. And more than that, they expect a brand to be active.

Customer Service 101

Customer Service Feedback Marketing Accountability 101

TechSee

MARCH 19, 2018

For an enterprise to successfully implement a computer vision solution within its contact center, specific Deep Learning challenges must be overcome, and an effective strategy must be designed that takes into account the business case, available data, resources and desired output.

Call Center 84

Call Center Technical Support Contact Center contact center solutions 84