Interaction Metrics

NOVEMBER 21, 2024

” 4: Workshops: Aligning Teams for Immediate Improvements A unified team approach can immediately improve customer service. Workshops are a powerful way to align employees on best practices, hone their skills, and practice scenarios they’ll encounter. “I’m glad we could work together to get this resolved.

Customer Service 62

Customer Service Metrics Journey mapping CRM 62

AWS Machine Learning

NOVEMBER 19, 2024

Workshops – In these hands-on learning opportunities, in 2 hours, you’ll be able to build a solution to a problem, and understand the inner workings of the resulting infrastructure and cross-service interaction. Builders’ sessions – These highly interactive 60-minute mini-workshops are conducted in small groups of fewer than 10 attendees.

APIs 109

APIs Enterprise Best practices Government 109

AWS Machine Learning

FEBRUARY 13, 2024

SageMaker Feature Store now makes it effortless to share, discover, and access feature groups across AWS accounts. With this launch, account owners can grant access to select feature groups by other accounts using AWS Resource Access Manager (AWS RAM).

Accountability 129

Accountability Government Engineering Scripts 129

AWS Machine Learning

OCTOBER 24, 2024

Prerequisites Before you begin, make sure you have the following prerequisites in place: An AWS account and role with the AWS Identity and Access Management (IAM) privileges to deploy the following resources: IAM roles. A QuickSight account (optional). Deploy the Cloudformation template to your account. A SageMaker domain.

Banking 114

Banking Analytics Engineering Accountability 114

ShepHyken

AUGUST 16, 2023

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Customer Service 296

Customer Service Personalization Customer Experience Management 296

ShepHyken

JANUARY 18, 2017

There is an exercise we occasionally do in our workshops. The accountant needs accounting skills. If you’re hiring someone that is going to do a lot of written correspondence with customers you need someone with good communication skills – a command of the English language, as in punctuation, spelling and grammar.

Customer Service 235

Customer Service Accountability Personalization Customer Support 235

ShepHyken

JULY 11, 2023

Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Connect with Shep on LinkedIn.

Construction 296

Construction Customer Service Customer Experience Management 296

Myra Golden Media

JULY 10, 2019

All of my customer service workshops begin with what I call a Discovery Discussion – a video conference where I discover the problem my client needs me to solve. But, I found out accounts could also be looked up by using the customer’s email address. I’m working with a utility company in the northeast.

Customer Service 204

Customer Service Accountability Customer Experience 204

ShepHyken

AUGUST 11, 2024

Maybe the next time you go to the DMV or have a question about your social security account, you’ll get a better experience. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Only 18% said, “Yes.” Connect with Shep on LinkedIn.

Customer Service 216

Customer Service Self service Airlines Government 216

AWS Machine Learning

JANUARY 14, 2025

To learn more about the fully local RAG application or get hands-on with the sample application, see Module 2 of our public AWS Workshop: Hands-on with Generative AI on AWS Hybrid & Edge Services. To get started with both architectures, visit AWS Workshops.

APIs 109

APIs Chatbots Enterprise Healthcare 109

AWS Machine Learning

FEBRUARY 11, 2025

Additional resources To learn more about Amazon Bedrock, refer to the following resources: GitHub repo: Amazon Bedrock Workshop Amazon Bedrock User Guide Workshop: Using generative AI on AWS for diverse content types To learn more about the Anthropics Claude 3.5

APIs 87

APIs Enterprise Accountability Management 87

ShepHyken

JULY 15, 2024

From Jack Bogle, who was passionate about democratizing investing for Vanguard Group account holders, to Jeff Bezos, who signaled a “relentless” focus on customers in his first letter to Amazon shareholders, CEOs and founders have built legendary businesses and cultures on a customer-first mentality.

Customer Service 209

Customer Service Surveys Accountability Customer Experience 209

Myra Golden Media

SEPTEMBER 8, 2018

to your account, which will be automatically applied to your next order.”. This response was so perfect that I share it in many of my chat handling workshops. Pronouns, especially “I” and “you” – humanize the employee, and the customer and they bring a personal tone to a chat exchange. I credited $7.38

Personalization 185

Personalization Accountability Customer Experience Best practices 185

ShepHyken

APRIL 28, 2024

For context, these are the customers who continue to buy from you over and over again, and should account for the majority of your total sales. Retail brands know that brick-and-mortar experiences alone just won’t cut it, nor will insufficient digital experiences that fail to account for the evolving customer experience.

Customer Service 185

Customer Service Advertising B2C Big data 185

CX Accelerator

NOVEMBER 11, 2022

Then there’s the organizational skills required to get the right people in the room, the communication and presentation skills needed when standing out the front of workshops, and the analytical skills required to develop personas and the accompanying service design blueprints.

Journey mapping 307

Journey mapping Customer centricity Analytics Government 307

Customers That Stick

OCTOBER 2, 2014

Kate Nasser, The People Skills Coach™ , is a smart, energizing, experienced speaker, coach, and workshop leader. The most challenging people skill to learn and use seems to be replacing defensive reactions with simple accountability. To engage Kate Nasser’s keynotes, workshops, and coaching, visit her blog.

Coaching 152

Coaching Government Scripts Employee engagement 152

Steve DiGioia

DECEMBER 5, 2016

From hiring, training, communication, recognition, accountability, and all of the other cultural factors, Disney employees (cast members) clearly know what is expected of them. Then get to work in embedding those factors in your hiring, training, communication, recognition, accountability, etc. It takes commitment, but it works.

Customer centricity 264

Customer centricity Consulting Consulting Metrics 264

CSM Magazine

JANUARY 28, 2025

At the same time, an obvious advantage is that Indian specialists are known for their high level of training, especially in the fields of IT, accounting, marketing, and customer service. Accounting services are in the lead here. Even small companies, without knowing it, often outsource accounting.

outsourcing 52

outsourcing Transportation Advertising Accountability 52

Myra Golden Media

NOVEMBER 14, 2017

Choose an Administrator at your company, and that person can add users to your account, assign courses and run progress reports with a couple clicks of the mouse! Walmart called Myra’s eLearning “ the gold standard ” and John Hancock said , “ The first thing that struck us was how engaging each module was….you Compliant Format.

Airlines 153

Airlines Accountability Personalization Customer Service 153

ijgolding

SEPTEMBER 13, 2018

One of the things we speak about regularly is the accountability, predictability and sustainability of the organisational approach to customer experience. A powerful, ideas-loaded one-day workshop is the answer to that, and clients walk away from it with a whole new view of THEIR program. Enjoy the read!!

Accountability 67

Accountability Consulting Consulting Best practices 67

AWS Machine Learning

FEBRUARY 11, 2025

Configure IAM Identity Center You can only have one IAM Identity Center instance per account. If your account already has an Identity Center instance, skip this step and proceed to configuring the Amazon Q Business application. Choose the application you provisioned ( workshop-app-01 ). Choose Edit subscription.

Enterprise 106

Enterprise Engineering APIs Best practices 106

Myra Golden Media

DECEMBER 15, 2017

Today I delivered a customer service workshop in Chicago. Unused Vacation Time Can Be Money In Your Bank Account. Your paid time off is an asset that can be structured to benefit your mental health, career climb, or your bank account. When we broke for lunch, three of the attendees invited me to a vegan bistro.

Banking 299

Banking Accountability Personalization Customer Service 299

ConvergeOne

JULY 27, 2021

Excessive privileges (admin accounts, too many). Morphed/zombie accounts (former employees). Users bypassing enterprise IAM accounts. SaaS accounts zombie. Let ConvergeOne help build out your security controls in your cloud environment or leverage our Cloud Strategy Workshop to ensure success in your cloud journey.

Management 105

Management Government SaaS Accountability 105

AWS Machine Learning

NOVEMBER 22, 2023

Workshops – In these hands-on learning opportunities, in the course of 2 hours, you’ll be able to build a solution to a problem, and understand the inner workings of the resulting infrastructure and cross-service interaction. Bring your laptop and be ready to learn! Also, hear how Flip AI built their own models using these AWS services.

Engineering 138

Engineering Best practices APIs Government 138

AWS Machine Learning

JULY 2, 2024

Prerequisites To follow along and set up this solution, you must have the following: An AWS account A device with access to your AWS account with the following: Python 3.12 Create an S3 bucket in your account. Make sure you’re in the correct AWS account before deleting the following resources. installed Node.js

APIs 142

APIs Scripts Enterprise Engineering 142

CSM Magazine

JANUARY 28, 2025

Webinars and Workshops Hosting live or recorded webinars to explain advanced features or industry trends allows customers to deepen their knowledge and use a product or service more effectively. Being seen as a source of knowledge positions you as a thought leader that customers rely on.

Education 52

Education Upselling SaaS Self service 52

CSM Magazine

FEBRUARY 24, 2025

With employees having unnecessary privileges or the absence of account auditing, data leakage becomes a probability – deliberate or by mistake. Regular workshops and role-based training must be carried out by organizations to keep employees updated on the newest security measures.

Engineering 52

Engineering industry standards Advertising Education 52

AWS Machine Learning

JANUARY 24, 2025

This feature can be centrally managed across multiple accounts using AWS Firewall Manager , providing a consistent and robust approach to application protection. Learn more about building generative AI applications with AWS Workshops for Bedrock. About the Authors Syed Jaffry is a Principal Solutions Architect with AWS.

APIs 118

APIs Scripts Best practices Management 118

ChurnZero

FEBRUARY 7, 2025

It started when I used AI to complete a success plan exercise in a training workshop. That could mean creating structured training, building a shared AI knowledge base, or even establishing a hybrid role where a CSM splits their time between managing accounts and leading AI adoption.

Best practices 78

Best practices Accountability Personalization Management 78

ShepHyken

JANUARY 28, 2024

These companies “achieve 37% more effective new logo acquisition, 23% more effective account penetration, 22% more effective customer retention, and 13% higher earnings before interest, taxes, depreciation, and amortization (EBITDA) margins.” My Comment: Here’s some research from the Alexander Group that makes the case for investing in CX.

Customer Service 180

Customer Service Consulting Consulting Customer Experience 180

AWS Machine Learning

APRIL 2, 2024

Reach out to your AWS Account Manager or submit your request.

Accountability 125

Accountability Marketing Personalization Management 125

AWS Machine Learning

SEPTEMBER 18, 2024

In your account, you will have a VPC provisioned with a public and private subnet, and an S3 bucket synced to your FSxL file system via a data repository link. In the service team account, your cluster of P4de instances is provisioned, along with the head node, and the login node, for you to submit the training job to your cluster.

Scripts 118

Scripts Metrics Management Accountability 118

CSM Magazine

NOVEMBER 25, 2024

Performance goals ensure accountability through clearly defined targets for each team member. Essentially, continuous Improvement involves keeping abreast of best practices in customer service and workflow management, through regular training sessions or workshops that introduce new strategies and skills that improve workflow efficiency.

Customer Service 52

Customer Service Feedback Best practices Metrics 52

AWS Machine Learning

APRIL 26, 2023

Solution overview: Machine Learning Experience-based Acceleration (ML EBA) Machine learning EBA is a 3-day, sprint-based, interactive workshop (called a party ) that uses SageMaker to accelerate business outcomes by guiding you through an accelerated and a prescriptive ML lifecycle. This may often be the same team as cloud engineering.

Engineering 116

Engineering Government Accountability Technology 116

AWS Machine Learning

DECEMBER 13, 2024

If not, refer to Getting started with SageMaker HyperPod and the HyperPod workshop for guidance on creating and configuring your cluster. To deploy a new VPC and subnets, follow the instructions in the Own Account section of the HyperPod workshop. If you followed the HyperPod workshop instructions, the CIDR range is 10.0.0.0/16.

Engineering 101

Engineering Scripts Management Accountability 101

ShepHyken

JULY 17, 2023

Using regression analysis, they pinpointed the five most important factors in creating a better employee experience: mutual trust, C-suite accountability, alignment of employee values and company vision, recognizing success, and seamless technology. Connect with Shep on LinkedIn.

Customer Service 156

Customer Service Chatbots Customer Experience Contact Center 156

ShepHyken

MAY 28, 2023

For businesses, this meant being held accountable to a standard of excellence that Americans have always come to expect. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Customer Service 166

Customer Service B2C Customer centricity Government 166