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Guest Blog: How to Personalize Your Chatbots for Customer Journey Tracking & Provide a Better Experience

ShepHyken

This week we feature an article by Catalin Corzini who shares information about how chatbots can provide a better experience and how to customize the customer journey when using chatbots. – Shep Hyken. As we move towards big data and artificial intelligence, chatbots seem to be leading the way towards a more automated future.

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Amazing Business Radio: Gabe Larsen

ShepHyken

Chatbots have an important role to play. The problem with a lot of today’s chatbots is that they’re not able to connect to a CRM system. About: Gabe Larsen currently leads Kustomer ’s worldwide marketing efforts, including advertising, brand, communications, demand, and digital. Customers are used to it, and it’s not going away.

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5 Tips to Increase Sales with Chatbots This Holiday Season

Inbenta

If you want to make sure that you don’t lose sales opportunities (and ultimately revenue), you better be prepared for this shopping frenzy that is about to hit your business. Especially since the Covid-19 pandemic has negatively impacted sales results since the beginning of 2020. How to increase sales thanks to a chatbot.

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How to Use Social Media as a Customer Service Channel (+ Examples from Brands)

ShepHyken

Businesses have been using social media for years now to publish content, engage with their audiences, advertise their products, and stand up for social causes. . Here we see a customer is struggling with sales tax being applied in their checkout system.

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Guest Blog: Connect With Your Customers & Watch Your Business Grow

ShepHyken

However, in the rush to create effective marketing and outrank their competitors through effective strategies such as paid advertising or paid search, too many businesses fail to ultimately provide a compelling customer experience. Many companies are well aware of this, of course. Think your business is an exception?

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Top 5 Customer Service & CX Articles for Week of April 29, 2024

ShepHyken

For context, these are the customers who continue to buy from you over and over again, and should account for the majority of your total sales. From chatbots and voice assistants to recommendation engines, brands are integrating AI wherever they can, and for good reason.

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Remote Sales Tips| 19 Hacks for Remote Sales Success

JustCall

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

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