ShepHyken

MARCH 6, 2020

That waitress wowed me with her service and her attitude, but the manager’s lack of response almost nullified her customer service savvy. The post Guest Post: Good Customer Service Is More Than Good PR appeared first on Shep Hyken. Everyone makes a difference. She knows more about good PR than he does.

Customer Service 156

Customer Service Coaching Advertising Scripts 156

Bill Quiseng

JANUARY 11, 2023

And when you CARE, each customer is WOWED and happy, intent on returning again and again, raving to others along the way. The New Marketing is not advertising online to your customers. It’s your customers raving about you to others on social media. QUI QUOTE: Customer CARE is the New Marketing.

Customer Care 88

Customer Care Marketing Advertising Customer Service 88

Bill Quiseng

OCTOBER 18, 2023

QUI TAKEAWAY: If you advertise “Satisfaction Guaranteed”, what would you do differently? When it comes to your customers and customer service, don’t just be good. You are happy because customers were satisfied with their purchase of your product or a resolution with your service. Be GREAT out there!

Advertising 158

Advertising Customer Care Customer Service Customer Experience 158

Kayako

APRIL 11, 2017

She will guide you through why customer care is so important and how teams can feel empowered to help their customers. You love doing everything that you can for your customers. People like to feel like they’ve been cared for. Caring about your customers is a fabulous start for killer customer service.

Customer Care 94

Customer Care Advertising Scripts Accountability 94

CSM Magazine

OCTOBER 15, 2024

They can be classed as entertainers, conductors, and customer service representatives all in one. In this article, we’ve looked at some lessons that can be learned from this important customer-facing role. In this article, we’ve looked at some lessons that can be learned from this important customer-facing role.

Entertainment 52

Entertainment Advertising Customer Care Customer Service 52

Russel Lolacher

MARCH 8, 2020

Microsoft , in their 2018 Global State of Customer Service Report, found 77% of Millennials and 60% of GenX have a more favourable view of organizations that respond to customer service questions and complaints on social media. 65% of millennials said they did not like traditional advertising and they didn’t trust it.

Customer Care 80

Customer Care Advertising Marketing Engineering 80

CSM Magazine

NOVEMBER 15, 2024

Catchy customer service slogans are powerful tools that encapsulate a company’s commitment to customer satisfaction in a memorable phrase. When crafted carefully, a great slogan can inspire employees and elevate customer expectations. They communicate the company’s commitment to customers in a memorable way.

Customer Service 52

Customer Service Feedback Marketing Surveys 52

ShepHyken

AUGUST 29, 2017

Shep Hyken interviews Nick Francis, CEO of Help Scout and thought leader in the customer service support world. First Up: Shep Hyken’s opening comments focus on introducing Nick Francis and his company Help Scout, and the recent fireside chat they had at a recent customer service and support conference.

Customer centricity 94

Customer centricity Advertising Feedback Customer Service 94

Vonage

SEPTEMBER 21, 2017

No social customer care program can be successful without the right people interacting with your customers and prospects. The hiring of the front-line social care staff should be thoughtful, strategic and intentional, as it will set up the rest of the program to be able to scale in the future.

Customer Care 69

Customer Care Advertising Consulting Consulting 69

BlueOcean

OCTOBER 21, 2024

Listen to the audio via our podcast here: One negative customer experience may seem like a drop in the ocean of all your shopper interactions, but it’s never that simple. But if that interaction also ends negatively, the customer support experience can become the straw that breaks the camel’s back.

Customer retention 62

Customer retention Advertising Sales Enterprise 62

Vcaretec

JUNE 6, 2022

We’re about to break down the six biggest myths in outsourced customer service for you. These are myths that have been propagated for decades - you’ve likely heard many of them before - and they apply to all industries, from Retail & Ecommerce, to Wireless & Telecommunications, to Health Care.

outsourcing 95

outsourcing Customer Service Wireless Customer Care 95

Vonage

OCTOBER 2, 2017

No social customer care program can be successful without the right people interacting with your customers and prospects. The hiring of the front-line social care staff should be thoughtful, strategic and intentional, as it will set up the rest of the program to be able to scale in the future.

Customer Care 69

Customer Care Advertising Consulting Consulting 69

Blueship Call Center

MARCH 3, 2025

Marketing and Advertising – Easier to remember and more effective for marketing campaigns. Call Routing and Management – Advanced features such as call forwarding and IVR (Interactive Voice Response) enhance customer service. You run an e-commerce business with customers from multiple regions.

Interactive Voice Response 45

Interactive Voice Response Advertising CRM Call Center 45

Global Response

OCTOBER 15, 2024

min Intro What comes to mind when you think of the best forms of customer communication? Traditional advertising, digital display ads, email, social media or phone calls? The truth is the best form of customer communication isn’t tied to one specific channel. Needs to provide a streamlined customer experience.

Contact Center 62

Contact Center Call Center Best practices Customer Care 62

C3Centricity

NOVEMBER 16, 2014

Recently, I took a very early flight with British Airways (BA) out of Geneva airport and once again, BA staff demonstrated their excellent customer service. What has this got to do with your own customer service excellence? Isn’t it time you let your own customer service people free to best serve your customers?

Customer Service 89

Customer Service Scripts Customer centricity Airlines 89

Nicereply

JUNE 2, 2022

Established companies like Apple and Amazon have their own dedicated customer service center to cater to customers’ problems. However, if you’re just starting, social media can provide everything you need for customer service. Twitter, Facebook, LinkedIn) are you receiving customer queries on?

Customer Service 97

Customer Service Chatbots Customer Support Accountability 97

Bill Quiseng

MAY 10, 2023

So I encourage you to remind yourself and your colleagues every day about each one of these 25 QUI QUOTES about customers and customer service. FIRST BEST First, be the best to your customers. When it comes to customers and customer service, don’t be just good. Deliver customer CARE consistently.

Customer Service 78

Customer Service B2C Customer Care Advertising 78

Call Experts

FEBRUARY 17, 2022

How do you improve customer service? The answer always lies in your customer experience. Great experiences lead to loyal customers who buy more from you in the future. When you take care of customers from start to finish, they will always come back and refer others to your business. Listen to your customers.

Contact Center 98

Contact Center Customer Service Self service Call Center 98

BlueOcean

JANUARY 8, 2019

One negative customer experience may seem like a drop in the ocean of all your customer interactions, but it’s never that simple. It’s worth mentioning that many customer relationships can be saved even after a bad experience with the actual product or service, particularly if they choose to contact a customer service rep.

outsourcing 119

outsourcing Advertising Customer retention Customer Care 119

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

TechSee

JANUARY 29, 2019

These technologies can be implemented in assisted service mode – to route visual customer inquiries, interpret them and assist the agent with visual decision support tools – or in self-service mode – where the customers visually interact with bots that are able to visually guide them to self-resolution.

CRM 164

CRM Personalization Self service Sales 164

Vonage

JUNE 8, 2016

The connection between customer service and marketing is undeniable. If you deliver good customer service, let people know as part of your marketing efforts. And you can expect an effortless marketing boost as well, as happy customers talk to their friends about their experience. So why not focus on that fact?

Customer Service 59

Customer Service Advertising Wait times Customer Care 59

Comm100

OCTOBER 17, 2017

New customers and fans of the show posted comments and reviews of Amy’s Baking Company to social media channels like Facebook, Yelp, Twitter, and Reddit. Large corporations and small companies alike have had to either learn how to properly engage with customers over social media, or lose business as a result.

Customer Service 71

Customer Service Customer Care Surveys Feedback 71

Comm100

JUNE 30, 2016

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”

Customer Service 74

Customer Service Banking Education Scripts 74

Natalie Petouhof

JUNE 12, 2015

Tweet Social Customer Care has become an expectation amongst consumers. You’ll get to hear real-world stories of how brands are looking at marketing and customer service and how they are bringing those to functional departments together to create better customer experiences and drive enhanced marketing conversion rates.

Customer Care 58

Customer Care Marketing Sales Customer Service 58

Russel Lolacher

OCTOBER 28, 2019

74% of Millennials (18-34) and 58% of GenX (35-54) have a better opinion of organizations that provide social media customer care – Microsoft . The secret weapon in social customer care isn’t that much of a secret, it’s all in the name. Great social customer care can do the same.

Customer Care 45

Customer Care Advertising Feedback Customer centricity 45

ShepHyken

APRIL 7, 2023

This could be something as simple as frequently forgetting passwords or something more serious like needing help to trace a purchase or needing a necessary feature on the platform they’re using. A customer pain point is a distinct issue that your customers or prospects encounter during contact with you at various touchpoints.

Advertising 120

Advertising SaaS Multichannel Wait times 120

Vonage

JANUARY 24, 2017

I am amazed at the effort companies put into building service brands on the outside, yet how fragmented they can be on the inside when it comes to customer service excellence. He believed in the company’s commitment to customer service excellence. Clearly there was no commitment to customer service excellence.

Customer Service 53

Customer Service Advertising Education Customer Care 53

TMP Direct

MAY 19, 2015

Online brand reputation monitoring with customer care. You may also be interested in “5 Things the Most Customer Service Savvy Companies Know About Social Media” here. Are people looking for information on your product, praising your customer service, or complaining about your one of your trusted distribution partners.

Customer Care 40

Customer Care Advertising Best practices Analytics 40

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. Introduction.

Customer Service 68

Customer Service Customer Care Morale Marketing 68

CSM Magazine

MARCH 27, 2023

Customer service Employees in customer service typically respond to inquiries from customers via email or phone and resolve issues. Customer service is present in a variety of industries from retail and travel to payment providers and fast withdrawal casinos. The speed of work is quite rapid.

Customer Service 52

Customer Service Advertising Healthcare Customer Care 52

ijgolding

JULY 18, 2018

I am therefore very excited to be able to share the news that Incite Group’s Customer Service & Experience Summit Europe (18-19 Sept) comes to London for the first time. So, after 8 years of successful meetings in the US, why are they bringing the event to London and does Europe really need a customer service event?

Customer Service 49

Customer Service Customer Experience Multichannel Customer Care 49

Hello Customer

MAY 6, 2021

During our last webinar , Steven Van Belleghem and our CEO Leslie Cottenjé discussed the matter of extreme customer centricity. The first of three sessions focused on people , in particular the importance of your customer service team. What is the real value of customer service? How happy are your customers ?

Customer centricity 98

Customer centricity Contact Center Advertising Customer Care 98

CSM Magazine

NOVEMBER 12, 2015

The connection between customer service and marketing is undeniable. So if you deliver good customer service, let people know as part of your marketing efforts. You can expect an effortless marketing boost as well, as happy customers talk to their friends about their experience. Customers care about the experience.

Customer Service 45

Customer Service Advertising Wait times Marketing 45

CSM Magazine

MAY 17, 2022

But, what are some of the most notable tech advancements that have had a big role in enhancing the experience of customer service? One of the most impressive pieces of technology that has enabled customers to have unrivalled experiences when speaking to customer care has been the addition of the live chat feature.

Customer Service 52

Customer Service Advertising Customer Care Self service 52

teleopti

FEBRUARY 4, 2019

While the contact center remains the catalyst for service excellence, every single department must play its part. Rob Clarke at Teleopti sheds light on a few golden rules for corporate-wide customer service. The shift from product to customer service is turning everything on its head. Choose your people carefully.

Customer Service 48

Customer Service Customer Care Contact Center Chatbots 48

Interaction Metrics

MARCH 27, 2025

Thats customer retention at workusing incentives and positive experiences to keep you coming back. Customer retention matters because keeping your customers is easier than chasing new ones. Because your existing customers have already said “yes” to your brand at least once.

Customer retention 62

Customer retention Metrics Surveys Advertising 62