CSM Magazine

DECEMBER 6, 2023

If your customer success reps are trained, they’ll have a good understanding of the SaaS marketing strategies, SEO, pay-per-click advertising, social media marketing services you offer. Greater Potential for Upselling Effective customer success training programs can also lead to greater upselling potential.

Upselling 52

Upselling SaaS Advertising Coaching 52

Lumoa

MAY 29, 2018

Upsell to existing customers =increase customer lifetime value, or CLV 4. The most precious information you can get from customer feedback is actually the text feedback that will help you to shape your business strategy. Upselling is a common practice in many industries, one particular example being the low-cost air travel.

Upselling 83

Upselling Advertising Feedback SaaS 83

Nicereply

OCTOBER 11, 2024

This organic marketing can be incredibly effective, as people are more likely to trust recommendations from their peers than traditional advertising. How to measure customer satisfaction Measure customer satisfaction by analyzing results from surveys , feedback forms, reviews, and brand mentions. Start your free trial today.

Customer retention 52

Customer retention Surveys Feedback Education 52

CSM Practice

FEBRUARY 8, 2023

Customer Acquisition Cost The customer acquisition cost (CAC) indicates how much you’re spending on acquiring new customers through advertising and digital marketing strategies. for SaaS companies, compared to over 10% for paid advertising clicks. To optimize your offering, you’ll need to dig a little deeper.

SaaS 52

SaaS Metrics Advertising Upselling 52

Nicereply

JUNE 8, 2022

For example, you might put up Adidas posters in the windows, put an Adidas stand at the entrance, or advertise your Adidas stock online. Instead, use more subtle tactics to persuade your customers to place larger orders — like upselling. Receive and Evaluate Customer Feedback. Identifying Customer Retention Issues.

Advertising 52

Advertising Customer retention SaaS Feedback 52

Totango

MAY 3, 2019

Plus, current customers are more likely to make major purchases or upsells. Record customer feedback and make sure management reviews it, as feedback provides invaluable data that can help you identify bottlenecks along the customer journey. Then, act upon that feedback. Always keep the customer experience in mind.

Enterprise 81

Enterprise Upselling Feedback Advertising 81

Totango

JULY 11, 2019

Instead of becoming a loyal customer who spends money and gives good word-of-mouth advertising, the one-time customer is there one moment and gone the next. You have to pay for advertising, content creation, employee salaries, and a host of other costs. Time and money that could have been saved—if you’d focused on customer retention.

Customer retention 63

Customer retention Advertising Upselling Feedback 63

Totango

JULY 11, 2019

Instead of becoming a loyal customer who spends money and gives good word-of-mouth advertising, the one-time customer is there one moment and gone the next. You have to pay for advertising, content creation, employee salaries, and a host of other costs. Time and money that could have been saved—if you’d focused on customer retention.

Customer retention 61

Customer retention Advertising Upselling Feedback 61

Tethr

JULY 29, 2020

Inside every channel, instances of customer effort, frustration, confusion and feedback are prevalent. Your customers have already provided all of the insights you need and have given you feedback along their journey—you just have to learn to extract it. Can you say free advertising?

Brand ambassadors 65

Brand ambassadors Upselling Advertising Sales 65

JivoChat

APRIL 16, 2023

According to Darshan Somashekhar from Solitaired , “We always talk to our customers and take their feedback before developing our games and that’s why they are so successful.” You know that just through this that it’s not only advertising that makes sales. Don’t be afraid of your customers!

Analytics 82

Analytics Engineering Advertising Sales 82

Calltools

OCTOBER 19, 2022

Upsell and cross-sell products to increase holiday contact center revenue. Provide a way for employees to leave feedback about their job roles anonymously. There are various KPIs you can track on gamification dashboards: Agents who upsell or cross-sell the most products within a period. Utilize Remote Employees.

Contact Center 52

Contact Center Gamification Upselling Scripts 52

JustCall

APRIL 3, 2023

Customer referrals : A study by Nielsen found that 92% of people trust recommendations from friends and family over any other type of advertising. Renewals and upsells : Another important area of responsibility for the customer success team is driving customer renewals and identifying opportunities for upsells.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. Personal Experience Marketing and Advertising Word of Mouth and Social Cues 1. Then, look for opportunities in your customer journey to ask simple questions that give you contextual feedback.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

SmartKarrot

SEPTEMBER 22, 2020

Able to find more opportunities to expand your business through upselling or cross-selling to your existing customer base. Collect actionable feedback. Taking feedback directly from your customers is more effective than figuring out what’s best for your business. This generates more revenue from your existing customer base.

Advertising 10

Advertising Surveys Feedback Upselling 10

Totango

JUNE 27, 2019

It costs advertising dollars and requires sales people and sometimes even the collaboration of several different teams. Saves Time: Knowing each customer’s customer lifetime value helps you identify where your customer success team’s efforts are most likely to pay off and who would benefit from an upsell. You can also ask for feedback.

Advertising 78

Advertising Upselling Best practices Feedback 78

SharpenCX

FEBRUARY 24, 2023

For example, if your data shows customers commonly complain about the ability to reach a representative by phone you might change your staffing model or advertise customers’ ability to reach representatives on additional channels. Four out of ten workers remain actively disengaged when they get little or no feedback from their employers.

Banking 76

Banking Personalization Customer Experience Chatbots 76

TMP Direct

OCTOBER 14, 2021

It is important to clearly identify areas for improvement and continue to gather feedback throughout the year. As any marketer knows, word-of-mouth advertising is invaluable. If you’ve got a happy customer because they had a good service experience, there’s an opportunity to cross-sell or upsell to additional services.

Brand ambassadors 52

Brand ambassadors Upselling Advertising Surveys 52

Callminer

SEPTEMBER 14, 2020

Their long-term role is also to make sure the call center is able to develop expertise, learn through the right feedback loops and test new approaches and features. When you evaluate the cost of developing new customers (marketing, advertising, process, etc.) The function of the business analyst is pivotal and involves collaboration.

Call Center 182

Call Center Analytics First call resolution Metrics 182

JustCall

MARCH 28, 2023

By involving them in customer satisfaction, revenue generation, and growth-related metrics, agile approaches empower support teams to redefine their roles within the organization and contribute to revenue-generating activities like retention, upselling, and cross-selling.

Customer Service 52

Customer Service Chatbots Analytics Upselling 52

JustCall

APRIL 3, 2023

Since inbound calls are mostly customer-service based, they provide an excellent opportunity to build relationships and upsell/cross-sell company products. They provide instant feedback and results, making them highly effective at generating leads and making sales. What are Outbound Calls?

Inbound sales 40

Inbound sales Telemarketing Technical Support Contact Center 40

CustomerSuccessBox

SEPTEMBER 2, 2021

Even though customer success has the leverage to bring in significant revenue and boost up the scale, due to upsells and cross-sells, it is excluded. You can then find trends in these feedbacks and reviews. Reduce Dependence on Paid Advertising. The ROI of paid advertising is linear. Improve on-site conversion metrics.

SaaS 52

SaaS Metrics Advertising Sales 52

JustCall

NOVEMBER 24, 2022

At the same time, it can help them capitalize on upselling and cross-selling opportunities. Such buying intelligence helps you place your business in the prospect’s line of sight, which is particularly useful for branding and advertising purposes. Develop an omnichannel feedback mechanism over phone, text, email, chat, etc.,

Upselling 52

Upselling Sales Marketing Advertising 52

Totango

MAY 21, 2019

They trust your brand and are more likely to spread word-of-mouth advertising or accept an upsell. In order to do this, you need to communicate with your customers, listen to their feedback, and constantly be on the lookout for new ways to provide value. 4: Poor Customer Engagement.

Customer centricity 87

Customer centricity Education Upselling Advertising 87

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Accepting all feedback requests would certainly require significant precious time. So, what does it mean?

B2B 62

B2B Feedback B2C Enterprise 62

JustCall

MARCH 6, 2023

Access Direct + Indirect Customer Feedback in a Centralized Place Organizations can use speech analytics to analyze explicit, direct feedback (like surveys) as well as indirect, implicit feedback (like sales numbers, social mentions, telephonic conversations, third-party reviews, and more) all in one place.

Analytics 52

Analytics Journey mapping Metrics Feedback 52

ProProfs Blog

JULY 5, 2019

AOV is a good metric to start with as you begin exploring new routes of acquisition and upselling. Higher revenue means more advertising dollars. Make it Easier For Customers to Share Feedback. In the same vein, encourage and respond to reviews, making the feedback process as simple as possible. It’s as simple as that.

Metrics 60

Metrics Upselling Advertising Sales 60

Totango

JUNE 27, 2019

It costs advertising dollars and requires sales people and sometimes even the collaboration of several different teams. Saves Time: Knowing each customer’s customer lifetime value helps you identify where your customer success team’s efforts are most likely to pay off and who would benefit from an upsell. You can also ask for feedback.

Advertising 49

Advertising Upselling Best practices Feedback 49

Totango

MAY 14, 2019

Customers who are “highly satisfied” are more likely to renew, upsell, or even spread positive feedback about your brand on social media or via word of mouth. Or were you able to acquire a customer for free, such as through word of mouth advertising, who went on to spend thousands of dollars?

Metrics 95

Metrics Surveys Upselling Advertising 95

Method:CRM

JULY 11, 2022

Retaining customers is also a great way to secure more cross-selling and upselling opportunities since you already have an idea of what they want or need. Get better customer feedback. If your customer insights are accurate and your persona is well-made, you should see improved customer feedback after you implement changes.

Customer Experience 92

Customer Experience Journey mapping CRM Metrics 92

Babelforce

JANUARY 28, 2021

It’s the feedback from promoters. When promoters provide verbatim feedback, they’re giving you direct insight into customers’ heads. Compared with the cost of advertising this is dirt cheap. That’s especially value in a sales setting, with upselling opportunities. And what happens with the data they yield?

Contact Center 52

Contact Center CRM Upselling Sales 52

JustCall

MARCH 9, 2023

A staggering 70% of consumers trust recommendations from people they know, while only 45% trust advertisements. For example, agents should be able to cross-sell or upsell to existing loyal customers with tailor-made suggestions. Better service = more trust: Positive word-of-mouth from satisfied customers can bring new business.

Customer Service 40

Customer Service Customer retention Upselling Advertising 40

JivoChat

JUNE 1, 2021

Online advertisements. In many instances, online advertisements will be the first touchpoint a potential customer has with a brand. Not every touchpoint will be “direct” (where the customer interacts with a representative of your company, your website, or your advertising). Feedback surveys. Network referrals.

CRM 52

CRM Advertising Chatbots Surveys 52

CrazyCall

DECEMBER 7, 2018

In this case, your sales team makes calls to advertise products to potential clients. With the use of strategic outbound calls, it is possible to upsell particular products to make more money. You need feedback from your customers. The information generated from call centers as feedback is very valuable.

Call Center 76

Call Center call center software Abandon Call Advertising 76

SmartKarrot

APRIL 18, 2022

Apply here: [link] Role: Customer Success Manager Location: Boston, MA, US (Hybrid) Organization: Criteo As a Customer Success Manager, you will deliver excellent customer service while troubleshooting and addressing technical, creative, and data-related advertiser requests. Apply here: [link].

Advertising 19

Advertising Customer advocacy Finance Best practices 19

Totango

JANUARY 4, 2019

Now more than ever, winbacks, upsells, renewals, referrals, and feedback cannot be passive items on a checklist. The marketing industry’s research consistently proves that Word-of-Mouth Marketing, or WOMM, is far more powerful and dynamic than any advertising campaign your enterprise can contrive.

Customer centricity 79

Customer centricity SaaS Marketing Enterprise 79

Toister Performance Solutions

AUGUST 27, 2019

Advertising disclosure: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Listen to their feedback and fix poor products and services. We need to make service easier for our employees!

Customer Service 58

Customer Service Wireless Advertising Airlines 58

SmartKarrot

AUGUST 18, 2022

Understand customer business context and pain, and facilitate the strategic mapping of OfferFit value to identify potential upsell opportunities. Work closely with the OfferFit sales team to close upcoming renewals & upsell opportunities. Identify and close upsell opportunities with existing customers.

Upselling 19

Upselling Education Engineering Advertising 19