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Call Center Management: Best Practices, KPIs, Metrics & Roles

Balto

As the call center manager, your job isnt just to hit numbers but to inspire your team, optimize processes, and create a workplace culture where agents can perform at their best. Key Focus Areas: Setting KPIs and performance benchmarks. Managing shifts to prevent agent burnout.

article thumbnail

Call Center Management: Best Practices, KPIs, Metrics & Roles

Balto

As the call center manager, your job isnt just to hit numbers but to inspire your team, optimize processes, and create a workplace culture where agents can perform at their best. Key Focus Areas: Setting KPIs and performance benchmarks. Managing shifts to prevent agent burnout.