Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. It starts with a foundation made up of the right technologies and best practices.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

Balto

JANUARY 18, 2025

This is where managing call center operations plays a pivotal roleensuring that agents are equipped, processes are optimized, and performance metrics align with larger business goals. Managing shifts to prevent agent burnout. Workforce managers ensure the right people are available at the right time.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

This is where managing call center operations plays a pivotal roleensuring that agents are equipped, processes are optimized, and performance metrics align with larger business goals. Managing shifts to prevent agent burnout. Workforce managers ensure the right people are available at the right time.

Best practices 52

Best practices Call Center Metrics Management 52