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Call Center Management: Best Practices, KPIs, Metrics & Roles

Balto

Key Focus Areas: Forecasting call volume and staffing appropriately. Managing shifts to prevent agent burnout. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation.

article thumbnail

Call Center Management: Best Practices, KPIs, Metrics & Roles

Balto

Key Focus Areas: Forecasting call volume and staffing appropriately. Managing shifts to prevent agent burnout. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation.