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Call Center Management: Best Practices, KPIs, Metrics & Roles

Balto

Managing shifts to prevent agent burnout. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation. AI-powered chatbots, for example, can be used to handle routine customer inquiries, freeing up agents to focus on more complex issues.

article thumbnail

Call Center Management: Best Practices, KPIs, Metrics & Roles

Balto

Managing shifts to prevent agent burnout. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation. AI-powered chatbots, for example, can be used to handle routine customer inquiries, freeing up agents to focus on more complex issues.