Remove Agent burnout Remove Agent Empowerment Remove Customer retention
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Call Center Management: Best Practices, KPIs, Metrics & Roles

Balto

Its about creating a customer journey that feels personal, professional, and effortless. A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans. Managing shifts to prevent agent burnout. Call center process management isnt just about efficiency anymore.

article thumbnail

Call Center Management: Best Practices, KPIs, Metrics & Roles

Balto

Its about creating a customer journey that feels personal, professional, and effortless. A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans. Managing shifts to prevent agent burnout. Call center process management isnt just about efficiency anymore.