SharpenCX

APRIL 29, 2020

And, you shouldn’t have to worry that running a lean contact center puts agents at risk for burnout and disengagement. Download Now: How to put your contact center data to work for a better customer experience. To keep your team engaged and performing at their best, your agents need to be coached daily.

Coaching 76

Coaching Management Contact Center Morale 76

Balto

JANUARY 17, 2025

Managing shifts to prevent agent burnout. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation. This guide breaks down the essential metrics every call center leader should track, offering practical insights into how to manage a call center team effectively.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 18, 2025

Managing shifts to prevent agent burnout. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation. Without the right KPIs, even the best contact centers can fall victim to inefficiency, agent burnout, and declining satisfaction rates.

Best practices 52

Best practices Call Center Metrics Management 52