Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

SharpenCX

APRIL 29, 2020

Good leaders know that simply having agents in their seats doesn’t make for standout customer experiences. To meet the sky-high expectations of today’s customers, agents need to be engaged at work. To keep your team engaged and performing at their best, your agents need to be coached daily. Because modern WFM is shifting.

Coaching 76

Coaching Management Contact Center Morale 76

Balto

JANUARY 18, 2025

Quality Assurance (QA) Analysts The Referees QA analysts make sure every call reflects your companys values and meets compliance standards. Managing shifts to prevent agent burnout. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Quality Assurance (QA) Analysts The Referees QA analysts make sure every call reflects your companys values and meets compliance standards. Managing shifts to prevent agent burnout. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation.

Best practices 52

Best practices Call Center Metrics Management 52