Agent burnout, Agent Empowerment and Study

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Agent burnout

Agent Empowerment

Study

How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It)

Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.

Agent burnout

Agent burnout Contact Center Gamification Agent Empowerment

Meet Customer Needs Without Overwhelming Your Agents: 6 Workforce Management Strategies to Engage your Team and Still Surpass High Customer Expectations

SharpenCX

APRIL 29, 2020

Working in an always-on environment with no room for a breather swiftly leads to burnout. And burnout leads to a whole host of other problems that impact your business outcomes – like spikes in turnover and absenteeism. A study out of the American Psychological Association found that burned-out employees are 2.6x

Coaching

Coaching Management Contact Center Morale

Customer Contact Central

How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It)

Meet Customer Needs Without Overwhelming Your Agents: 6 Workforce Management Strategies to Engage your Team and Still Surpass High Customer Expectations

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