Playvox

FEBRUARY 2, 2022

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.

Agent burnout 68

Agent burnout Contact Center Gamification Agent Empowerment 68

SharpenCX

APRIL 29, 2020

Once you have these predictions on deck, you can use WFM tools (like Sharpen + Community WFM ) and additional service-level metrics to figure out how many agents you need to take care of incoming customer needs. To keep your team engaged and performing at their best, your agents need to be coached daily.

Coaching 76

Coaching Management Contact Center Morale 76

Balto

JANUARY 18, 2025

Balancing customer satisfaction, agent performance, and operational efficiency isnt just hardit can feel like a game where the rules change daily. Monitoring call center performance metrics is crucial for ensuring smooth customer interactions and motivated agents. Managing shifts to prevent agent burnout.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Balancing customer satisfaction, agent performance, and operational efficiency isnt just hardit can feel like a game where the rules change daily. Monitoring call center performance metrics is crucial for ensuring smooth customer interactions and motivated agents. Managing shifts to prevent agent burnout.

Best practices 52

Best practices Call Center Metrics Management 52