SharpenCX

APRIL 29, 2020

Pair historical data with recent data trends from your real-time numbers. Factor in current business trends, new product or service releases and the net new customer forecasts for each quarter. To keep your team engaged and performing at their best, your agents need to be coached daily. Coaching builds confidence in your agents.

Coaching 76

Coaching Management Contact Center Morale 76

Balto

JANUARY 18, 2025

Managing shifts to prevent agent burnout. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation. Call centers, a critical touchpoint for many organizations, must adapt to changing customer expectations, technological advancements, and industry trends.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Managing shifts to prevent agent burnout. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation. Call centers, a critical touchpoint for many organizations, must adapt to changing customer expectations, technological advancements, and industry trends.

Best practices 52

Best practices Call Center Metrics Management 52