Balto

JANUARY 21, 2025

Streamlining after-call work or improving agent training can reduce AHT and boost satisfaction. Rising call volumes can lead to agent burnout, increasing turnover rates and lowering center performance. How to Analyze Correlations: Use analytics tools to map trends and pinpoint root causes.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Balto

JANUARY 18, 2025

Managing shifts to prevent agent burnout. Leveraging analytics to refine scheduling models. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation. To drive it all home, advanced call center analytics turn your data into a winning strategy.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Managing shifts to prevent agent burnout. Leveraging analytics to refine scheduling models. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation. To drive it all home, advanced analytics turn your data into a winning strategy.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

MARCH 29, 2023

Contact Center Analytics Customers expect to be able to reach support on any channel the organization has a presence on, such as social media platforms. Access insightful analytics about customer interactions and develop data-driven solutions to improve efficiency. For more about our services, check out our free definitive guide here.

Contact Center 52

Contact Center Interactive Voice Response Coaching Virtual Agent 52

Playvox

SEPTEMBER 16, 2022

Drive Change in Your Product or Process with Tag Analytics. Related Article: How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It). Ready to see what Customer AI can do for your conversation tagging — and your agents’ sanity? Ask for a demo ! Take The Headaches Out of Tagging.

Finance 52

Finance Agent burnout Education Benchmark 52

Playvox

APRIL 27, 2023

Address all challenges that come up — for customers and agents. Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Use analytics to measure CX to maintain or exceed customer expectations and brand standards. Agents won’t burn out trying to channel jump to satisfy needs.

Contact Center 52

Contact Center Gamification Agent burnout Employee engagement 52

Balto

DECEMBER 14, 2022

Ideally, you need your occupancy rate to be under 90% to compensate for random demand fluctuations and avoid agent burnout. This could pressure your agents into rushing their calls with the customers, negatively affecting the overall customer satisfaction levels. Speech analytics. Text analysis. Reduce Your Turnover Rate.

Call Center 52

Call Center Interactive Voice Response Average Handle Time First call resolution 52

Playvox

JANUARY 11, 2024

Effective scheduling not only ensures adequate coverage, but leverages agents’ skills and experience to maximize customer satisfaction and helps to avoid agent burnout. Schedule a demo of Playvox’s Workforce Management. Does your spreadsheet do all that? Spreadsheets don’t function well as a reporting tool.

Call Center 52

Call Center Schedule adherence call center workforce Management 52

Voxjar

JANUARY 11, 2018

Less Agent Burnout – A first call resolution leads to less customer frustration directed towards reps and makes an inherently stressful job more enjoyable. The problem is that getting a solid measurement of employee performance is very time intensive and manual without speech analytics software. Request a live demo.

First call resolution 40

First call resolution Contact Center Construction Agent burnout 40

Calabrio

MARCH 17, 2025

Missed sales opportunities Sales conversions drop when agents are unavailable. Agent burnout & turnover Overworked employees experience stress, leading to increased agent attrition and training costs. Check out our workforce management ROI calculator or book a custom demo today and see how much you could save.

Agent burnout 52

Agent burnout contact center workforce Abandon Call Contact Center 52

Hodusoft

APRIL 16, 2025

Round-Robin Routing This method distributes direct incoming calls evenly among available agents. It helps balance workloads and prevents agent burnout, particularly in high volume call centers. While simple, it supports efficient call routing and consistent agent performance. Ask for a Free demo!

Interactive Voice Response 52

Interactive Voice Response Management First call resolution Abandon Call 52

Calabrio

MARCH 7, 2025

Avoid agent burnout High workloads, stress, poor efficiency, and poor results can quickly add up to burned out agents on the frontline. With so many organizations facing issues with attritionrecently, 63% of agents expressed a high risk of burnoutimplementing a sound contact center forecasting strategy cant be overlooked.

Contact Center 52

Contact Center industry standards Call Center Average Handle Time 52