Agent burnout, APIs and First call resolution

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Agent burnout

APIs

First call resolution

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

AUGUST 9, 2023

Sophisticated multi-tenant contact center software comes with built-in integrations or APIs (Application Programming Interfaces) that allow seamless integration with popular CRM, helpdesk, and other business systems. With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate.

Contact center software

Contact center software Contact Center Customer Service Agent burnout

Call Center Analytics: How to Analyze Call Center Data

Balto

JANUARY 14, 2025

Call center analytics involves the systematic collection, processing, and interpretation of data generated within a contact center. But modern analytics goes beyond basic metricsit leverages technologies like call center data science, machine learning models, and big data to provide deeper insights.

Call Center

Call Center Analytics Average Handle Time Big data

Customer Contact Central

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Call Center Analytics: How to Analyze Call Center Data

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