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These inefficiencies can be a result of low agentmorale, high turnover rates, agentburnout, and a lack of self-service channels. For example, using AI to automate mundane tasks can significantly free up your agents’ time, which can help your agents stay motivated and reduce agentburnout.
Employee Engagement Analytics isnt just for customers; it benefits employee satisfaction too: Clear Feedback Loops : Metrics like average handle time (AHT) provide agents with clear performance benchmarks. Gamification : Tools turn performance goals into rewards, boosting morale. A lack of integration limits real-time insights.
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