Agent burnout Article Business Process Outsourcing 
CCNG
MAY 11, 2022
Although the roles and responsibilities of call center agents have evolved since the dawn of the industry decades ago, the "human" element will always be the bedrock of call center services within business process outsourcing (BPO). Perhaps burnout is also happening because of the supply chain and service issues the U.S.
Playvox
OCTOBER 19, 2021
This difficulty includes finding contact center agents. It’s always been a challenge to recruit and retain talented agents. According to an article published on TechTarget , 35% of businesses report having difficulty finding contact center agent candidates with the necessary skills. Increased agent burnout.
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