The Rising Risk of Call Center Agent Burnout in the Age of COVID-19
Skybridge
JUNE 10, 2020
The truth is, while there had been a growing trend of call centers moving their staffs out of office buildings and into at-home workspaces, that trend was moving pretty slowly. How are your agents doing during this unprecedented, often confusing, sometimes painful time? Your at-home agents haven’t just been staying home for their jobs.
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