Remove Agent burnout Remove Best practices Remove Contact Center
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5 Best Practices for Training Remote Call Center Agents

Fonolo

How to Foster Agent Engagement in a Hybrid Contact Center. Now that a large percentage of customer service agents are working remotely, it’s never been more important to ensure you have a solid training system in place. We’ve put together our top 5 best practices for training remote agents to help you out.

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How to Develop a Customer Service Strategy for Your Contact Center

Fonolo

No matter how great your product or service is, the success of your contact center largely depends on the customer service you provide. and “thank you for your patience”, show that your agent is actively listening and respectful of a customer’s time and opinion. 7 Things Your Customers Want Your Contact Center to Know.

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How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It)

Playvox

Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. Some contact centers experience almost no turnover at all.

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How to help contact center agents avoid burnout

Toister Performance Solutions

Is burnout gripping your contact center? A worldwide survey of contact center agents revealed 59 percent are at risk of burnout, including 28 percent who face a severe burnout risk. That spells trouble for contact centers. Agents from multiple countries and companies participated.

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7 Key Benefits of AI in Customer Support You Can’t Afford to Ignore

ROI CX Solutions

Emerging technologies integrate with your customer support operations to streamline key processes, from recruiting and training to workforce optimization, quality assurance monitoring, reporting, and agent performance. Learn how AI can streamline the operations of your contact center to boost engagement and improve key performance metrics.

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Top 5 Customer Service & CX Articles for the Week of March 20, 2023

ShepHyken

8 Best Practices for Creating a Compelling Customer Experience by G. Hult (Harvard Business Review) How can a company best create a compelling customer experience? Will ChatGPT Replace The Contact Center Agent? It says reducing agent burnout is one of the top priorities for customer contact leaders.

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Embracing Conversational AI for Contact Center Success in 2023

SmartAction

Embrace automation for contact center success in 2023! Are you ready to take your contact center to the next level? So, why are some contact centers still hesitant to implement AI? Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents.