Sykes

DECEMBER 14, 2017

In the healthcare industry, providing quality support can have high stakes: It can directly impact the health and well-being of your patients. The most important steps insurers can take to get their call centers ready are: Provide agents with effective, adaptive training and personal support. Embrace multiple service channels.

Agent burnout 40

Agent burnout Healthcare Wait times Self service 40

Sykes

DECEMBER 14, 2017

In the healthcare industry, providing quality support can have high stakes: It can directly impact the health and well-being of your patients. The most important steps insurers can take to get their call centers ready are: Provide agents with effective, adaptive training and personal support. Embrace multiple service channels.

Agent burnout 40

Agent burnout Healthcare Wait times Self service 40

Balto

JANUARY 14, 2025

These tools provide: Automated prompts for the next best action. Example: A healthcare provider reduced average handle time (AHT) by 20% using real-time insights, ensuring patients received timely and accurate information. Key Features: Real-Time Sentiment Tracking: Identify when agents are under stress.

Call Center 52

Call Center Analytics Average Handle Time Big data 52

Balto

FEBRUARY 6, 2023

For agents, it’s an important change of perspective: they need to stay engaged and understand best practices in a way that’s coachable to other agents. How to Battle Contact Center Agent Burnout. It’s crucial to have direct experience of things like call flows, processes, and winning behavior.

Contact Center 52

Contact Center Coaching Surveys Scripts 52