Fonolo

SEPTEMBER 28, 2021

They motivate employees through goal setting, help resolve conflicts, and play a large role in improving employee morale. One single training strategy will ensure all of your agents are on the same page and will provide consistent service to all customers. 5 Best Practices for Training Remote Call Center Agents.

Call Center 150

Call Center Management Agent burnout Employee engagement 150

Playvox

APRIL 4, 2023

Replacing agents lost to attrition is costly — averaging more than $14,000 per agent. To keep turnover under control, you have to make sure your managers are trained to keep engagement up and morale high. Agents need to hear when their performance could use some help.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

Fonolo

NOVEMBER 15, 2017

The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Consultant, Beyond Morale. Twitter: @ CustomerIsFirst . Jim Rembach. Twitter: @ BeyondMorale. Omer Minkara.

Customer Service 100

Customer Service Agent burnout Best practices Call Center 100

Global Response

AUGUST 7, 2023

Consider that happier employees with stronger morale will provide better customer service and tend to be friendlier on calls. As friendly customer service agents and effective problem-solving are key aspects of good customer service for today’s customers, ensuring your employee morale stays high is essential to delivering better experiences.

Call Center 62

Call Center Morale Employee engagement Customer centricity 62

Balto

JANUARY 21, 2025

Agent Turnover Rate High turnover rates disrupt your customer service teams and increase costs. Tracking this metric helps you address burnout, training gaps, and overall morale. Simplify processes to minimize how much effort agents need to perform routine tasks. Recognize wins and celebrate milestones.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Balto

JANUARY 2, 2025

Agent Turnover Rate High turnover rates disrupt your customer service teams and increase costs. Tracking this metric helps you address burnout, training gaps, and overall morale. Simplify processes to minimize how much effort agents need to perform routine tasks. Recognize wins and celebrate milestones.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

JustCall

MARCH 6, 2023

This is because the low rate could affect costs, morale and satisfaction. Extra agent training for new technology can do the same. It is always best to ascertain an average figure according to industry best practices and keep within that range. Too low, and costs and customer satisfaction could be affected.

Call Center 52

Call Center Abandon rate Average Handle Time Metrics 52