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But modern analytics goes beyond basic metricsit leverages technologies like call center data science, machine learning models, and bigdata to provide deeper insights. Predictive Analytics: Uses historical data to forecast future events like call volumes or customer churn.
And with customers having higher servicelevel expectations than ever, deploying AI solutions into your existing contact center systems is vital for business success. Analyzing BigData Call centers collect a huge amount of data on their customers and how they interact with their businesses.
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