Agent burnout Calibration Enterprise 
Robert Davis
APRIL 5, 2018
Corporate enterprises have been successful at deflecting inbound calls to self-service channels to save costs, but in doing so, they also have been losing out on opportunities to up-sell and cross-sell customers. Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.” Welcome to the age of customer engagement.
Robert C. Davis and Associates
APRIL 5, 2018
Corporate enterprises have been successful at deflecting inbound calls to self-service channels to save costs, but in doing so, they also have been losing out on opportunities to up-sell and cross-sell customers. Let’s face it; the outbound agent will encounter many more “no’s” than “yes’s.” Welcome to the age of customer engagement.
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