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To ensure agents are set up for success, it’s important to have solutions in place that can help boost employee satisfaction and give agents somewhere to turn if they’re stressed. Here are some common issues that come with working in a callcenter environment and how to help agents overcome them. Agentburnout.
Key Focus Areas: Forecasting call volume and staffing appropriately. Managing shifts to prevent agentburnout. CallCenterAgents The Frontline Warriors Callcenteragents are the frontline warriors of any callcenter operation. Flip the script.
Key Focus Areas: Forecasting call volume and staffing appropriately. Managing shifts to prevent agentburnout. CallCenterAgents The Frontline Warriors Callcenteragents are the frontline warriors of any callcenter operation. Flip the script.
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