Talkdesk

APRIL 29, 2016

In love and call center software, breaking up is hard to do. When you’ve been with a solution for a long time, no matter how bad that solution is, you may still feel hesitant to ditch the deadweight and get back out there. I will assume that your current call center software solution is not meeting your needs.

call center software 40

call center software Call Center call center solutions Agent burnout 40

JustCall

APRIL 15, 2024

As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. Call center agent burnout is a real problem, and the job demands can take a toll on even the most resilient employees. Burnout disturbs the agent’s focus and motivation.

Call Center 52

Call Center Agent burnout Scripts Metrics 52

Noble Systems

OCTOBER 21, 2020

Keeping agents and customers satisfied is critical in today’s fast-paced environments. An ACD that helps you automate tasks can reduce agent burnout, free resources for more complex tasks, and provide faster service for customers. Blog: Call Center Software 101: Introduction to Customer Contact Technology.

First call resolution 57

First call resolution Call Center Interactive Voice Response call center software 57