JustCall

APRIL 15, 2024

As a sales or customer support manager, you’ve likely noticed some agents seem disengaged, burned out, or stressed. Call center agent burnout is a real problem, and the job demands can take a toll on even the most resilient employees. Burnout disturbs the agent’s focus and motivation.

Call Center 52

Call Center Agent burnout Scripts Metrics 52

Balto

JANUARY 21, 2025

High ACW reduces agent productivity and limits how many customer calls your team can handle, impacting the call center’s overall performance. Formula: How to Reduce ACW: Use call center software to automate note-taking and data entry. Recognize wins and celebrate milestones.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Balto

JANUARY 2, 2025

High ACW reduces agent productivity and limits how many customer calls your team can handle, impacting the call center’s overall performance. Formula: Minutes spent on after-call work Number of calls handled How to Reduce ACW: Use call center software to automate note-taking and data entry.

Metrics 52

Metrics Call Center Abandon rate Average Handle Time 52

Balto

JANUARY 18, 2025

Key Focus Areas: Forecasting call volume and staffing appropriately. Managing shifts to prevent agent burnout. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation.

Best practices 52

Best practices Call Center Metrics Management 52

Balto

JANUARY 17, 2025

Key Focus Areas: Forecasting call volume and staffing appropriately. Managing shifts to prevent agent burnout. Call Center Agents The Frontline Warriors Call center agents are the frontline warriors of any call center operation.

Best practices 52

Best practices Call Center Metrics Management 52