Fonolo

JANUARY 25, 2022

From organizing call center agents to employing the right technology and developing a customer experience strategy, there are plenty of moving pieces in the successful operation of a contact center. Industry Report: State of the Contact Center 2022. What does call center workforce optimization look like?

call center workforce 81

call center workforce Call Center Agent burnout Interactive Voice Response 81

Fonolo

OCTOBER 12, 2021

Traditional call center environments are often busy, fast-paced environments, but it doesn’t need to be that way. Conversations around call center optimization often focus on technology, training, and metrics, but call center workforce optimization also includes the physical elements of your operation.

Call Center 147

Call Center Agent burnout Abandon rate call center workforce 147

Playvox

JANUARY 11, 2024

While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers? Contact center leaders know that carefully laid out schedules quickly can go awry on any given day.

Call Center 52

Call Center Schedule adherence call center workforce Management 52

NobelBiz

JUNE 4, 2024

With trained agents, advanced technology, and efficient processes, call centers ensure that customer issues are resolved quickly and satisfactorily, leading to higher customer satisfaction and loyalty. “An efficiently managed customer service call center significantly elevates the customer experience.

Call Center 52

Call Center Interactive Voice Response Customer Service contact center solutions 52