Remove Agent burnout Remove Call Center Remove Virtual Agent
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Virtual Agents vs. Live Agents: The Battle for CSAT

SmartAction

That’s where the use of an AI-powered virtual agent comes in — for a fraction of the cost of a human agent, an intelligent virtual agent (IVA) is available to assist customers 24 hours a day, 365 days a year. When it comes to customer satisfaction, how do virtual agents compare with live agents?

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Contact Centers Can Thrive in the Worker Shortage

SmartAction

With easily scalable virtual agents, hold times are eliminated. A live agent deals with anything handled outside of self-service. Those customer service reps have an assistant within the virtual agent. AI takes the brunt of the repetitive nature that contributes to customer service agent burnout.

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What Is Contact Center AI?

Balto

The AI puts that company’s query at the top of the queue and routes it to the most suitable agent with an Automatic Call Distribution (ACD) system so that they can get support quickly. Analyzing Big Data Call centers collect a huge amount of data on their customers and how they interact with their businesses.