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Encourage Problem-Solving and Critical Thinking Train agents to think independently and confidently when resolving customer issues. Use casestudies and real scenarios to reinforce decision-making skills. Implement a Mentorship Program Pair new agents with experienced mentors to accelerate their learning curve.
These inefficiencies can be a result of low agent morale, high turnover rates, agentburnout, and a lack of self-service channels. For example, using AI to automate mundane tasks can significantly free up your agents’ time, which can help your agents stay motivated and reduce agentburnout.
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