Agent burnout Chatbots Self service 
Mindtouch
FEBRUARY 6, 2018
Despite the proliferation of new support channels and technology, agent turnover remains the number one problem for contact centers. It’s not a problem to be ignored: agent burnout can diminish call center morale and negatively impact customer support KPIs like CSAT and NPS. Customer self-service – the agent burnout antidote.
Comm100
OCTOBER 10, 2022
The life of chatbots in customer service has been turbulent. However, as bot technology has rapidly improved, so too has organizations’ readiness to adopt chatbots in their customer service operations. So let’s jump straight in to our first chatbot example. Reducing repetitive work. Offering 24/7 support.
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ROI CX Solutions
DECEMBER 16, 2024
Without proper planning, the increased business during the holidays can lead to longer wait times, higher agent burnout, and missed opportunities to deliver outstanding holiday-time customer service. Any effort to prevent holiday burnout can help make this busy time more manageable.
Solvvy
JUNE 30, 2021
If after analyzing this data, your customer support metrics are languishing and you see room for improvement, the boost you need could be Solvvy ‘s next-generation chatbot platform. Chatbots can enhance the overall customer support experience. Next-Gen Chatbots Empower Customers and Deliver Faster Resolutions.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
Calabrio
MARCH 25, 2025
Balance Your Contact Centers Workloads Adopting a proactive, rather than reactive, workforce management approach is crucial to overall agent performance.Get ahead of issues, avoid agent burnout, and meet customer demand efficiently with the help of sophisticated forecasting and scheduling tools.
bold360 Blog
OCTOBER 17, 2019
We talk a lot about how self-service solutions can handle routine, repetitive customer questions, and free up your agents for more complicated, high-value customer issues. Below are five examples of routine questions that the right kind of self-service solution can handle. or “Does X product come with a warranty?”
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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