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Benefits of a Call Center for Customer Service Scalability Customer service call centers can easily scale their operations to meet fluctuating demand. This scalability ensures that businesses can maintain high servicelevels during peak periods without overstaffing during slower times.
Develop a Recruitment Process The recruitment process greatly depends on the mode of contact center deployment. For example, for an on-premise contact center solution, you would need to recruit local candidates. On the other hand, for a cloudcontact center, you can work with remotely-located global talent.
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